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The Brick review: Extended warranty - 90 days store credit claim.

C
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6:56 pm UTC
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Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

This is chris newman and I am full deaf.

I want to let you know that I am not happy with the brick's response and service.

I bought fridge for $595 it come with 1 year mafuctaer warranty. The brick salesperson offer me (that person is try fishing me and my wife to buy extended warranty for 4 years) and that saleperson is scammed me to buy your warranty extended for 4 years.

He told me $129.99 for 4 years extended warranty. If 1 year and 4 extended year (5 year) expired. So we can claim anything we want in store for store credit at $129.99

Look at caps (I want show you clear) saleperson said $129.99 (mentioned 3 times) because he try to fish hook like fool us to buy it. So we did bought $129.99 then warranty ended. We go back to store to buy stuff for $129.99 store credit.

However. We did not know about $400 minimum purchase to claim $129.99 store credit.

I said salesperson never mention about $400 5 years go.

I want you or brick or the salesperson to pay the different of $400.

Because we was not told about $400.

Look — > if we know about $400 minimum purchase with store credit... We will walk away and will not buy $129.99.

Let me say loud again - we will not not not not not buy $129.99 warranty and walk away.

Why we are punished for $400. They never told me.

We wasted $129.99. We are scammed.

Remember I sad - if we know $400 mentioned in writing - we will walk away. Right.. Mean I will not - I repeat "not" buy $129.99 4-year extended warranty. - that main point!

We will leave and walk away will not buy it.

I want u see what I said in caps.

Thank you

Chris newman

I am from windsor ontario, canada.

The brick store is in windsor, on (in

Desired outcome: I am ask Brick to pay the difference between me and Brick and Store Credit and $400.$400 - $198 = $202 - Brick Pay... I will pay $68.01 (Coffee table is $198 - store Credit $129.99 = $68.01) because $400 was NO Mentioned in Writing.

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Resolved

The Brick General Manager reviewed my case and agree to my case. You can see his quote (I copied and paste to here) Richard Middleton Sun, Sep 10, 2:20 PM (3 days ago) to me Good day, We have decided to refund your warranty. To your point, if you had known of the $400 minimum purchase you would not have purchased the warranty in the first place. So, we are going to refund the warranty as if you never purchased it. Because it was so long ago, the only way of refunding is to send you a cheque. Can you please verify your home mailing address. The total will be $146.89 (129.99 plus tax). You can expect the cheque within 3-6 weeks of verifying the address with us. Often it may be quicker, but I cannot promise by a certain time. Thank you, Richard Middleton | General Sales Manager The Brick – Windsor

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