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The Brick

The Brick review: Service

L
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12:28 pm UTC
Verified customer The reviewer confirmed their account using Google. Learn more
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Management 1 star, Unprofessional.  after charging credit card sales person informed me sale was final. I asked why product was final sale when the product was not on sale and no discount was added i payed the full amout the sale person asked me to sign on the paper sale is final. I after asked to talk to the Manger - he was very disrespectful told me when I get my product and open the box I can't return the product ( I didn't plan to return it But i'm trying to understand why i'm supposed to sign it , What's going to happen if product it's damaged? Answer was simple you opened the box product it's yours!)  I reject to sign and Ask my money back !

Manager  cencel credit card  transaction and told me  it's his store and his rules and asked me to leave the store.

When I told the manager I was going to leave a 1 star review he told me he could afford to buy a bunch of 5 star reviews on Google to cover my one star. So be careful - the rating of this store is not legit

Parking was empty (no clients) now I understand why this location doesn't have customers. You need To be very talented to lose client who already  pay money.

The Brick response
Jul 20, 2023 7:46 pm UTC
The Brick customer support contacts
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Address

16930-114 Avenue, Edmonton, BC, T5M3S2, CA

Website

www.thebrick.com

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Hello.

We are very sorry to hear that about your negative experience with us. We have received your message but could not locate your account. Please email reviews@thebrick.com with your sales order details and provide your Support Ticket #256114.

Thank you.
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