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The Brick review: Promised delivery

P
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10:55 am UTC
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We purchased two chairs and a loveseat Sept. 25, 2023 from The Brick in Kanata, Ontario. Salesman said chairs were in stock and were delivered that week. He said the loveseat was not available for delivery till mid November 2023. We said that was fine. November 13th I called them only to find out our loveseat has shipped but not expected till December 21st. There is a loveseat at The Brick in Gatineau, Quebec which I suggested they could arrange to have delivered to .me. They said no to that suggestion. Now I do not expect to have this item before Christmas. I would not have made this purchase had I been told not expect to have it until at least December 21st. There is no customer support for the customer at The Brick and this my last purchase from them.

Claimed loss: I haven't lost anything yet. Just totally unhappy and disappointed.

The Brick response
Nov 16, 2023 11:28 am UTC
The Brick customer support contacts
Phone numbers
Address

16930-114 Avenue, Edmonton, BC, T5M3S2, CA

Website

www.thebrick.com

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We are very sorry to hear about the overall experience with your purchase. Can you please send your order details to Social@thebrick.com Thank you.
The Brick response
Nov 16, 2023 11:33 am UTC
The Brick customer support contacts
Phone numbers
Address

16930-114 Avenue, Edmonton, BC, T5M3S2, CA

Website

www.thebrick.com

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Please disregard the email provided in our response. Can you please send your order details to reviews@thebrick.com Thank you.
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