Tim Hortons
Reviews and Complaints

I'm sorry but this is a ###ed thing to come on here and complain about. If you want it toasted more just ask for "double toasted", dont come on the internet to ### and moan.

your totally right man! it's is extremely addictive! don't listen to the people who deny that, good for you speaking up! you think for yourself, that's good, unlike others that have answered. tim horton's is in the business of selling crack! the people line up around the block for their next dose! HIGHLY addictive, and they think it's normal to crave it first thing in the morning, because it's legalized in society... it's like any other drug, once your hooked, they've got you!

Oh wow...you're a ###.

3 orders, none of them right. I ordered chicken salad on a toasted roll& coffee in a mug with cream doughnut. what I got was egg salad on a cold roll, coffee in a paper cup, and a Bavarian cream doughnut.

my friends both ordered ham & Swiss sandwich without tomato.. guess what.. tomato on both sandwich. Neither of them toasted as requested.

you would think they would have got SOMETHING right!

I think you may enjoy this little story of my most recent complaint worthy expierence at Tim Hortons... I should start off by saying I am... well was, a frequent daily Tims customer (3x daily give or take.) That being said I think you can imagine how I had thought of their service before and that besides being falsely accused of harassing an elderly couple outside a location in my hometown when I was 16 by a manager, the expierences have been pretty good.

I along with several friends went to tims after the GSP (UFC 124) fight Saturday December 11th 2010. I placed our orders, swiped my card into the POS machine and did my thing before giving the system back to the employee. As she is standing there in her own little world the machine is beeping like CRAZY, getting a little annoyed, I tell her that she needs to press the 'Ok' as that is what the system is prompting her to do. STILL nothing, so I point to the OK button on the POS system and say you need to press the button! No sooner do I this the Lady working the drive through comes swooping in and goes nuts saying that she'll have me charged for tampering with their equipement and how dare I touch their machine (she also mentioned biting my finger off.)

All of this being said, I would like to know when pointing suddenly constituted as touching, seeing as how after I handed the POS system back to the employee no physical contact between it and myself was made.

I can assure you that I will NEVER go to Tim Hortons ever again. I have never been more embarassed or outraged in my life.

@Laura0786: You didn't have to wait until the line was gone to say that you did not get your sandwich. It may have been possible that someone else grabbed your sandwich with theirs sitting on the counter as well. They definitely can't say at no to something you didn't get. You would have been out of the store if you received your sandwich (unless of course you were eating in) and wouldn't be asking for a sandwich you didn't get. Just wondering: where was the manager or supervisor when this happened? Did you bring it up with them?

@goughe: Even if the lady on drive thru is a manger or supervisor, they don't have the right to say that you will be charged, especially if you didn't even do anything. This is when Tim Horton's needs better training.

I'm terribly sorry for your experience. But as a Tim Horton's employee i would like to say that you do not know how our system works. Debt/master card/tim card transactions at Tims go through automatically and cashiers do not need to press a "ok button." It is you, the customer that ensures the success of the transactions. Now, i know that in your compliant you stated that you swiped your card, but most systems recently have been switched to chip and i was wondering if you had inserted you card instead. If so, the machine might have been beeping because the transaction has been completely, and it was just simply reminding you to remove your card. The card must be removed for our machines to receive your information. If you are unsure of what to do, please follow the instructions on the pin screen. Also, our machines do fail at times, and again i apologize for your inconvenience. If this horrible experience do happen to repeat itself, i suggest that you press the cancel button if possible, and ask to repeat the transaction again.

I am truly sorry for your troubles and we would love to have your business again.

Every time i go to tim horton in Petrolia Ontario, they never seem to have decaf. coffee, and that is all i can drink, I am hope you can check into this and find out why Thank you Clarice Wagner

I have worked in a similar role previous to completing my post secondary so it pains me to say this but I don't believe they use common sense or even think for that matter, why would you lie about not getting a 2$ sandwich? You REALLY must have nothing to do with yourself if you are going to sit at tims for 15mins after eating your breakfast so that you can lie and say you never got it. Lol where's the logic in that?

