Tim Hortons
reviews and complaints

I arrive to the drive-through at 13 and Gratiot I was not happy with the banana bread I ordered it was stale and hard and when I was paying for my order to the drive-through one of the co-workers were sitting on the counter which I thought was very unprofessional on her phone. To this Tim Hortons all the time are usually come. Of course everybody likes Fresh Bakery or just fresh stuff. But the bread was totally seemed outdated and staled was very unsatisfied

You obviously have a severe training issue with all 3 tim hortons in strathroy, ont.
They can either not read or just don't care about what you order. I order an ice cap, a medium coffee with milk & sugar, a medium coffee with one milk and they ask me if the order is correct on the screen I say yes but that doesn't seem to matter because they can't read my ice cap comes made with milk and my coffees are made with cream! Yesterday I went in and ordered a chicken noodle soup, a vegetable soup, and a large ice cap oh and low and behold I get 2 vegetable soups and an ice cap made with milk! This happens 5 times a week so 5 times out of 7 days unreal! A couple of years ago I actually called the franchise owner and complained and he actually said "if you don't like it go else where" well now I am going to take his advice. I'm sure mc donalds will appreciate my $30.00 a day purchases.
A very unhappy ex customer!

I walked into a Tim Hortons in Somerville New Jersey about two weeks ago or so and it was on national free donut day and they decided to tell me that they chose not to participate in the free donut give away which was very upsetting to me and I had children with me who were very devastated. I also saw online that the same day the had a chance to win free donuts or tim bits for a year by giving the special word. So I asked one of them I heard they are also doing free donuts or tim bits for a year if you give the word and one employee said no it was on for the morning but it never stated online it was for the morning it stated the first person to say it wins. so when I asked if anyone had told them one man said I don't know I wasn't here in the morning and another man looked at me strangely. This was such absurd service that I have ever received at a Tim Hortons before. I think that this is completely unfair and that I should be getting free donuts for a year. clearly, they do not know what is going on with contests and that the owner or manager of that location is really inconsiderate with deciding they don't want to participate which is very upsetting that they would do such a thing.

Tim Hortons at 590 Baseline Rd Unit 240, Sherwood Park, AB T8H 1Y4.
Today, June 10, 2018 ant 11:30 A.M. I received my order at the Tim Hortons mentioned above.
Ordered a medium dark roast coffee and a Apple Fritter. Coffee was great. As the fritter was brought to the window it was dropped on the floor, albeit in a bag. After picking up the bag the hostess paused for a second and then re sealed the bag and handed it to me. I asked for a new fritter. She handled it to the crew working with her and they went around the corner with the bag and came back with the same bag, same wrinkles in the bag, unbelievable.
I thought this can only get worse, took the fritter and left. The fritter was stale and hard, not close to being fresh. It did get worse.
The experience was terrible. Crew shows now respect for the customer and your product lacks the freshness one is used to.
Guess I will have to shop somewhere else perhaps.
Lorne Benke
[protected]
[protected]@gmail.com

Both the GM and AM stood smoking on our business property next door. When confronted, the GM and AM both refused to pick up their cigarette butts off of our property stating that no one was at the store to clean them up. Their your butts, and you cant pick them up yourselves? The GM refused to pick up his cigarette butt off of our property after I had asked him to, and proceeded to pull the door shut in my face saying he was busy. What kind of management is this place hiring?

date Jun 9, 2018 around 7:30 pm at drive thru swift current high way store 1930. So I ordered 1 extra large double double, wedges with ranch and salted caramel ice cappuccino .

so when I got my salted caramel ice capp I thought there's a salt, so I asked the crew that there's no salt toppings ( I expected there's a salt toppings like in other coffee shop) . My tone is very polite but unfortunately the guy crew answered me a very rude tone . He seems it's stupid question plus his eyes rolled up. while he's saying " there's no salt it's blended ", that makes me so upset the way his behavior towards me.

First of all that product is very new at your store . Second I don't deserve to be disrespected because I just asked a simple and polite question.

This is totally a bad experienced for me .

I appriciate your prompt action on this matter .

