Tim Hortons

I have worked at Tims for a number of years and have noticed that anyone above the rank of general manager seems rather ignorant of what is happening in their stores. Aside from almost all food safety procedure being completely ignored simply as a matter of it being to bothersome for most of the staff, the GMs seem to be focused on the wrong things. Firstly most of our staff is poorly trained with little knowledge of procedure which isn't surprising since most of them only work for four hours a day, meanwhile there are a handful of use that are made to work twelve hours almost everyday(even if we are not scheduled that way we get called in). However some of the managers seem exempt to this. I haven't actually seen my GM in weeks, she always leaves between eleven and noon. Meanwhile supervisors and team members are left to do the inventory and truck orders in her stead, which they are not trained in thus they produce a lot of errors which only increase over time. She will do just the schedule and payroll and go on about it as some major sacrifice. This is in addition to only running their shifts with two people, which lead to me being in a sexual harassment case where this girl accused me of molesting her or something, they wouldn't tell me what I had been accused of doing just so she could get off that shift. They couldn't prove anything one way or another because there was no one else there, but I never did anything but being male and the accused without evidence I'm automatically guilty so now the entire staff thinks me a sexual devient and makes working there that much more oppressive since I will be fired if someone else decides to say I harassed them as well and they won't take me off the shifts where it's just two of us. Sorry I'm not sure this is what the site is for but I wanted the oppertunity to taln about this without losing my job because I have bills to pay and here is little around here in the way of work. Thank you for your time.

Working at Tim Hortons was the most worse experience of my life. I started off working mornings and afternoons, but moved to midnights. It was the worse move of my life. I was picked on, disrespected, and bullied. I began to hate the job, I cried constantly to my boyfriend and my family. It is such a drama filled environment nothing is positive about it. On top of that it drove me crazy the place is crowded with bugs! I couldn't stand it. I killed spiders, beetles, ants (full of ants in the lobby.) it was just sickening! On top of that I was the ONLY one in the store at night at first I was okay with it. Until I started visiting other locations I seen they had two people working the shift so you would feel safe. This is the Tim Hortons located on Michigan Ave In Canton Michigan.
V