This past Saturday (the 11th of December) four of my friends and I went to Tim Hortons after the GSP fight, we got to the front of the line, I placed our order & swiped my card in the POS system. The cashier stood there in a daze trying to figure out what to do next as the machine was beeping continuously. I politely told her she needed to press the ‘Ok’ button for the transaction to go through and she still seemed lost. I'll admit I was getting a little impatient with this, and I couldn't really leave as I had technically not paid yet as the transaction hadn't been finalized. I pointed to the machine and repeated that she needs to press the button confirming that the transaction is complete, as soon as I do this her co-worker/the lady working the drive through swoops in & goes balistic on me saying she’ll have me charged for tampering with their equipement and how dare I touch their machine.

SINCE WHEN DOES POINTING CONSTITUTE AS TOUCHING?! No physical contact was made after I put my pincode in to the pos system and handed it back to the lady working the front.

I will NEVER go back to Tim Hortons. I have never been so embarassed or outraged in my life.

I've had one recently, that when I popped the lid off to roll up my rim the cup ws actually torn because It was already rolled up, , I contacted Tim Horton's, I also told them that their lids sucked . they did nothing about the roll up but were very sorry about the lid, , , , , I drink McDonald's coffee now!

Being a regular timmies drinker I can confirm for a fact that this is happening in winnipeg at 1 location for sure and out of close to 100 coffees I have purchased over the span of 45 days this year since the competitions started I won ABSOLUTELY NOTHING which got me suspicious as in previous years buying 2 coffees a day I would win quite a few free coffees and donuts. And so after taking a closer look at the rims before rolling them in consequent cups sure enough the rim looked busted and clearly has been rolled up. Now this past weekend I have gone on a trip to alberta and won on 4 out of roughly 10 coffees over the entire duration of the trip. In conclusion something shady is cleary going on and after a second call and complaint to the customer service department i was advised that it is actually up to the individual store owners to call me back to rectify any issues as they are "independent owners" and that perhaps i should call the store... so I figured I'd try that however the store owner never bothered calling back. the store is the 1146 Portage Ave location.

Yes the ones in St Johns NL were all rolled up. I am not going to Tim's when I visit there. Smaller towns here are good.

There are constantly creases where the roll up writing is here in Winnipeg too. Also at more than one location. It is really obvious. You can easily see it. Stop so viciously defending people you don't know Timmieserver. I hope you lose your job for berating the nice folks commenting about their experience with this contest. By the way, I don't eat donuts, don't drink coffee, only tea and couldn't really care less if I win a free anything or not. Just disgusted by the shady behaviour of whoever is rolling them up and Tims falure to do something about it.

Just took the lid off an already rolled rim. Easy to tell when there is creases in the rim already only where the writing is. Anyone who thinks there isn't some shady people that work at Tim Hortons is dreaming.

some cups are already rolled up. no doubt about it! winnipeg MB

yah i agree i live in B.C and some ###wad is rolling them up. maybe not at the store but before it gets there. maybe the truck drivers and his buddies...i dunno but it is [censored]. they better figure their ### out. and ppl at working at tim hortons are the biggest ###ing ###s in the world, they can never make a coffee right for the live of them.

Losers always complain! If its not timmies, its the casinos, lotto ticket frauds, bla bla bla! Just because you don't win a stupid coffee or donut ( which you might not need in the first place!) Stop blaming without facts! Store employees have so much ### to do.. without standing there to F#^$ roll up cups. If you complain so much why don't you go drink a coffee at starbucks, Mcdonalds or Subway!

I've gotten several cups that seemed very easy to roll up and the seem looked like it was allready rolled up. I completely agree that this should be investigated. I don't think its anyone from tim hortons because I watched the girl take the cup from a new bag of cups. Must have happened before it got to tim hortons

I go through Tim Hortons once in the morning for two ice caps and once at night for two ice caps in the last two days before today they have been the same way, sour and cannot get past the first sip without it feeling like it's burning my tongue, I called them and they told me that they needed to clean their machine, try back tomorrow so I did, and everything is back to perfect, that is a problem with that store that you're having problems with not cleaning their machine

tell the store to clean their machine once and awhile...

