Hammonds Furniture Customer Service


Hammonds Furniture Ltd

Manor Court Chambers, Townsend Drive
United Kingdom - CV116RU

Customer Support Phone Numbers

800 021 4360(Customer Service) 2 0
800 021 4368(Pre-Fitting Queries) 1 0
800 840 2990(Fitted Kitchens Queries) 1 0
+44 800 021 4363(Request A Brochure) 1 0
+44 145 562 3145(Customer Service) 1 0
+44 145 562 3150(Pre-Fitting Queries) 1 0
+44 145 562 3100(Fitted Kitchens Queries) 1 0
Mon8:30 AM - 5:00 PM
Tue8:30 AM - 5:00 PM
Wed8:30 AM - 5:00 PM
Thu8:30 AM - 5:00 PM
Fri8:30 AM - 5:00 PM

Hammonds Furniture Complaints & Reviews

Hammonds Furniture / fitted bedroom furniture

Jun 25, 2019

This company provide service which is as poor as I have ever encountered. We ordered bedroom furniture and made a first payment on 15 January 2019. The job was completed exactly 5 months later on 15 June. Having been assured by the showroom staff, designer and surveyor that delivery time...

Hammonds Furniture / customer service

Oct 24, 2018

My installation was booked for today 24/10 The fitter turned up with a right attitude on him and really didn't want or seem interested in starting my job As we had spent the last few days clearing the room in preparation the last thing was the bed which we were in the process of packing...

Hammonds Furniture / incentivised reviews on trust pilot and review centre

Sep 18, 2018

Hammonds Furniture ask for two reviews in return for £25 M&S vouchers. They do not specify that these reviews MUST be positive and do not state on either review site that these are paid customer reviews. This makes their reviews mis-leading to consumers. I based my purchase of wardrobe...

Hammonds Furniture / fitted bedroom furniture

Aug 22, 2018

I booked and paid for a £16, 000 bedroom fit. 6 weeks I have had to wait. The start date of the 3 day fit was today. Last evening at 8.30 the fitter rang to say that his van had broken down yesterday and he was unsure if he could arrive today to start the fit. He said he would ring me with...

Hammonds Furniture / fitted wardrobes

May 29, 2018

I placed an order on the 30th March and paid Hammonds a substantial part of the cost upfront. I was given an install date of 29th May. At 8am I revived a text from the fitter telling me he would not be coming as he had not received my wardrobes. I called Hammonds who gave me no reason for the...

Hammonds Furniture / fitted bedroom furniture

May 01, 2018

Truly awful customer service. They TWICE rescheduled our fitting, which meant that we had to sleep in the spare bedroom for a MONTH and we had to reschedule the carpet fitting, which cost us an additional £70. The fitter couldn't complete the fitting as one wardrobe door was MISSING and another...

Hammonds Furniture / customer service

Apr 09, 2018

Account no CM946 I ordered fitted furniture for my daughters bedroom . The fitter arrived six hours late in a very bad mood. He was rude, offhand and offensive. My daughter was upset and shaken by his behaviour. I phoned customer service three times and sent three emails and only after...

Hammonds / Bedroom furniture

Jan 27, 2017

Don't expect your lovely bedroom furniture to last more than a year. With mine the plastic wrapping is peeling off. You would expect that there would be no problem because they claim a 10 year guarantee. No chance. They are not the slightest bit interested. I even wrote to the CEO by...

Hammonds Furniture / Paying for inefficiency, not quality

Jul 30, 2016

My mistake in committing myself to Hammond's furniture is that I have failed to take seriously the many complaining stories on the internet about Hammonds. "They must be hard-to-please customers, " I told myself . I would have had a similar suite of bedroom furniture from Barker...

Hammonds Furniture Ltd. / Built in wardrobes

May 24, 2016

In July 2014 we arranged for a fitting to happen in October 2014. When the fitter turned up on the dates (2 days to fit) he noticed that parts were missing, and he noted he had no instructions from which to work, and was confused about the extra requirements we had specified for a cable...

Hammonds Furniture Ltd / Fitted Wardrobes

Nov 21, 2015

Appalling Customer Service ok. I never really write reviews as I don't really have the time, however, this process was so exhausting and draining that I would like to share my experience in order to make people aware. I don't even know where to start from. I am stressed and angry with the...

Hammonds Furniture Ltd / Wardrobes

Nov 13, 2015

Avoid this company. Refuse to ring me back - wardrobes fell apart and took them 4 months to sort and trying to speak to a manager about the stress it has caused me and they ignore all my correspondence and calls - say will get a manager to phone me back and they don't!!! There are much...

Hammonds Furniture / Chest of Drawers

Sep 17, 2015

This is what I have to say to Hammonds after buying a product and it breaking down after only 3 years: I am very disappointed with your service and how this situation has been handled. The same way that I booked time off to wait for your worker on the specified day and he was able to...

Hammonds / Completely wrong

Sep 09, 2015

The side panel had a join in it that we not informed about. The pattern in the wood did not pattern match. It looks completely wrong. Hammonds state it is "showroom standard "! That's their response! It's appalling. Had we known about the join or the mismatch of pattern we would have declined.

Hammonds Furniture / Very Rude, Unprofessional man - and Illegal driving

Jun 28, 2015

My mother had booked an appointment for Hammonds to come out and quote for some fitted wardrobes. Unfortunately due to some family visiting at short notice, she had a slight change of heart the day before the appointment, and so we tried to contact Hammonds to cancel the appointment. However...

Hammonds / Hounded by their telemarketing!

Jan 14, 2014

I requested a brochure from their website on a Saturday evening. I'm purchasing a new house, no date to move as yet but was just looking for some ideas. Before you know it I have received 15 calls from them over the space of 3 days. I had one call that gave their number and am...

Hammonds Furniture Ltd / Nightmare

Aug 12, 2011

In late 2000 we spent almost £20000 having Hammonds refit all four of our bedrooms. The saga of getting them right lasted almost a year. Since then we have gone back to them due to various problems, peeling handles, discolouring of veneers in the main bedroom, etc. Imagine our horror...

Hammonds Furniture Ltd / Despicable company


After an horrendous lengthy dispute with this despicable company they gave me a credit of £132 for materials not used in my fitting of wardrobe doors. For the hassle caused they rounded it up to £140. Making a goodwill gesture of £8. Considering the package price wa...

Hammonds Furniture Ltd / Avoid at all costs


In September 2007 we had a home study fitted by Hammonds. We had chosen the chestnut oak veneer finsih and the salesman had assured us that although this was expensive (full price on completion (£7, 500) it was of a quality far superior to the laminate finishes which were half the...

Hammonds Furniture Ltd / awful company


In late 2000 we spent almost £20000 having Hammonds refit all four of our bedrooms. The saga of getting them right lasted almost a year. Since then we have gone back to them due to various problems, peeling handles, discolouring of veneers in the main bedroom, etc. Imagine our horror...