The Brick review: Less than 3 years old and the cushions on my sectional are sagging

I bought a sectional from the Brick in kelowna in sept 2020 with the extended warranty and have been told they can’t help me with the sagging cushions on my couch. 4 of the cushions have lost their density and makes the couch very uncomfortable and noticeable. You literally sit with your knees by your ears.

We are not home a lot as I work away from home. We dont have children or a large dog, a Chihuahua to be exact.

I have emailed and called and was told that someone would come out for an assessment and still waiting and was also told it would not be covered.

A couch should last longer that 2.5 years .