I've been working at Tim Hortons nightshift for, as of this august 2014, two years now. No night shift premium and in my first year I was guilted into coming in when I was trying to call off because I was sick. Quoted from assistant manager " oh please don't make me pull a double" . That summer 2013 they worked us 7 days straight . Which I know it's right, but out up with it because it was full time hours. This year, we've gone through a few employees that said " worked to hard for too little pay" the night shift at my store icons it's of three people. Two on at a time. They expect us in one night to so what it takes eight people to do during the day and more.. Cleaning, maintaining machines, baking and serving all at once. If you can't do more then three things at a time it isn't the job for you. Hence why we've gone through people and they have quit or would never do a night shift again. Not to mention the only other surviving employee of 8 years, no one will work with her... So that bascially sums up why we can't get anyone to come on nights.. She'd been written up for being rude and pushy .. She's snatched the Malano machine octopus arms while I was trying to clean it and told me to go do something she didn't want to so like stock and garbages.. She's Been written up by Judy.. And I'm pretty sure after X amount of write ups it's automatic dismissal.. Hmm twice over treating the other night staff like ### .. I don't know, correct me if I'm wrong. Okay so because e can't find another night person.. ( we've borrowed another employee . Her store is being redone) she booked off everyweekend all summer.. so that leaves me with Wednesday Thursday off. Wtf! Anyways getting to my point... Almost a two year employee of Tim hortons. Booked 3 weeks in advance to take a week off.. I see this and my manger and she tells me she never knew that the schedule was blocked every weekend for two months.. She approved mon- Friday left the weekend blank and mon- wed not approved.. She calls and tells me she might not be able to find someone for the weekend.. I paused and was like if you can't find someone I'll come back.. Later that week still no schedule change So I wait a week and in that week a girl that had helped do nights for a few weeks prior told me herself that she was doing the weekend and when myself and that one other employee had to have a meeting in the office about how she's been treating me and her childish behaviour toward me.. And that's a whole nother story so still.. So then I brefily asked after our meeting about that weeks she said it was mine.. So stillNo schedule I wait a week no schedule I have my regular two days off come back Friday night see that I have to work that weekend.. It's not my problem you HAD. Someone to fill in.. Buck up and donut yourself and you afraid of what you might see .. I've had people compliment me I was taking orders at drive true making food and coffee and serving front counter all at once, . While my partner is in the back baking and I'm out front baking all at the same time. People asking me if I'm working alone.. Over 40+ cars threw drive thru and not counting Fremont counter.. More than enough income to bring a 5 am person on for extra help.. Same as on long weekends and even just in the summer more then enough income to supposrt a third worker for 1 extra hour. We have a struck routine timelines .. Of some only 10-20 minutes .. The freezer is a joke.. Unsafe and we end up cleaning and closing all the boxes when were done cambro stacked ontop of each other full of ice hard to get around. And anyways Gotta get in the freezer by 2 am to have my pull done for 140-2:00 I can't go clean the dinning room tables sweep mop bathrooms and serve customers all at the same time remember.. Getting inturupted every minute you turn around to do something .. Oh and that's right so if my dining room isn't Atleast getting mopped by 215 I'm in a safe zone.. The back will dry and I serve customers so that Atleast if I'm running behind I can still go back and start baking .. huge baking rediculous.. Like what does the baker .. Oh wait there saving a penny on bringing her in at 8 anyways 215-3The drunks come. A regular drunk that hits on me.. Pursists I like him and even last night in front of 8 cops that come a few times a week.. Still was an annoying looser .. Yeah they wouldn't like that one bit
Getting back on track.. So I've been bullied but. Employee and Employers of my store. Worked like a dog and get treated like one: I don't actually know my management. At all. I've met them when I was hired my reviews and that insident I had mentioned earlier with my coworker. And that's it.. My shift is nicknamed the "forgotten shift".. I write notes to communicate and whatever and I see nothing back. They ask us written on the white board to do these cleaning missions that makes me woonder what the cleaner really does around here, nothing. And now the first time I'm asking time off they change my shedule that starts in 2 days... Which then what there going to. Tell me it's to late. I honestly don't know how to do with this.. I used to like my job... Routine had good nights love my regulars. Good times at 4am after a few cups of coffee lol zzz but now it's like what do you think we are your rag dolls no.. We deserve time off just like any hoer person.. My co worker needs two days for a legit reason a doctored appointment made 6 months ago.. And it's still not approved.. 3 weeks from now. This is ###! I'm not getting pushed around by them anymore.. By anyone !

I have worked at Tim Hortons for almost 7 years. Since I started one member of the management team has continued to be on my case. Within these last few years she has lied to the manager to get me in trouble; yelled at me and also blames me for things that are not my fault. I am not sure how to handle this situation. If I go to the manager and tell on her it will probably piss her off and make it worse for me at work. Or make her think its not bothering me and put up with it. The problem is her and the manager are friends outside of work. I was told by other staff members that for that reason the manager wont do anything about it anyways.

When to the drive threw and it happen to me twice at the same restaurant. First time, I ask for and order of toast when I arrive at the office open the bag and where they slice the toast there was mayonnaise and inside a piece of chicken. Now today, I went again and in my bagel that I took plain there was a piece of yellow cheese in it. Sorry, but hygiene and contamination is suppose to be the first priority in restaurant. I want to eat what I order and not a piece of what others orders. Thank you.

On dec 5th, 2013 my sister julie barnes was released from her part time kitchen employee job at tim horton, whitby ontario canada
Apparently there was a customer complaint about my sister which was then directed to my sisters
Employment case worker. They discussed the matter with the employer tm hortons, who apparently agreed and released my sister from her part time job.
My sister was doing her very best these past 2 months to do her best at this job, and i feel she was unjustly fired from her job.
All she wanted to do was make some extra money to provide her 2 children gifts at christmas !
She was very upset by being fired, she is on long term disability as it is, has several medical issues to deal with and getting a job at tim hortons really brightened up her life. ,
I do hope someone at tim hortons in human resources dept reads my letter and see the damage
And hurt that has been caused by firing my sister from her job, especially at christmas !

