Tim Hortons
reviews and complaints

Tim Hortons coffee and my bagel

Hello I was there at Hill Crest Mall today and had order my food but I notice no one is wearing a hair net and im just looking even the girl which she was wearing a different uniform I guess she was a super wiser with a long long pony tell walking and working ...the guy at the bagel bar making sandwiches had beard and mustache also no hair net on his head or his beard I would like to know what is going on there?????? Thanks

Tim Hortons belittling customer service and filthy location

I had heard such great things about the lasagna soup in Toronto that I thought it buying a few for my family to enjoy as a meal together. When I tried to order it at this Brampton location, the representative said that they "don't have that". When I inquired why (perhaps it was out of stock, or perhaps this particular location didn't have it yes t as it wa...

Tim Hortons lack of basic necessities in the restroom

Tim Hortons poor service and dirty facility

I waited for 10 minutes (while employees chatted behind the counter) before someone took my order. There were 10 empty tables, none of them had been wiped off. My Mother sat at a dirty table while I waited for our order. There were 2 orders ahead of mine both of which were handed to the customers over a large coffee spill on the pick-up counter. No one...

Tim Hortons 20 pack of timbits

Hi, this is the second time this has happened to me. The first time I decided not to complain. I ordered a package of 20 Timbits and specifically asked if they had a good variety available. They said yes. When I got home I only had two different flavours of Timbits in a 20 pack. I find this unacceptable and unprofessional. Please send me a coupon...

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Tim Hortons customer service

I am a diabetic and I can't have sugar in my coffee. I asked for dark roast coffee with two milk only! But she made it double double!!! On february 2 at about 9:30 pm I entered tim horton and asked to change my coffee which she made a mistake putting sugar in it. She rudely refused to change my coffee to get me the one that I asked for!!! I paid for it but...

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Tim Hortons product

My complaint is directed at this franchise location of yours in which i have been going along with my wife literally 3 times a day since you guys have opened its doors.Let me say that i have been a tim hortons costumer for 30yrs now.This location is the most convenient for my wife and i to pick up our coffee for our commute to work, and every day of our...

Tim Hortons unable to use online coupon

I was at a Tim Horton inside Esso gas station on Kennedy & Finch yesterday Feb 1, 2020. I was using the coupon in my Tim reward app, and upon scanning my card and which show the discount, the cashier requested if I have a physical copy of the coupon and that they cannot accept the discount. Manager 'Victor' came and said if you don't have the physical copy...

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Tim Hortons steeped tea

6:45 am this drive thru at 109 mapleview dr barrie ont. We ordered 2 steeped teas and were told we just had a run on teas and are out sorry! No can you wait while brew another pot (2 mins) just sorry were out! This happens way too often here! I'm sick and tired of this attitude! Of course we left and went to another location owned by another person. Clearly better trained people!

Tim Hortons wi-fi and basic power supply

I am a regular customer at this location but am very frustrated with the service advertised on the widows and doors. The ads say free WiFi for everyone. Well I have noticed that the manager at this location will often shut down the router for everyone if he notices someone he doesn't want to ate here is using it. This is mostly students from the local high...

Tim Hortons tim’s app usage y

Hi Tim Horton, I work at Chatham Kent health alliance and the Tim shop on site 106 EMMA ST in Chatham ON It has become really difficult to order from our phone directly using the app. I work in emergency room and can't avoid 20mins on a queue to get coffee for myself and the nurses. I was able to order from the app on my phone until 2020 ? When the new...

Tim Hortons ham and swiss sandwich

Purchased a ham and Swiss sandwich and broccoli soup at the Calcutta Ohio 43920 location on 2-1-2020 around 2:10pm There was the deli paper from the meat still on it and in between the meat and cheese on my sandwich When I called them to inform them of what happened the manager was not sympathetic nor did she offer to fix it or replace it she only said to...

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Tim Hortons the new commercial

Tim Hortons service

I am NOT your HUN, SWEETIE, or DEAR. Please...can Tim Hortons instruct new and old employees to refrain from addressing their customers with these adjectives. It seems it is widely used with servers and largely towards seniors. Personally find these to be condescending, rude and disrespectful . It is a familiarity reserved for loved ones or family. Try...

Tim Hortons service : january 31 2020 ; head supervisor

Head Supervisor is a very rude young man.This is the second running I have with the supervisor.I have been going to this location since it open, never had any issue until .This supervisor started, the friendly chat with the staff is gone . Today I was talking with one of the staff and came along and said " we don't have time for this, what do you...

Tim Hortons sandwich

I went there tonight and they were out of croissants for the sandwich we ordered. Changed our order then get to window and they were out of the bread for my ham and Swiss. I agreed to a panini instead I got home and my sandwich did NOT have and ham! I spent almost $15 on my order and I am not happy. Every time I go to this location they are slow and out of some sort of sandwich bread. Drinks were good.

Tim Hortons service

Tim Hortons service

On sun jan 26 I ordered via mobile app. I ordered 1 large coffee and 1 large steeped tea as long with a muffin. I waited till I received my pick up notification, then I waited 5 minutes before entering so they can complete the order. I went in and up to the mobile pick up area and not 1 item was ready for me. I stood there thinking they need more time and...

Tim Hortons online ordering

Every time I order the same thing online, a medium steeped tea with 2 creams and one sugar. A bagel with cream cheese and a cheese croissant. EVERY single time the employees forget my croissant and I stand there waiting and have to ask for it. It's come to the point where I'm always expecting to have them fix a mistake in my order. 2 times they did not give...

Tim Hortons manager/ customer service

Not sure if it was on the 24th or 25th of January, but I went into mornvill tim hortons and forgot my grey and black plaid jacket, the 26th I went in asking a philipeno worker if a jacket had been returned she walked around the corner, I didnt see her talk to anyone to ask if they had possibly found it and came right back and said no rudely, so me being me...