The Cheesecake Factory

I was one of the first customer at the Marina del Rey, Ca. Cheesecake Factory and also a stockholder, and I live around the corner from this location in Marina del Rey. I paid $20 for the Chinese Chicken Salad (my husband picked it up) and there was a ton of lettuce and I had to dig for the chicken as there was so little chicken that it got buried, and I had to add my own mandarin oranges. You used to be my favorite restaurant, but now I feel that I didn't get value received, after going to this location and taking friends there for more than 10 years.

I called the manager and spoke to Ryan, and I told him I know that food prices went up, but I feel that I got ripped off. Also, they were out of brown bread, and the white bread rolls were stale. When I told Ryan the problem and my feelings, he was silent. Finally, I said, what are you going to do for me to save a customer. His reply, "everything is portion control, and I said,"so is the money in my wallet."After much deliberation, he said,"I can replace your order with soup and bread." I asked him to have it delivered to my house, which is just around the corner, and he told me to call door dash. It was pouring rain (2 days ago) and my husband said he wasn't going out again, and today is 2-26-23, and even though Ryan said he'd have it ready for me to pick it up, and refused to call door dash, I still don't have the soup and haven't been back to pick it up. Cheesecake Factory shouldn't expect me to go out in the heavy rain and be inconvenienced.

For more than 10 years, every year I've brought 12 students from France to this location, but due to the way this was handled I now have reservations. I feel you need to either adjust your portions or your prices, as there are many restaurants around this area, who give good value.

Sincerely,
Barbara Lee Walker 21 Via Marina Ct. #1, Marina del Rey, CA. 90292

Hi, I'd like to report the terrible service my family received at the Cheesecake Factory 520 N. Orlando Ave. #110, Winter Park FLA. We drove there from Sanford, approximately 23 miles, 42 minutes. We visited the restaurant on December 10, to celebrate my nephew Andrew's birthday. It was both of our birthday, but he was given the choice of where he wanted to go. He chose CC Factory. Nine of our party of 10 place their order. I placed my order approximately 5 minutes after all of them. Everyone received their food but me naturally. When my mother and one of my sisters received their food, it was cold, not even room temperature. The waitress who was fabulous, Ms. Antoinette A. contacted the manager. He took my mom and sister's plate and promised to bring them a completely new meal. The three of us waited patiently for well over 2 hours on our food. While I waited, our lovely waitress gave me a complimentary strawberry lemonade and a salad so I could eat with the rest of my family. I finally receive my food at the approximate 2.5 hour. The food I received was far less than the slim meal I ordered. I simply put it in a carry out container because I was a disappointed in the wait for the food and the small amount of food I received. We waited for 3 hours for my mom and sister to receive their food. They never received one morsel of food while everybody at our table was eating, and all of the people at all of the other tables around us were eating. During our 3 hours wait, our wonderful waitress continued to check on us, apologize, and check the kitchen for our food. Not once did the manager return to our table to see if we'd received the food or to see if we were pleased with the food! Our waitress continued to apologize for the delay, and for her manager, and on the behalf of the restaurant! I continued to encourage her and let her know it was ok on her behalf, but shameful on behalf of the manager! Our waitress worked past her shift just to insure we were well taken care of and received our food! The waitress informed us that the manager or chef never put the replacement orders in. My mother is 86 years old. Three hours was far too long for her to sit in that seat and watch everybody everywhere eating while she had nothing to eat but the original dinner bread we all shared! After waiting 3 hours for their food, we decided we would simply leave. The waitress retrieved the manager and informed him that my mother and sister never received their food. He apologized and informed us that he would remove the charges. We were in disbelief. I asked him if he would give us a few coupons. He stated they don't have coupons. Sorry about the mishap. He never offered anything to show his regret for the bad experience. Most managers would have offered me a complimentary meal for me having waited 2.5 hrs for my food, and my mother, and sister a complimentary meal for having waited 3 hours and never received any food! My sister asked for a piece of cheesecake for she and my mom. At the time we didn't think to request a gift card because we were so disappointed. I actually had a gift card in my purse that I purchased. I forgot to use it because of the situation. We eat at CC Factory often and was quite surprised and disappointed that the service we received from the manager and the chefs/cooks! Though that was a terrible way to treat us, we will continue to patronize your restaurant because we love the food, but they need to do better! That was a terrible way to treat your customers. Our waitress Ms. Antoinette had a beautiful spirit. I apologized to her for us having taken up so much of her time when there should have been new customers whereas she could have received the opportunity to receive more tips. She in turn encouraged us that it was ok, not to worry about it. She only wanted to see we were treated well before she signed off work. So, thank you to her!

