The Brick review: Purchase of Power Reclining chair
Replied
To The Brick Compalints Dept.,
We purchased 2 power lift recliners from the Brick on Nov.22,2022. My wife's recliner has had no issues with hers. Mind on the other hand has had a power switch replaced, wood in left arm and side has been replaced, the springs underneath have broken twice. I also mentioned to the manager of the store. How many times do they have to break before I get the chair replaced.They ordered another set Aug.23rd. Still waiting for springs 3 months later and no word. We bought the extended warranty as well for 5 years. Chair is very uncomfortable and I am not satisfied with The Brick's response to this. Hopefully someone at Head office will sit up and pay attention to this and help me get this resolved once and for all. We have been loyal customers to The Brick for years and have never had this type of treatment. Hope someone will reposnd to this. Thank You,
Richard Gudgeon
Desired outcome: My desired outcome would be get this recliner replaced with another one of my choosing. Not happy at all with this one.This chair has so many faults. Invoice #102724JHERI.
I'm hoping someone will look into this and get it resolved.
We are very sorry to hear about the troubles you have had with your recliner. We have escalated this issue to the appropriate management team under the complaint ticket ID #283226 and we will have our team follow up with you directly as soon as possible.
Thank you and speak soon!
This complaint has been resolved automatically due to user's inactivity.
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