It is for that reason i will personally never deal with tim hortons again, and advise others who work
In the automotive business in oshawa ontario to do the same

Sincerely

Neil mckean
In

Since i first started there three and a half ago, ive had a manager bully me and put me down. Recently shes tried to get me fired two times. She treats me like im a misbehaved child / dog. She yells at me infront of my co - workers, customers. I hate going to wok because of her. Im afraid of her. Now i have health problems and she dosent care. I phone in sick maybe 5 times a year or less. Im a had worker i go above and beyond. Now shes accused me of lying to her about being sick i have asthma now its the time of the year for it to act up so at times i have to make a hospital trip. She says i have to deal with it and go to work even though i cant breath. Im sick of being treated like this do you think he owners would stick p for me. . No!. I hate my job trying to find a new one at this moment. Ie threaten to go to the labour board still nothing has been done about her. Something needs to be done and soon. Im a human being not a dog. Ie been a hard worker for the last 3 years almost 4 now. I should be treated with respect.

I can be going there and wait a long time for my order. Today I waited about 15 min for a sandwich. It's most of the worker is filipino. Seems like bad management even though it's one of the most money making tim horton in canada but bad service. Drive through is no different. Thx you

Recently got hired by a Tim Hortons, location in the city waterdown, canada. At my interview I was told the position was a full time position for nights. Including baking and customer service.
what is very disturbing that after the second day, I went in for my 3 day of training and saw one of the part time students sleeping on the floor in the cubicle area, where we are trained on Tim Hortons Computer for product and procedures.
This associate had his feet positioned on a chair. The assistant manager at this location, stated that the associate was on his break. Under health and safety this should be looked into for all staff. Anyway I was not impressed how the assistant manager dealt with the situation. ( Please note the space for the training and staff room is not even safe). Tim Horton supplies was also located in the very small area.
The following day the owner who had interviewed me contacted me and stated that they found a suitable night shift person, and I should come into the location to get my wages earned for the 3 days.
I have honestly seen out right unprofessional behavior, no explanation by the owner.
At this time i would not want anyone else to be treated in this manner.

Stella Pascall

When we went to see the fire works at niagara falls the night before canada day, it was almost 10 at night and that specific tim hortons was extremely busy. After waiting for about 15 mins. In line, we finally ordered the last two everything bagels they had. The rest of my family had all gotten their orders, not on time, but a little late. We waited for about half an hour for the two bagels but we never got them. We realized that the last two bagels that we had ordered were given to another customer who ordered after us. Then when we tried to explain what happened, while trying to keep it cool, the supervisor started to argue and say, " you have no right to yell at us like that because its isn't our fault!" and it was their fault. They were complaining to us about having a busy night when they should be taking everything under their own wing instead of complaining to the customers. This is no way to treat a costumer, no matter who's fault it is. The bagels were for my little sister, and if she would have started to cry, we could have sued that tim hortons.
We were hungry and we came all the way to see the fireworks but in the end we never got to see them because our order came late, and they started arguing with us. It is extremely disappointing to see not a worker, but a supervisor / manager treat a customer like so. We sincerely hope that this will be fixed.

I have been working for this company for 5 months and still never recieved my 3 month bonus, on top of that I have trained new people and am not making trainers pay. My hours get cut if I call off a day (Even if my son is sick), i've only called off twice since I been there due to my son being sick. I feel that if it has to do with your child or family member being ill your hours should not be cut, especially if you call before the 5:00pm deadline. Another issue is the manager pretty much called me a "#" (Excuse my language) to my face and talks about "massaging" my throat (Choking me) for whatever reason she feels necessary, she has said it to another employee as well. I feel that I am being underpaid and disrespected.

Why is it a company that generates millions every day decides that they need to stary making smaller donuts and people easy with the cream it costs a lot
you gotta be out of your minds dont you worry about peoples feelings

Most often when l go to this Tim Horton's which is the only one in town they can get the order right for coffee but if you order anymore then that they get it wrong. When l bring it there attention that the order is wrong that is one the there attitudes begin. This happens more often then it don't...You ask to speak with the owner (which he is there all day) he never has time to speak with me. Example today l ordered 2 breakfast combos, they are what l wanted to drink with them l said 2 large double double... I get to the window and they give me 2 large double and one combo... l asked were is the other combo, they said you ordered one, well l ordered 2, you did me 2 coffees and that's when she started to give me a rude tone of voice and said l guess l will have to do it all over again you cant seem to make up my mind, we know what you ordered... l gave paid for the mistake and drive away... this happens to often...

