The Brick review: Dishwasher, washer and dryer

I decided to purchase all appliances from the brick when brick said they will price match the competitors price. Since it was same price, I decided to go with thebrick store as I thought they have a better customer service and good reputation. I certainly repent that.

Here is my ordeal

1> I was promised washer, dryer installation with the purchase : delivery guys came and put the appliances. They didn't care to put the carpet runner so house become very dirty. Then guys went for washer-dryer installation. After few minutes, guy calls me and says, exhaust vent is small and drain is not opened. I called the building contractor and he said he will open the drain but brick guy said, he can't install as exhaust vent won't allow clamp to be installed as it's too small, they also said, your laundry room is very small (I had stacked laundry set bought). I didn't say anything thinking he may be right. I complained to builder, and builder told that we have exact same laundry room for 100s of homes and nobody has complained so far about small laundry room. I got a local handy man and he charged 200$ and installed washer/dryer without any extension. I complained to store, and one guy calls and says, our guy couldn't fit in and hence installation was not don. I complained that local handyman could so you should have been able to but no response, I sent at least 5 reminders and no response whatsoever.

2> microwave : delivery guy came after few days, I asked if I can open, he said, you can open later on and complaint to sales if there is issue. In the evening, I opened, glass pieces shattered, thankfully, I didn't get hurt.

I complained and they said they will order replacement piece. It has been 2 weeks since and no update when it will be replaced, no follow up from their side as well.

3> dishwasher protector is not there, direct rubber part of dishwasher.

They don't care to even respond to my emails.

Worst decision of my life to buy and trust brick.

Never will buy again from them

They don't care though as they seem to think that I bought all appliances and will not buy for next few years

I decided not to buy furniture from them