The Brick review: defective furniture repair hasn’t been fixed

I have never been so disappointed with a company in my life. We chose to spend Thousands of dollars at the brick in fort st John, bc. My chairs are breaking, the color on one of my chairs is coming off. I called in a claim on October 16, 2018 ID3756530. I was told I would get a call back. 11/26/18 I called and no one called back. 10/23/18 no call back, 10/30/18 finally was told it was in progress. November 15, 2018 Derek from new creations came and looked at the furniture. He said they would need to replace the under carriages on both recliners and the leather on one chair as well. They said the parts were on order by the brick. I have called asking to speak to the manager at the fort St. John, bc and a woman said she wouldn't be in until noon (I forget her name). I called the next day asking for the manager and the [censored]en woman who said the manger wasn't in answer as the manager. Now I am being lied too. This is disgusting. I called again on March 26/2019 to see what was going on. No one called back. Today it is April 5, 2019 and I have yet to hear anything about the repairs etc. You can't tell me it take six months to order parts and have someone fix our issues. I find this hard to believe that this is how you want the company to be run or deal with clients. There has been absolutely no communication with me.

I would like this to be fixed or my money back in full. When we purchased this furniture we also bought our stove, fridge, bedroom suite as well.

I expect a reply ASAP. [protected]

Colleen Smith

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