Tim Hortons review: consistently poor customer service

on Friday December 20th, I called the store at 8am to order a box of coffee and donuts (1doz) for a meeting at 9am. I was told that it would be at least an hour to get the coffee. When I asked why I was told they are busy in the morning and didn't want to set time or coffee aside for my order. I had called a couple of months ago to order a box and when I got to the store the person that took the call never bothered to let anyone know so I was late to my meeting waiting on the coffee. Every time I go throught the drive thru at that store there is a 3-5 minute wait and the inside is worse. What if I showed up with people and we ordered 12 cups of coffee? Would we have been rudely told it would be an hour wait like I was on Friday? I tried to call the store today to get a number of someone I could talk to about this and no one answered the phone and when I've tried to call ahead several times preevious getting the phone answered is a miracle! The customer service in this store is terrible! There is 1-2 decent employees in there and the rest are rude and really dn't care how long they take to wait on you or that you're in a drive thru because it's supposed to be quick! After several poor experiences I had to finally say something! Thank you
Brenda Clark email:[protected]@gmal.com