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Tim Hortons

Tim Hortons review: Incorrect order 3 times and rude service

C
Author of the review
12:26 pm UTC
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Went to Tim hortons last week at 6:35 AM. Went inside and ordered two farmers Market sandwiches one without sauce. The guy literally put sauce on twice and when I told him he ignored me the 3rd time I said am not eating that I paid for it, I want it without sauce please and he grabbed a paper towel to wipe off the sauce off the food? I had to ask for a supervisor to complete my order and not sauce. Not even an acknowledgment or sorry was said to me. And then today Oct 5, I ordered two coffees, and when I got to the counter at drive thru I was not greeted with a hello or how are you, my rewards card was grabbed out of my hand because she couldn’t scan it properly I then asked if I could please have a tray and she said to me in a stern voice, next time, ask for that when you order? Really. The trays are right at the window and when I have asked when ordering I am told to ask at the window?. How about I also ask when ordering I am to be greeted in a friendly manor by a Tim’s employee. Perhaps this is why this store is no longer busy. Mistakes happen I get it. It just seems this location

is constantly making them and giving attitude and we are the customer we are paying with our hard earn money and there are other places to go.

Desired outcome: Perhaps some friendly service would be nice and actually have your orders completed correct the first time. Refund for food or some type of compensation Email is [protected]@gmail.com

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