Tim Hortons

Purchased a ham and Swiss sandwich and broccoli soup at the Calcutta Ohio 43920 location on 2-1-2020 around 2:10pm
There was the deli paper from the meat still on it and in between the meat and cheese on my sandwich
When I called them to inform them of what happened the manager was not sympathetic nor did she offer to fix it or replace it she only said to me
" well I hope you removed it "
Very unprofessional
Very disappointed with the service and the food

I just walked out of the Tim Hortons in Calcutta, Ohio because of the excessive flies. The cases with donuts and muffins were polluted with flies. Flies were walking all over food which is so unsanitary. The cases are wide open in the back and need doors on them. The last time I was there I noticed an abundance of flies in the restaurant but not on the food. Please correct this problem.