The Cheesecake Factory review: Dining Service

The customer service at the Braintree South Shore Plaza location was horrible. My reservation was at 5:30 and the the hostess was extremely rude. I waited as she finished with a customer in front of me, and then she proceeded to ignore me the entire time, helping other customers that came in after me. Even when I moved closer to the host stand she continued ignoring me. I had to go up to another host just to be checked in. I waited another 20 minutes after my reservation time to be seated and 1 hour before I was served any food. They kept bringing the wrong order to my table. My server was ok, but she barely checked on us and I don’t think she even told us her name. I will never dine at this location again. I felt very ignored the entire time.