Tim Hortons
reviews and complaints

Hello I would like to make a complaint about the coffee I received today I ordered 4 XL coffee today around 11:20 am paid nine dollars and change for it the lady gave me dark roast coffee I did not want dark roast did not realize this until I was 15 minutes away when I tried it so I'd like to know what can be done about this. I tried calling five times now no answer [protected]@gmail.com

I acquired a rewards card as soon as they were available to me at my nearest and most frequent Tim Hortons location. I recently moved away from that location and changed phone as well. As a frequent Tim Hortons customer, I accumulate my points faster than I am able to use them and at the location I visited most recently, they alerted me that my points do not in fact accumulate, and that if I don't use the points by the time I've reached 7/7, they will simply all delete and I will have lost that reward. I am also unable to reconnect my original card with the Tim Hortons app on my new phone because of an 'error' that tells me to 'try again later' to retrieve proof of my previous accumulated rewards. In the emerging world of technology, I would have hoped, a brand as global and established as Tim Hortons would have maintained it's relevance, but this total lack of technological efficiency is ill telling.

After ordering my steeped tea several times at this location, I ordered it again today. When I got to the window after ordering I asked the lady to double check it was tea and not coffee and it in fact was coffee. I asked her to please make me the steeped tea I ordered and she did but then went to hand me two cups. I told her I only ordered one so she rolled her eyes and looked at the employee next to her and said "this girl is so stupid". How absolutely insulted I feel after not being rude when my order wad screwed up twice but then to be called STUPID! I'm so upset and disappointed. This happened at 8:35am. This woman should not deal with people if she can't understand the order and then name calls to customers. I'm an intelligent perfect English speaking woman who goes to
Tim's Every day and spends a ton of money there only to be verbally abused by this incompetent associate. I'm so angry.

We have an express tims at a near by canex. They always say the tea machine is broke and it's been broken for months. Dont know why they won't fix the issue it's like they would rather keep it broke so they don't have to put on a pot of tea for you. I feel they are neglecting the issue for it to be broken so long. It's an express Tims so it's very convenient. It's not like they have to mix your tea for you. Would be great to check into it

so my dad brought me home a vanilla dip donut and when i bit into it i noticed it tasted very different. i inspected it and saw that it was a maple dip donut w the vanilla dip sprinkles on top. i'm very sensitive to maple so now i feel sick to my stomach and i don't understand how that can get messed up and i am very angry and upset about it. it's unacceptable

ive gotten three teas since the switch to the new lids, and all three have leaked all over me, mind you this is the first thing in the morning while im going to work so my hands are sticky through my entire busride! these new lids are the worst and you guys need to change back, im sure im not the only one asking for this change back.
thank you for reading this and have a great day :)

I order a chicken sandwich on a bagel when I was about to eat it I found long Piece of plastic in it . Was told it was the plastic they peel of the Lettuce bag. I took pictures of it. I do not understand how they didn't see it it was long piece . Right when I opened the rapper it was right there hard to miss. I saved the picture if you need it. I could of choked . When i called they would replace it. They acted like it was no big deal. I never make complaints but it's big Piece of plastic. I after I called the tims it was from I told my friend who is a manager from another tims and they said they should of done more .

The new lids are terrible.I have burnt my lips several times as they have a built-in dribbble rim that collects coffee before the lid even hits your lips. I love my double-doubles but as far as I'm concerned these new lids are terrible and they even change the flavour of my coffee. I am going to have to switch my three times a day ritual to a different company that doesn't change from something that millions of people are perfectly fine with, to a disaster such as this new lid. I am switching brands until this changes. I have been told by Tim Hortons employees and everyone I speak with also agrees that these lids are dangerous, not user-friendly as they are very hard to open especially for people with dexterity issues and absolutely pointless.

The customer service at this location is awful and unacceptable
Completely detached group of employees
One never made decaf box before do goes mot know how many pots it takes decides to ask another employee and walks away so no one starting another pot to fill the box
Who seemed to be a manager showed no interest
Very busy loudly Banting with the other employees
Awful experience. And to add to it when I got home I found the coffee to be bitter
No intention to ever go to that location and will spread the word as wide and as often as I can
Complete waste of $18.00

I visited two of your Stores today and was very disappointed. The first on King west where I wanted a ice Coffee and I was advise like this, well we have no ice it's as easy as that!
Nice customer service! Next I went to the one on main west, where they too said no ice, and so I asked for a ice cap and was told they are too runny today!
What is going on with your stores, I ordered then a 4 cheese bagel toasted with butter which took 6 minutes to bring to the window!
Highly suggest you send some mystery shoppers to these locations, my husband said it will be the last time coming to these too locations very poor customer service!
2:24 now we started to try and get a drink at 1:45! Unacceptable

Your new lids are absolute garbage.. received a coffee today could not open my coffee and it is leaking all over... your new lids are crap. Im a long time customer and with these new lids your gonna lose a valued customer. If I had been driving I would have spilt and worn hot coffee all over me and the inside of my car.. make it right or im done buying your products

My purchase consisted of a
1.medium coffee with 2 milk/1 sugar
2. Small coffee 2 cream
3. Plain croissant (as cheese croissants are non existing by 9am, at a lot of Tom Hortons locations)
4. 2 walnut danish
5. Blueberry muffin
6. 3 smile cookies

The issues are as follows
1. No sugar
2. Fine
3. At least one day old, tho the taste of the croissant, sings a different tune
4. Undercooked
5. Fine
6. Cookies sold out

As you can see, this was a very disappointing visit. I did get my money back for the non existing cookies, but not the tax on it.

I would appreciate a resolution.

Thank you

Eva Pentland