The Cheesecake Factory
Reviews and Complaints

Waiting 190 minutes to sit. Waiting in the bar and was seated five feet for the bar.
Management had a no care additude and the food came out another hour plus after ordering and was cold.

This place really sucks

I visited your restaurant at the Polaris Mall in Columbus, Ohio today, 5/15/10, and I purchased some cheesecake and breads. The clerk told me to go online to your feedback site and do the survey and I would receive a $10.00 gift card. My survey code number is: [protected]. I have searched your site and cannot find any place to complete a survey. Why would you have that printed on receipts and then give customers the run-around when they try to comply? Shame on you. I have eaten there previously & food & service was great, but this disappoints me. My name is Geneva R. from Mansfield, Ohio.

I went to the Cheesecake Factory for the first time on my birthday and although the service was good, my food
was not the ham had tasted like i swear grass! Also my pasta that i had ordered was hard and it seemed like it wa sitting there for days! it was gross i will like to return to this resturant but would like my food to be fresh

Thanks Ramelle for your input. I am going to call the management and let her know and will never go to that place anymore!

I ate at Cheese Cake Factory on 4th of July 2011, this past Monday. I ordered Salmon and side orders of spinach and mushrooms around 9:00 p.m. by the time I got home I did not feel so good and could not sleep. Around 5:00 a.m. I stated vomiting every few minutes for exactely 3 hours and around 8:00 a.m. I started a severe diarrhea for the whole day and I thought of going to the hospitol and having my stomach pumped. I had to keep drinking so much water not to get dehydrated. Today I am feeling much better and can eat some solid food. I Googled to see if there are complaints about this place and came acrosss this side. I do not now if I can file a complaint against the restaurant not seeing a doctor. If anyone can suggest anything I would appreciate it. Something must be done about this!

I ate at the Cheesecake Factory at the Arcadia Mall in Arcadia, CA yesterday, for lunch and as soon as I got home, I felt ill. My face started to flush, I had severe diarrhea along with body aches and a low grade fever. I ordered the caesar salad (with dressing on the side) and half of a chicken salad sandwich. I'm convinced my symptoms are a result of food poisoning from the restaurant. I had barely anything to eat yesterday. This morning, I feel a little better but still have stomach/body cramps. I will NEVER eat there again! I should have read the numerous reviews posted online about food poisoning from the Cheesecake Factory along with poor sanitary habits. Be forewarned! Don't go! Find another place to eat!

I was at a Cheesecake factory in Ross Park Mall(Pittsburgh) just recently and had the shrimp Scampi, my girl had the Chicken Madeira. My Scampi had heavy cream in it and the roasted garlic cloves were burnt. The menu did not include this, the expo did not notice and lastly, our waitress was clueless. The chicken Madeira was blah with melted Mozzarella. Cheese is not traditional. It came with a heaping load of mashed potatoes! Is this a diner? Why are rice and pasta not an option for a sauté dish that has a sauce ? You are overrated Cheesecake and over priced. You could bring the portions down a little and then would bring the price down too. Corporate GREED!

You people are so right about the rude service, I had very rude service in Riverside, Ca.
And the food was cold, Cold Salmon - yummy!. tacos that fall apart, and a garden burger that tasted SOUR. I will never go back. They won't be around long being rude, and cramp food. DO NOT EAT AND SUPPORT THE CHEESECAKE FACTORY!

My husband and I visit the cheese cake factory Friday Jan3 2014 in Towson Md the service was bad we did not get any bread and the waitress did not come back to the table to ask if we needed anything. Our bill was $8600

