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So this was my first ever trip to the Cheesecake Factory. Aside from the amount of flies buzzing around the restaurant, or those sitting comfortably on the glass wall above us, the atmosphere was very nice. I ordered the Southwestern Eggrolls and a lunch serving of Four Cheese Pasta with chicken added. About half way through my Southwestern Eggroll appetizer, I happened to bite down into one and low and behold there is an inedible, extremely hard object inside. This object turned out to be a decent sized black bolt/screw.
My first reaction, seeing as how I work in hospitality, was not to freak out. In fact, I very calmly alerted my waiter that I would like to speak to a manager and that it had nothing to do with his service since he was very kind to us. The manager was mortified once he realized that this was cooked into the actual food and not something I had simplytossed onto the plate. He comped our meal of course and offered a new plate of eggrolls. Honestly, I lost my appetite. Whether or not I actually chipped a tooth will be decided by my dentist.
I was lucky that I had not bitten harder or god forbid, swallowed this. The only thing bothering me at the moment is a stomach ache which may be caused by the stress or -and hopefully this is not the case- some chemical or glue on the bolt I may have ingested. I also worry that if in fact there is some appliance being used that is falling apart in the back, some unfortunate patron may bite into or swallow something similar if not worse. I alerted corporate. What else should I do about this?
Oh, also took pictures for those interested.
The complaint has been investigated and resolved to the customer’s satisfaction.
You have done enough. You might have considered leaving when you noticed the flies. :)
I am very very disappointed with Cheesecake Factory. I was a very loyal customer. Long story short, back in February 2010 I ordered Peppercorn Shrimp, sort of Lousiana peppercorn sause. I took a bite into the shrimp, not only I bit the shrimp but a peppercorn that should not have been in the sauce. Not only half of my tooth fell off, but my last molar had a cap and that broke as well. OK I got the great attention, calls from executive office stating that don't worry they would take care of everthing. Fianlly, when they had the adjuster review my claim, which I went to an oral and a regular dentist to get a report. The report was they have to pull both teeth and put in implants. The tooth that crakced had little of it left to do fit for a cap. After all that they denied my claim. Now I am trying to go further with it. I had to have both molars pulled due to the pain and infection of the broken tooth. They are horrible when it comes to taking care of thier mistakes.
7/8/19 3:15 your hostess may be bypolar. We waited over 15 minutes to be seated. Once we were seated she proceeded to give me and my wife dirty looks. Very unprofessional... We felt very uncomfortable and walked out...
I was over charged 29.00 n some change for 1 salad .
I was charged 29.00 and change on my card for1 salad with DoorDash delivery. Plus I gave the kid 4.00 for tip if I would have know it was goin to be that much I never would have even order from Cheesecake Factory. Manager was very nasty . I ask for extra dressing so I wasn't given it was told to call DoorDash back to receive what I ask for
Last night, I ate at your Sherman Oaks location and ordered the Gumbo. It was very greasy and did not taste fresh at all. It tasted like it was frozen for a long time. All night and all day my daughter and I had upset stomachs. I would like a call back and restitution and a very good reason why I should come back to your restaurant.
I sent by a friend to purchase a slice of Fresh Banana cheesecake it was placed in the bag and handed to them when I open the bag It was RED VELVET, not Banana it is too
far to return so I waste 7.95 because I threw it out with the trash, The wait staff needs to be sure they are giving what is ordered. This happen at the Summit in Hoover Al
I bought a slice of cheesecake on Dec 18th from Shoppers drug Mart Danforth/Coxwell Toronto
While I was eating I noticed that a piece of paper was in my mouth from the cheesecake. I have kept the wrapping and paper.
Please advise next steps
thank you...
On Friday, Sept 16th, approximately 4:45pm, I bit into a bite from the Bang Bang Chicken and Shrimp and something hard was in the bite. I immediately felt pain in my left lower back molar. I felt like it was cracked because of sensitivity and spit out what I had eaten. Found out this morning I have a cracked tooth and will have to get it extracted
placed an order today it was the house nachos got home opened my order there's no sour cream salsa or cuacamole with my nachos just chips and cheese plus this is not the first time this happened I want a refund for my order.
My kids is fan of the cheesecake factory bread, we always get the bread when i go to do the food grocery,my daughter find a thing that likes hair in her mouth,It's disgusting find some like hair in your mouth. I highly recommend you check out your food quality before the food go to the stores.thank you!
Are you kidding. Charging $5.50 for a coke with a meal. You lost me as a customer. A can of coke on sale is $0.51
Can you imagine brining is your three kids and paying $16.50 just for coke?