Thank you .

i Don't think it's very professional to treating Customers and other employees like garbage! The Tim Hortans in arcade NY is way beyond ridiculous! I will never bring my children into there anymore! Some employees are so high on drugs, it's Quite frightening for them to be be a around hot things, some of the employees when I'm in there, treat each other like garbage! The way they talk to each other is unprofessional and shouldn't be talked in place like that! Especially the Manager the Mariah!

I was a frequent customer of Tim Hortons. I recently had an experience at the store at 340 Front Street in Toronto (corner of Front & Blue Jays Way) that has caused the end of going to any of their restaurants. I originally ordered a sausage breakfast sandwich combo with sausage on the side and a second breakfast sandwich with sausage on the side.They short changed my order by not providing my one of my breakfast sandwich. I complained and the customer service was rude and unprofessional. After not being contacted back for over a week, I called back. Finally Melissa, the manager of this store contacted me and we came to a resolution of a refund and a free sandwich. When I went to the store to get my sandwich they gave me a sausage breakfast sandwich with the sausage on the sandwich. I'm a vegetarian. I always ask for sausage on the side. I feed the sausage to my dog who loves it. I mentioned 4 times that the sausage is on the side when I ordered. When I told them it was wrong they refused to replace it and were extremely rude and said I should eat the sausage sandwich. I contacted Melissa again and she refused to make this right. I contacted customer service again and they said they will have the District Manager contact me. I was never contacted. I called back a week later and they refuse to have anyone contact me and provide what I paid for.

At this point Tim Hortons has stolen from me, suggested a vegetarian eats their meat and provided one of the worst customer service experiences I've encountered. Now they've shut down all contact so I won't be made whole on my order. I've spent too much time dealing with and their poor process and not received any offers for further compensation for this offensive and criminal activity. In my opinion, Tim Hortons is a crooked organization that steals and does not respect their customers dietary restrictions.

This is by far the worst tim hortons I have ever been to before. None of the employees care about their jobs, they are all very rude. None of the machines EVER work. I mean that. Majority of the times they are out of all of the food. They never have change, the lines are ridiculously long because they would rather chat than do their jobs. Everytime i go here its an issue with them and i come here almost everyday. Not ONCE do they make my order correctly, or have the things to make my order correctly. I have sent my attention to this official complaint board in hopes something will actually get done about this. I go to tim hortons very often and to go to this one puts a shame on all of tim hortons. I dont even appreciate going to any of the locations anymore because of how bad this one makes the company look. It would be amazing if something can get done about this location so i can enjoy a cup of coffee and breakfast before work FOR ONCE and not have to deal with every single rude employee that they have hired over the past 2 years. I can run a place better then them and i have no experience in management.

Tim Hortons location - 196 Cedar st Sudbury Ontario.

I was in the drive through and heard your staff talk rudely to the lady in front of me over the speaker box. Then when at the window the employee yelled at her [censored] you. Several times very unprofessional. I was not impressed to hear such language in the drive through your location has enough problems with the people who hang out there never mind your employees acting in this manure

Shyan was the lady on the speaker
Gentlemen would not provide name

I will not be using this location again.in the past I did not judge the business baised on the people that visit there but your employees acting like that makes me uncomfortable and I will get my coffee else where!

I worked several years in the service industry and never experienced that! They should be fired!

I firmly believe that camp day is a wonderful event that provides children with the experience of a lifetime and I commend Tim Hortons for the increasing efforts to raise funds for this wonderful opportunity. However, I have an issue with the date .On more than one occassion camp day has fallen on June 6 th. To many of us of a certain generation June 6th is ingrained in our minds as D-Day on which the allied forces in the Second World War stormed the beaches of Normandy France in 1944 to invade occupied Europe. Thousands of allied forces including thousands of Canadians were injured or killed. I believe that June 6th should be held sacred to the memory of those that lost their lives for our freedom and Camp Day should respectfully fall on a different day.

Donna White

Hello.

I'm absolutely appalled by this employee's social media post regarding camp day for children. Tim Horton's does good for our community with the camp day fundraiser, and to see a post like this from an employee from my location is disgusting, and nothing is done about it. It's not right and someone that feels this way should not be working there !

Thank you for your time in reading this.