On December 12 2022 I treated a girlfriend to lunch for her birthday at out favorite Cheesecake Factory at 8030 Renaissance Pkwy 950, Durham, NC to celebrate.

Unfortunately, my lunch salad only contained about 5 “tiny” cubes of chicken and a few very small pieces of avocado. I was still very hungry after eating it. I expected it to be nourishing and enough. It was not.

I didn’t want to complain and ruin my friend’s day in any way so that’s why I’m writing to you now in hopes that you make this right and restore my faith in your restaurant.

On Friday, November 25th, my daughter, granddaughter and me went to Cheesecake Factory in Princeton NJ area. We have ordered chicken salad sandwich. The bread was stale, bread was broken and corners were not cut as previous visits, Also, lettuce was rotten and portion of chicken salad small, server was okay and guess we were not happy, My daughter had to go to front of store as I couldn’t get Wi-Fi in back of restaurant, thank you for checking on this

Marilee,

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We visited CKF in Chestnut Hill, MA today and the Orange Chicken consisted of tiny, overcooked, low-qualirt, shriveled pieces of chicken. We have ordered this for twenty years and this entree normally consists of large delicious chunks of chicken. The waiter agreed and sent back the entree doe a redo. That’s when the trouble began.

A “manager” visited my table and sarcastically said she was glad to redo the entree and the the redo would come out “exactly the same.” The waiter came out again and apologized, saying the “manager” was new, but she claimed she was a five year KF veteran. The waiter spoke to the kitched staff to ensure the redo was up to Factory stnards, and said it would be out shortly. Fiftenn minutes later, there was no food, so we left the restaurant.

We went to the CKF on 8/28/22 at Quakerbridge mall location at about 1400. After we were done eating my sister had diarrhrea and I also had diarrhea and expulsive vomiting that night. The waiter kept dropping things in front of our table as we were eating.

I would like my money refunded. 88.41

If I'm to go back to the Cheese cake factory again or this will be my last.

[protected]@yahoo.com

Of August 21st, reservations were made on the 21st of August for a party of 15. It was recommended to call and confirm August 26th, did that. The party arrived at 7:00 p.m. August 27th. The manager on duty Logan Shannon put a party in place of ours, and said " It's a 2-3 hour wait." I said, sir, set the reservation way before time and it should be set in stone, simple! I also told him we're celebrating the birthday of a child who turned 11 years old. Nevertheless, Mr. Shannon showed no empathy, bot instead, shrugged his shoulders "oh well". I asked him a simple question. So our party of 15 are to wait 2-3 hours right? He said Yes. I said, you will be closed by then. He's talented in shrugging his shoulders. Where does this leave our party and plus a hurt 11 year old? My name is Natalie Brown-Johnson. My number is [protected].

8/28/22 7:00pm

this was my bday dinner with my parents and i got this horrible server who ignored me and wrote down some stuff, which i assumed she’s taking order. but it an awkward min of her writing in silence. i then asked her to repeat my order because i was suspicious of her not paying attention where she repeated only half of the orders i ordered. i ordered two coke two sprite and when the waitress came out with our drinks which was completely wrong… she said “oh im sorry she must have told me the drinks” like how can you mess up on drinks. our food would constantly be delayed due to her forgetting to add it…i just can’t believe they would just zone out while i was ordering and couldn’t even repeat back what i ordered. ive been here many times before and im usually greeted nicely with warm bread and attentive happy server but this time no bread, bad vibe, and awkwardness