I went to the Cheesecake Factor in the Sherman oaks on Ventura Blvd at the Galleria Mall.
It was freezing outside with lots of wind, the host (Bernice) offered to sit us outside with heater Lamps, even after I told her we wanted some where WARM. The inside was clearly much warmer than the windy Freezing outside, I was thinking how lazy of them not wanting to sit any one inside, finally I told her NO way we were going outside, this arguing back & forth upset this teenager & his dad who were also waiting. Then I saw a gang banger Mexican family (3 of them) come in after us. The host took us to by the bathroom to sit us (3 of us) in a colder dark area by the restrooms. I had seen a nice large table by the window in a warmer area so I asked if we could be sit there. She said she had to ask? Hello the place is EMPTY, its 3 in the afternoon? so we proceeded to sit there & look at menus when the big Mexican family came by with the same host saying we had to move, I told her that we were there first before this family & we were not moving, so now the Mexican family is pist off & the host is arguing with US! I told her NO way Jose we were moving. I forgot to say I was there with these two HOT Swedish girls, and I guess I am pretty ok looking myself & by now the female host, the female Mexican family is all getting catty with each other! I told her finally look let us order we are tiered, cold & hungry & they have a million empty table and since we were already situated well to let us stay! We ordered & were eating our food when I noticed the teenager from the earlier time finished his food and walk by our window and gave us the FINGER! Shocked we laughed if off, ok do NOT come to the Valley & expect to be treated less than the valley girls :) LOL. All of a sudden the manger NicoleFisher came by the table screaming & yelling that she was trying to protect her guest from US for harassment & so on...! we were shocked, was she CRAZY? I told her what had happened but she would not stop, so finally I got her card & asked for the corporate info & legal dept. We paid the bill and left. I immediately called corporate number at: [protected] & left a message. The next day I was sick with stomach ache, diarrhea & Nausea. Some one from corporate called me from number: [protected] by the name of Pat O'neal and said that she would NOT do anything that we were the ones who gave a finger to the teenager & she refused to talk about the service or the food. It was like I was in a twilight zone with a bunch of unreasonable, unprofessional and idiotic ###s not wanting to address good service & making a horrible situation even ten times worse! So I finally asked for the legal dept address & told her that I would call the Health dept. & environmental services [protected] to report their filthy restaurant & about my food borne illness. Pat said she would ONLY respond to a lawyers letter! How stupid of this restaurant to continue to push, move and motivate a unhappy costumer (rightfully so) to get legal representation which is exactly what I will do. DO NOT EAT at the Cheesecake Factory in my Opinion its a place where there is a Culture of unprofessional, rude, clueless & idiotic on a constant bases and until they get sued left & right then may be they will get it. PS the legal dept address is 26901 Malibu Hills Road, Calabasas, ca 91301

Hi my name is Michael. My friend went into the cheesecake factory in Kansas City, Missouri today to fill out an application. The gentleman who was hosting the door was very rude to her before the application and when she finished filling it out, he snatches it out of her hand and says, " we will put it on file and hopefully someone calls you" there wasn't any thank you or anything of a polite remark. Now she is not interested in working for this company and nor is wanting to ever eat there again. i agree with her.

First you say you were stabbed, then admit it was a small cut. Which was it? Did you require medical attention? The busby did not do it on purpose and he inquired as to your well-being. What else did you what? An entire cheque comped? Then you insist on moving to a table when you are told that the table is for staff. But you are apparently important and heck, with that mortal stab wound, they surely needed to cater to you and let you do whatever the heck you wanted to. And to complain about a wait at Cheesecake Factory? You stated at the beginning of the letter that you understood it to be normal to wait at CCF. Oh but it was your birthday and you got stabbed and people just didn't know who you were!

Sorry if I sound overly harsh, but this complaint really annoys me. Just what exactly in the h@ll did you expect staff to do for you? Call 911? Did you need an ambulance? I guess the reason this p@sses me off so much is that I know people who work at CCF and I know how their Corporate is and some whiner like you can easily get some hardworking busboy trying to pay rent/pay for college/feed his kids lose his job. But that just pales in comparison to your horrible stab wound, right!

Are you serious? You got a scratch and here you are running around saying that you have been stabbed? You really sound like a drama queen. Accidents happen. Did it ruin any of your clothes? Did you have to go the hospital for stitches or a tetanus shot? No? Then put a band-aid on it, pull up your big girl panties and get over it. My goodness, you would have thought they took an eye out the way you are acting.

You circumvented the line by sitting at a taller table and then cut in line in front of the other people that were also waiting by demanding a table? Gee, wonder why the wait staff was hesitant to move you.