The radio advertisement for "camp day" was drink coffee coffee coffee.. When ordering 1 coffee order a few for the office... What about mocha's, teas, hot chocolate? Not good for camp day? Tim horton's coffee has msg, which is why some people don't drink the coffee! I like honey-lemon tea at tim hortons, if it doesn't support camp day... Which support tim hortons camp day?

On June 4 2018 @ about 8:15 a.m. i had was waiting for the completion of an order I had placed, ( Iced Capp, Timbits, and a Bagel) I'd received everything at that point except for the Bagel which i was told very nicely was being make by someone who appeared to be a manager... It took over 10 minutes for them to complete my order, the only person that was helpful and polite and extremely helpful was the person that took my order. The person that appeared to be the manager was rude. She did not acknowledge the customer standing waiting in front of her, neither did the male employee she was talking and joking with. It was to the point that other customers started to take notice, and once they realized i was still waiting, i was laughed at, and ANOTHER employee was nice enough to go up and completed my order, AND she was nice enough to apologize for it. By the time i received everything i ordered, it had been at least 20 minutes, AFTER my order was placed. I enjoy Tim Horton, usually, but in all honesty i felt humiliated being laughed at my the staff at this location and even though its just down the street from me, I'm considering driving the 2-3 miles to the next one IF i decide to go to this chain again which truly is sad because its my favorite chain.

I have an weird experience today at the Tim Horton's on June 3rd and time around 8:30pm. The flies are moving around the food on the muffins and around food products and I feel it's not safe to buy but already my friend had ordered already and I kept silent and take a pic of that and we had thrown out the food we had purchased. That's a very bad experience for us.As the reputation of Tim's gets down with this incident

My friend and I made the hour trek to the closest tim hortons. I myself have been a fan since I was little having experienced tim's in canada when visiting family. Upon our arrival... There was garabge everywhere! Empty water bottles on tables, some one spilled a bag of sugar on the floor, etc. There we're maybe 6 different types of donuts available, and even then only at most 3 of each kind. I wanted a ham and swiss with chili, I was informed they were out of bread, out of english muffins and almost out of chili. There was no other soup made. 3 muffins, no cookies and very little prepackaged coffee! I have never walked into a timmys that was out of almost everything and totally unprepared for being open the next 3 hours! Its was 730 pm when we arrived! We decided to leave and travel another 30 miles to jamestown new york. I frequent the warren, pa location often.. But after today no more! I'm embarrassed to say the I regularly send people there who, have never had tims before... Not any more I will send them to a different location! Whoever owns this establishment should be ashamed and embarrassed!

My husband and I ordered two breakfast meals, along with coffee. My meal, #9, was horrible. It was burnt, the bacon was under cooked and the hash browns were clearly a day old. My husbands mea was supposed to be a full meal, but was never given any hash browns (which after tasting mine, was probably for the best). This was hands down the worst choice we could have picked for a quick breakfast, we will not be back.

My, friend went to order this item. She, was told there was no Grilled steak. To, me this is unacceptable. Especially, for breakfast. I, am on a diet.I, chose this breakfast sandwich because it has fewer calories than the other sandwiches. This, complaint should be looked into. Thanks.I, am a regular customer of Tim Hortons. Lately, their standards have been slipping. I, am positive that Tim Horton, s Head Quarters should over see more then they do with Privately owned stores. The, reputation of Tim Horton, s is at stake. Thanks.

My husband and I often wonder and say, really, how difficult is it to get a simple order right.
I apologize but when you have small children in the vehicle and the restaurant is busy insode and the drive thru it becomes a "do we go BACK and complain"...
When you order off the menu, that exactly what you should receive. Here, try the new bacon AND sausage breakfast Sandwich...only to receive "sausage" sandwiches...did we pay MORE for the extra meat? I assume so, but even if not, why I'd this so difficult. It's far too often this happens at Tim's, and usually so very inconvenient to turn around to go inside.

Thanks for reading my vent.

Sarah Donaldson
Hamilton

We are regular customers at your store on 51st ST in Saskatoon SK. We find the service to be just OK, however the cleanliness is not OK. We were there by 6:30 this morning, the entrance, floors, windowsills and windows were absolutely filthy. I think you might want to have an area supervisor drop in and have a look. Is bad enough that it makes us not want to go back, We love Tims. Hoping to see some improvements at this store soon. THX for your time!