The Brick review: Service
Management 1 star, Unprofessional. after charging credit card sales person informed me sale was final. I asked why product was final sale when the product was not on sale and no discount was added i payed the full amout the sale person asked me to sign on the paper sale is final. I after asked to talk to the Manger - he was very disrespectful told me when I get my product and open the box I can't return the product ( I didn't plan to return it But i'm trying to understand why i'm supposed to sign it , What's going to happen if product it's damaged? Answer was simple you opened the box product it's yours!) I reject to sign and Ask my money back !
Manager cencel credit card transaction and told me it's his store and his rules and asked me to leave the store.
When I told the manager I was going to leave a 1 star review he told me he could afford to buy a bunch of 5 star reviews on Google to cover my one star. So be careful - the rating of this store is not legit
Parking was empty (no clients) now I understand why this location doesn't have customers. You need To be very talented to lose client who already pay money.
We are very sorry to hear that about your negative experience with us. We have received your message but could not locate your account. Please email reviews@thebrick.com with your sales order details and provide your Support Ticket #256114.
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This complaint has been resolved automatically due to user's inactivity.
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