Tim Hortons review: front counter service and bathrooms

Hi, I was in the lochlomand tim's yesterday nov 24/19 - at around 11:35am and 1st stood in line waited like 12 mins then lady behind counter decides to disappear so I moved to another line and ordered 2 coffee, received one but then saw the man continue to make coffees and give to others their order, I looked at the man and said, I am still waiting for one more coffee in a nice voice... He looked at me but just ignored me and gave me a look, so then I said it again kindly and said oh, are you going to make me my coffee mocha, after 10 more mins of being ignored... Not sure what his issue was but then another lady serving said no worries, what did you order ill make it... He was so rude by ignoring me and shouldn't be in customer service business. Lastly, the bathrooms are so dirty, smelly & philthy. I love tim's and been to a lot of tim's bathrooms and they always are very clean - this location is gross and not fit to use so someone should be cleaning them. Honestly, I never complain but this experience was not good at all. Thanks for listening. Wendy stevens, - saint john nb