Yesterday, around 530pm I went out to Tim Hortons for a coffee. I had bought a large French Vanilla Coffee along with three donuts. As I got home, I gave the coffee to my 15 year old son to drink, and there he saw a thumb tack lying at the bottom of the cup. If he had not shook the cup or heard a rattling sound, he would have swallowed it. I was shocked to see such carelessness and disregard. They deemed to be a reputable company, but after this incident I do not believe so. My kids have even said they do not want to drink coffee from Tim Hortons ever again. I want to be compensated for having such a great health risk made against my son, otherwise I will take legal action to media or any other source.

I met an employee at a family function who exposed a few disturbing practises taking place at the Oliver Tim Horton's. She stated that she had moved from the Coast and that this Tim Horton's broke just about every rule the chain has set forth. She said that they serve 2 hour old coffee, not freshly made every 20min as advertised. They use left over milk from misc. orders and put it into other coffee drinks. She has tried to voice her concerns to management who tell her too bad that is how they do it in Oliver. They also serve days old food products, not fresh as advertised. I will never go to another Tim Horton's and have told as many people as I can about the Tim Horton's practises here in Oliver. This is a very small town and word spreads very fast. I say shut em down!

I am staff at hospital.Service is poor waiting in line over 15min many times.Spoke with their manager on site and he just shrugged his shoulders and said nothing.We need a staff line so the public knows staff goes first in that line.We have limited time for coffee and spending it in a line up is very frustrating.We also need faster staff working at the cash

I never complaint because I know how hard it is to be a customer representative. However, whenever there is a complaint given, it should be addressed by the ten supervisor and give actions on how toile the establish feel more welcoming and more positive. I usually go to Tim hortons by sentinel and finch: Tim Hortons
1493 Finch Ave, Toronto ON, M3J 2G7. I order the same thing and EVERY SINGLE TIME, there's something missing or I was given the wrong order. Few days ago, I ordered SAUSAGE AND EGG ON A BAGEL ON WHOLE WHEAT with HASH BROWN. I informed them I don't want anything else on it due to my allergies (mayonnaise). As a result, they had given me exact order but WITH MAYO AND NO HASH BROWN. this has been going on for couple of weeks and I've informed them about my concerns but I don't think my concerns are being addressed. Just today, I ordered the same thing but instead, they gave me bacon with mayonnaise. Since this is a gas station, I wasn't aware of the mistake until I returned home. So I had to come all the way back and aske for the right order. When my ordered was being taken, I literally had to repeat myself 7 times - I Kidd you not. I requested to speak for the manager and she refuse to speak with me. How ridiculous and unacceptable this is and I refuse to be denied. I was quite formal and understanding. I did not give any attitude - although I should have. All I want is my concerns to be addressed. Not only this particular establishment almost killed me, It made my day to a bad start already. It's not that I chose this location because I want to- but because its the closest one to my area.
I would not recommend this establishment and customer service should be reevaluated.

I find that there is no longer any consistency between the Tim Horton's stores in Calgary. In one, the coffee may be good, but at another the coffee tastes watered down to the point where it is no longer palatable. Or the coffee tastes burnt (what happened to the time limits for coffee to be on the burners?). In some places, the donuts are stale. In most Tim Horton's stores, the service has deteriorated because the clerks either don't speak proper English and don't understand or they don't listen to customers and get the orders wrong. Sometimes they are talking with the other clerks and ignore customers altogether. One PetroCanada station that sells Tim Horton's-to-go, sells the donuts for approx. $0.10 more than at the regular stores. I used to be a regular Tim's customer but no longer. I now make my own coffee and muffins at home.

I received a gift card for Christmas that was deemed unactivated when I went to use it. I got the receipt from the sender who was a friend and was able to put together the scenario. When the cards were bought the Tim Hortons server had three gift cards on the counter, two of them paid for by my friend and one unactivated. They handed my friend one activated card and one unactivated card and kept the other paid activated card. I call it the Tim Hortons Gift Card shell game. All the receipts and the detailed story I've posted on a website I created called www.rippedoffbytimmies.com

What annoys me is if she hadn't found the receipt she bought weeks before Xmas we'd be out of luck and unable to prove anything. How many other people has this happened to?