Cheesecake factory is always busy on the weekend, especially in the evening. You really can't expect to get in and out quickly, all though having to wait 30 minutes for the check is excessive and is one of my pet peeves.

took party of seven to new store in Ridgedale Minnetonka Minnesota. we were seated within 5 minutes. The waitress Stephany was new but pretty good.. took our drink orders and appetizers order . we waited 15 minutes for drinks, ten more for appetizers .we placed our order for food and we waited 0ver an hour to get it---- ice cold. so we told them and they remade the burgers but when they came back they did not include any fries or garnish that had removed originally. by this time we had spent 2 1/2 hours trying to get our dinner . both sides of us had party's of 3 or 4 and they seated those tables twice while we waited. by this time the love was gone . we had cheese cake -- it was good . I will not go back again. it appears the kitchen is not talking to each other . this kind of wait should not happen you make money seating tables two hours for 7 people is a money looser

Are you kidding. Charging $5.50 for a coke with a meal. You lost me as a customer. A can of coke on sale is $0.51
Can you imagine brining is your three kids and paying $16.50 just for coke?

My kids  is fan of the cheesecake factory bread,  we always get the bread when i go  to do the food  grocery,my daughter find a thing that likes hair in her mouth,It's disgusting find some like hair in your mouth. I highly recommend you check out your food quality before the food go to the stores.thank you!

placed an order today it was the house nachos got home opened my order there's no sour cream salsa or cuacamole with my nachos just chips and cheese plus this is not the first time this happened I want a refund for my order.

On Friday, Sept 16th, approximately 4:45pm, I bit into a bite from the Bang Bang Chicken and Shrimp and something hard was in the bite. I immediately felt pain in my left lower back molar. I felt like it was cracked because of sensitivity and spit out what I had eaten. Found out this morning I have a cracked tooth and will have to get it extracted

I bought a slice of cheesecake on Dec 18th from Shoppers drug Mart Danforth/Coxwell Toronto
While I was eating I noticed that a piece of paper was in my mouth from the cheesecake. I have kept the wrapping and paper.
Please advise next steps
thank you...

I sent by a friend to purchase a slice of Fresh Banana cheesecake it was placed in the bag and handed to them when I open the bag It was RED VELVET, not Banana it is too
far to return so I waste 7.95 because I threw it out with the trash, The wait staff needs to be sure they are giving what is ordered. This happen at the Summit in Hoover Al

Last night, I ate at your Sherman Oaks location and ordered the Gumbo. It was very greasy and did not taste fresh at all. It tasted like it was frozen for a long time. All night and all day my daughter and I had upset stomachs. I would like a call back and restitution and a very good reason why I should come back to your restaurant.

I was charged 29.00 and change on my card for1 salad with DoorDash delivery. Plus I gave the kid 4.00 for tip if I would have know it was goin to be that much I never would have even order from Cheesecake Factory. Manager was very nasty . I ask for extra dressing so I wasn't given it was told to call DoorDash back to receive what I ask for

I was over charged 29.00 n some change for 1 salad .

7/8/19 3:15 your hostess may be bypolar. We waited over 15 minutes to be seated. Once we were seated she proceeded to give me and my wife dirty looks. Very unprofessional... We felt very uncomfortable and walked out...

Por que dejan que manager de esta compania esten con trabajadores es una falta de respeto esta situacion

Hello my name is Joshua Johnson and I attempeted to make a withdrawal yesterday night on March 16th 2018 around 11pm for $50 at the Wawa on board n chestnut Phila. Pa... My withdrawal never came out. I told an associate, they told me to contact my bank... N I'll be refunded to my acct.

We came for dinner and were not told that the air was out so we suffered. We had to go back to the front to ask why was it so hot. They were like oh yeah that's why I asked if you wanted to sit outside. Not acceptable by any stretch of the imagination.

How dare you? horrifying treatment of a paying customer for wearing a maga hat! all employees involved should be immediately fired! how dare you treat your customers this way? you expect us to come to your restaurants after this? never again. you, cheesecake factory, are fired.

Why were a group of employees of the cheesecake factory in miami, florida allowed to verbally assaulted a black man because he was wearing a donald trump "make america great again" hat?

This is unacceptable behavior and I would hope this situation will be adequately addressed and proper steps taken to ensure that this does not happen again.

I frequently go to Cheesecake Favtory, after hearing how a customer was treated because of a Trump hat he was wearing, I will never go to your restaurant again!

I bought a cheesecake at Walmart and kept it frozen for about a week, then when I opened it it was all
Moldy!