Hi. My name is Jessilyn Fletcher. My family and I went to your Woodland, TX restaurant yesterday, August 7, 2022. This was a party of 5 with my bill of $159.99. I ordered the Truffle Honey Chicken. One of the side dishes was asparagus. The asparagus was long and skinny like pine needles. I uploaded a picture of my plate and what pine needles looked like. I'm only showing 3 of the asparagus because I eat two of them. I asked the waitress to get the manager because this was unbelievable. The manager was Melanie Armstrong. She was uncaring, cold, arrogant and rude. She said oh well that's what happens sometimes and walked away. I felt disrespected. I spend a lot of money at your restaurant and I have never complained about anything before, so I didn't deserve this type of treatment. This was very embarrassing in front of my family.

Please make sure no other loyal customer gets treated like this.

Jessilyn Fletcher

[protected]

on Sunday, July 31, 2022 my group of 7 adults dined in at the Cheesecake Factory at the Santa Anita Mall, Pasadena. Upon being seated, there were flies flying around the table. We ordered our food but could not enjoy the food because we were constantly using our napkins to swing at the flies. We requested to go boxes because of the flies and the discomfort being in that type of setting. It was like being outside eating vs. in a clean, sanitary restaurant. While at the table, we complained to the manager while she brought us the to go boxes. Initially she offered us complimentary cheesecake and gave us all a menu. She returned shortly and informed us that she could only give 3 complimentary cheesecakes. We were all confused - she had originally given us all a menu - we were all affected by the flies. We declined her offer of only 3 cheesecakes and left the restaurant. The receipt number is 0260a - total amount spent was $268.02. I am not sure why there was an infestation of flies, why the manager changed her mind on complimentary cheesecakes. No consumer should have to experience this in any restaurant.

I can be reached at [protected] or [protected]@aol.com.

Awaiting your response.

John McCall, LCSW, ACSW

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We went for dinner last Saturday night Bayshore LI Location. Food was very good. We ordered two appetizers. We were still enjoying the appetizers when they brought out our dinners. There was not enough room on the table for both so they wrapped our appetizers which did not taste as good the next day. Our check came to over $120. You should not be rushing us.

Hi my name is Emily and I was hired on with the Cheesecake Factory about a week ago I started training or the day and today is Thursday I'm on my way to work when I had a blowout on my tire

I called and spoke to the manager on duty because I'm training at a different location then I will be actually working at. I spoke with the manager and she simply stated that I would be busy too much training if I could not make it and then was confused and said what do you mean and she told me to not even bother coming back to work we are talking about maybe 45 minutes late I am devastated and I don't know what to do she is not even my manager my managers are the ones over in a different location I've been studying the miss you like crazy and I have over 20 years experience in the industry so it's not like I don't know or won't know how to do my job I've always wanted to work at the Cheesecake Factory I think this is completely unfair and I don't know what to do I'm just going to go in tomorrow morning to talk to my managers and hope that they understand and let me work there the way that she treated me was pretty much say that if I don't have money I can't work there

June 27th 2022 7pm

Went to one in Brandon Florida. Ordered 2 Tex mex egg rolls. They were burnt crisp. Ordered key lime cheese cake and it was loose and leaning over in container. Ordered the apple crisp gave me diarrhea and didn’t get the ice cream. Thunder storm so didn’t go back out.

The last time I visited ordered 2 cheesecakes they were not in the bag.

couldnt apply summer10 code for $10 off $40 purchase if delivery or pick up...i did pick up store said they couldnt do anything to contact corporate..order number [protected]

horrible service/experience, I place a takeout order when I got home opened the bag, and was missing 3 items, I called the restaurant they keep putting me on hold and after 45 minutes, they hang up, I kept calling no one ever answer, I was charged $71, and didnt get my food, this is the 2nd time this happened, and I let it go, but this time is not happening, I am will put a dispute with my credit card company to stop the payment, horrible customer service they dont care.

I purchased $400 worth of gift cards and received $120 (8x$15) gift cards. All with $0 balance. I only found this out when I tried to use the cards at a different location. Called CC corporate and said I would have to go back to the original store where they were purchased and could not help me. So frustrating...