The Brick review: Sofa bed as is item good condition.

Hi Let me share my very disappointing/Frustatin story.

Purchase day - Went to store, looking for multiple sofa bed and the sales person offered a sofa bed on sale, which was a display item and was at a good discounted price and also 5 year warranty. We liked the price and sofa and agreed to buy it. Invoice does say good condition and checked with the sales rep everything was good. Initially we agreed that we will pickup but then we thought as brick offer full delivery service we decided on Delivery Option.

Date of Delivery - As soon as we got the item in the desired location, we extended the sofa to sofa bed and what we find A BIG RIP OF THE FABRIC BOTH ON THE OUSIDE AND INSIDE.

Investigation Day- When we talked with brick customer rep, they said they can offer a refund of 230 dollar take it or leave it kind of. And then get the RIP REPAIRED FROM THE WARRANTY.

Warranty Inspection day - A third party contractor came home to inspect the sofa and said up it can be repaired they will just change the fabric for that area. were bit relieved.

This all took almost 2 to 3 weeks.

After a week after the inspection we got a call from THE BRICK, that the sofa is not repairable and they will either just refund the money for the warranty and we can keep it or we give the sofa back and they will give full refund except the Delivery fees paid during the initial drop off at my home.

It is such a disappointment from THE BRICK. people did suggested to go to some local small retail store where you will get the best service.

Stupidity of store staff -

When I went to go to see the furniture before delivery, I say it was already packed standing straight. They don't even understand that there are moving part which will lead to scratches and rip. Even during delivery they had it standing up. It is a common sense for any person to have sofa flat rather than standing up especially when there are moving parts in there.

My Complain - I need the furniture out of my house or have it repaired. If they take it back I need full amount refunded every penny including delivery which I have spent. which also includes money spend for fuel and time spent for travel and all the headache taken to sort this out. No voucher no condition applied, direct paid out in CASH/CHEQUE

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