I got quite a few ALREADY ROLLED CUPS... in Victoria bc myself... ###ing annoying

customers just have to complain about something. Just cause we are employees at a business doesnt mean we are not human as well and we do make mistakes from time to time. Also just because you see us "standing" around doesnt mean we dont see you there, there could be another issue being dealt with the staff, so cut the rudeness, if employees treated customers the way some customers treat employees no one would have jobs, some customers are just [censor]ing rude

hi my name is dennis gould.i have been a good customer since tim hortons have been in are area i go there two or three times a day if not more i find it very bad service when you stnd at the counter for five minutes and no one takes care of you, thier was no else in the store and no going though the drive window and the six employes were just standing in a circle talking. this happened at the irving n.y. store i am very mad about this it was not the first time but it is the last time it will happen to me.for i will not return to tim hortons again

Wow! that would really piss me off so much that i would PARK my car and walk into the restaurant and ask to speak with the manger. (i have done it) Let the manager know what happened and tell him its unacceptable and its not what "customer service" is all about. After all you are a paying customer and you are intititled to having fresh and hot food for your money. Not cold crap...and i would also ask for my money back and take my service else where!

Plus your food is always wrapped up anyways.
Don't be such a pansy.

There are sinks right next to where they make the coffee. There is no way she had to go all the way to a bathroom to wash her hands.

Good [censor]ing lord. How do you expect the employees to believe you're telling the truth. You were, yes, and this wasn't your fault and yes, you deserved another cup of actual hot chocolate. But for all the employees know, you could be anyone trying to get a free drink. They don't memorize every customer who came in. And anyway, 12 hours? Seriously? C'mon, you can expect to come back for your correct order 12 hours later...most likely the new shift has begun anyway. Ridiculous request, sorry. Please don't ever return, we hate customers like you.

I just faced discrimination. I could use your help in figuring out next steps if wouldn't mind.

At store number 2146, I had asked an employee to speak English a few times because it is an English speaking environment, and customers don't necessarily appreciate hearing another language, also, not all employees can speak Philippino language either. So, Brian, was making an issue about it and saying that I am "racist ", and started telling other employees to stay away from me because I am "racist" all because I had asked him to speak English, and to keep privet conversations at home. Now, Brian is not the only one who speaks a second language on the job, but it is management and supervisors as well when there is a sign on the side of the wall saying "English please". What can I do other than filing a complaint about it. Also, any non Philippino employee, weather they are Canadian born Caucasian or native, Scottish or Bolivian, get less hours as the Philippino staff get more hours.

i work at tim hortons in the UK in the manchester branches and the only good thing i like about tim hortons is the staff i work with, our area managers asks us to cut labour but then expects us to do the extra work then complains thats we cant keep up. they expect 2 people on till when that would mean the speed of service and lobby be affected or we wouldnt have anybody to put the food in then they complain about those other items. its 1 or the other with this company and its really getting to me now. not only that me and another manager have been over paid by 120 which meant more money to tax and pension then they offered him 6 months to pay it back but only gave me 1 then refused when i asked for the same treatment as my other manager. this company its slowly failing and is going to run itself into the ground.

Customer 223, Tim Hortons
On 2277 Riverside Dr
Restaurant #1842

Monday at 9:04 am, Jan 14, 2019
I asked to talk with the manager after I tried to warn the cook 👩‍🍳 who displayed -muffins, bagels, donuts -Without gloves or paper .
The manager agreed but he didn’t even try to warn the cook about the issue even he saw the client is unhappy seeing to touch every single piece.
The cook replied that he’s washing his hands and is not necessary to wear gloves.
I am not really happy with the service. I believe they neglect the clients and are inconsistents they can spread germs anytime. I will never buy from this store again.

The location I work for in Edm. AB Canada off 184Street. The store manager is rude, pretty much called me Fat and that I wear to much make up. She yells at the white people in front of the customers. With minimium going up I asked why my hrs. being cut all she said is I'm to slow. They just hire a new forign worker and not so good. They will be losing customers if she keeps on yelling. I take pride in my job and love my customers. The tratment toward the Canadian workers not right.

Consider yourself lucky to get a break haha. I work at Tim's as a baker and they don't like me taking those.

I agree fully. My manager supervisors and owners were spying on me. Even on my days off I would see them parked staring at me across the road.

