The Brick review: service

I recently purchased a product online and a few days later I was called and told that my order was ready for pickup at the location that I had selected upon arrival to the store for pick up two days later I was told that my product was still in transit and on a truck and wouldn't be there till later that day I explained to the customer service agent that I was called two days prior and was assured that my product was in the store and ready for pickup I proceeded to tell them that I would come in the store after work two days later to pick up my product. They acknowledge they can see the notes on my file that indicated I had being called 2 days prior and that I said I would be in the store to pick up after work two days later. But yet now that I'm in the store a couple hours earlier than anticipated they are telling me it is on a truck and in transit dot-dot-dot where did my product go why was it no longer in the store why is it now on a truck in transit the only solution I can come up with is that because I said I was coming in a couple days they sold it. I want to be compensated for my time for driving to and from the store as well as I no longer wish to have this order. I would like a resolution. [protected]@gmail.com