Tim Hortons review: 4x4 coffee

I'm just stopping in because this is my second complaint about the Marysville Michigan Tim Hortons. Although I have only gone to Tim Hortons three times since my last complaint, each time I did not receive my 4 x 4 coffee made properly. And each time I've had to return the coffee through the lobby rather than the drive-through. Something has changed in the store for the worst. I used to visit the store no less than twice a day for the last nine years. I would receive a 4 x 4 coffee that tasted the same every time, this is no longer the case sometimes I receive my coffee with almost no sugar in it. Being that I am a working man I do not have time to keep returning a coffee it took me 28 minutes to receive one cup of coffee with two returns. Our office now goes to Dunkin donut due to these issues for breakfast and lunch. I just wanted to let you know thank you so much. I hope you have a great day.