Unfortunately Supervisors at Tims treat you like crap. Today, my supervisor screamed at me because I couldn't make 15 sandwiches, 3 soups, 4 wraps and 2 salads in under 5 minutes. Instead of helping out or pitching in, she just leaned back on the counter and started screaming at me, saying that I was an idiot and didn't know how to do my job. Then after she yelled at me for 10 mins, she shoved me and told me to GET OUT OF MY F*KI@G WAY! GO! GET OUT MY WAY!...I'LL DO IT MYSELF FOR F&*KS SAKE...JUST GO! ...so I stood back and asked her where DO YOU WANT me to go?...and she told me GO ANYWHERE! GO TO HELL IF YOU WANT! She then said I was a complete idiot, and she finished the sandwiches herself. She went on for 10 mins, saying that no one knew how to work, and she was the only one who knew what to do and how to do it. and if she wasn't there, the store would fall apart because we were all [censor]ed. By the way, I've been working there for 3 years, never been late and never called out sick - ever. I'm also one of the fastest people on the table. She's been working there for 1 month and spends most of her time bad mouthing employees and playing with her cell phone in the back, she's also late most of the time, and calls out sick on the weekends. After 3 years, today I put my headset down and said ok I'll go, goodbye and I walked out. A word of the wise, for anyone who works at Tims, there are better jobs out there and better people to work for. You don't have to take abuse from anyone, that includes the people you work for. Love yourself enough to leave.

Omg I'm just confused by the response! So now we can blame costumes for the poor costumer service we get at Timmy's now...wow... Unprofessional I'm hoping this isn't head office responding to this complaint ... If so! Take responsibility for your employees, or franchisees... Unbelievable! If you can't put your issues aside and take care of the costumer service part of your jobs, then you shouldn't be in costumer service... I've been in costumer service all my life and I now own my own business, I have bad days but my costumes have never or will never see that from me... They get all my respect and even when they aren't giving me respect, I still give it to them... I had a few complaints myself, but what's the freaking point, nobody seems to care. I spend 280$ a month a Timmy's and I think I deserve to be heard...

You probably did not receive the best service, yes. But forgive the employees as they deal with 100's of [censor]s everyday and being nice can be hard even if the customer is pleasant. As for the suggestive selling, we are technically supposed to do that but like mentioned above, many customers get pissed off that we're trying to sell you more stuff. And seriously, were you SO offended that you didn't get a "Thank you, come again"? Most customers don't even bother to crack a smile, forgive us if we find it hard to reciprocate. Not to place any blame on you, you were not at fault. But the [censor]s ruin it for everyone, unfortunately.

I agree they should have been more friendly and greeted you, it's no excuse I know, but it could have been a rough day (again, no excuse, I understand).
As for the "Hi" and "Would you like to try" and etc etc, recently a co-worker at Tim Hortons got FREAKED out on by a customer for offering a doughnut/cookie/muffin. It was so bad that Tim Hortons (that location anyways) wrote a letter explaining what happened, and sure enough 2 days later head quarters contacted the location regarding it. The general manager sent in this letter that was wrote (and signed by the other workers, and 2 other witnesses) about how the customer had yelled at the kid calling him a punk and telling him to shut up while the manager tried handling the customer, and how the parents should smack him and teach him manners (I promise you, he was nothing less than patient and polite with the customer!). Head quarters later contacted them and thanked them for the letter, and that the customer was banned from all the local Tim Hortons for his complete inappropriate behavior.

I guess it bothers me that people complain about Timmies, but never think of how many ridiculous customers we get sometimes? I'm not complaining - we get many more wonderful regulars or "newbs" than we do the rude ones. But it just shows what sort of 'crap' the employees get too.

I do apologize for your bad experience though. Many aren't bad, that I've ever been to! (And I'm not just saying that cause I work at one now :) )

hi there! I have to say i completly agree with you and i have to say i find they are evn worse with the student employees! the one i worked at was in (Hanmer) sudbury, ON and they also treated me like slaves and i stayed later some shifts since we were short staffed ALL the F***g time! they never gave me my raise, and i was initialy hired for cleaning with the condition that within 3 months maximum i would be at store front. 6 months later, after i handed in my resignation and treathened to quit, they FINALLY put me store front and agreed to change my hours. WORSE of all i had ask for a leave of a month until my exams would be over since i was dealing with alot of stress and was falling a course due to the extentive hours they booked me to work and all the owner had to say was "learn to live with it!" i was "let go" a month ago reason being that i had served a bad coffee since i had a nagging customer who refused to wait till the decaf would finish brewing (keep in mind i was at counter and drive thru was supposed to do it since counter wasn't busy enough for decaf) and so i served him what had finished brewing. I watch the video in witch the manager told me the customer claimed i was rude to him, obviously a false accusation since my mom even looked at the video and u can't even see any sign of this! All this to say that tim hortons are way too worried about what the communitee thinks and they forget that the employees they treat like ### are the ones that have friends and familly who, shockingly enough ARE PART of the COMMUNITTEE!

Thats really too bad that you had to go through that. I worked for them for years (faithfully) 40+ hours a week. I have never been treated worse in my life. I didnt get a review until I had worked there a year and a half, and then it was only ten cents. And I was a hard worker that knew the store inside and out and always performed my best and showed up for shifts. Never mind the emotional and sometimes sexual abuse that happened everyday.
You will find something better and deserve it!

I purchase 2 medium coffee every morning and today decided to turn my rollups in for 2 coffee and 2 donuts. Each rollup stub clearly showed coffee and donut. I advised the attendant taking my drive thru order I had 2 coffee rollups and 2 donut rollups. When I got to the window the cashier refused my stubs claiming they required the complete rollup. I was astounded they refused to give me my order. They claimed they required the complete rollup. Once again I politely said please look at the stubs because each clearly shows coffee and donut. I was now _issed. The supervisor finally said we will give you one coffee and one donut as a good will gesture. CAN YOU IMAGINE TIM HORTONS STOOPING THIS LOW. **Thankyou you Tim at Hwy 15 and Innovation Dr. Kingston**.

I work at a Tim Hortons on night shifts and just tonight I had a customer come in and ask for a toasted croisant. I politely said sorry that we arent allowed because it catches fire, however we can microwave it. The customer then yelled at me and said during the day the managers do it for him. He went as far as to take my name, and told me he's calling head office and he'll make sure I lose my job. Can he really do that? My co-worker who was with me even said we couldnt do it. I've worked at two other Tim Hortons and we were told we aren't allowed to toast them.

Cheese Croissants are definitely not supposed to be toasted, unless of course, like @badbedhead mentioned, you have the right toaster it can't be done. Cheese Croissants CAN be made on a sandwich, but just not toasted. The way you were treated though was not right. They should have clearly explained that they cannot be toasted because they burn and can catch fire.

Hey I work at tim hortons and were not allowed to toast cheese croissants because it will catch on fire and even melt and possibly get stuck in the toaster. And I tried toasting it for the customer and it just melted and went on fire in the toaster so instead of toasting the cheese croissant i just microwaved it its same thing as toasting it lol.

there is two types of toasters in tim hortons. I've worked at 4 different ones. There is a good one that can toast croissants. But that is only in like 1 out of 10 stores. Most owners are too cheap to buy amazing equipment.

p.s. I had a shift where the new girl tried to toast a croissant. I've never been trained to put out fires but now I know. You can still see the burn marks on the side of the toaster. That fire was nasty.

We're not allowed to toast croissants. Maybe when you worked at Tim Hortons, you were able to toast croissants. We are no longer able to. Or maybe your manage just didn't care and allowed his/her employees to toast croissants. Do you really think the employees will tell you [censor] for the fun of it? We don't make up the goddamn rules, so don't give us [censor] about it. Just because at some other store you were able to so and so, doesn't mean the employees at another store can do the same because we follow OUR managers rules. The croissants do burn even on the fastest setting, and get stuck in the toaster and completely catch on fire. I know new employees who have done this mistakenly. There IS a big difference between bagels and croissants. Bagels are wider and harder. Croissants, when you slice it have a lot of air pockets and burn. Hell even if a small piece of bagel gets left behind in the toaster, it catches on fire.

P.S. It's no wonder your tea wasn't stirred.

Really, they catch fire?
I have to admit, I've never heard of TOASTING a croissant, we heat them on occasion in the microwave but have never toasted them. I guess we would, we give the customers what they want, no matter how strange it sounds lol.

i agree that she should not have had an attitude..however the croissants catch fire VERY VERY VERY easily...

Wait a minute, in your other letter to "Tim Hortan", you say you were there last week. But in this one you say that this was your first visit. I think you have it in for someone there. Maybe you should stop writing crank letters.

Perhaps he didn't like the costume. When I was little, my mom dressed me up like a rabbit. I got pretty mad, but I was only 3 so I couldn't do anything about it. If she tried it now, I know I would yell about it.

I think Dave may have slipped a little too much liquid crack into someone's coffee. I hope he at least charged you for it.

Same thing happened with my sister, one of the supervisors treated my sister bad, he swore at her, sexually assaulted her etc. She told the managers but they didnt do anything about it.

What DID you want her to do? Did you show the manager the bee? 'Cause if you didn't you could've just been anyone trying to get free stuff or something, as far as the employees and manager knew.