The Brick review: damage during delivery and no resolution

The brick after sales service is below standarad compare to other furniture outlet. I have two issue.

First one happen in July 2018. I spent close to 13K on furniture. The delivery team damage the door and left mess all over. Since July 2018 I am following up. After six month I get a call (after few more escalation) to resolve the issue.

The second one happen this month. I started by sending an email, attaching the image and the delivery note. I waited 3 days, no one call. Then I called the store. They claimed that the email server is down and they will call me back. It has been a week since the hone conversation. I guess I will have to wait another 6 months before they look into it. Attached is the proof for both.

I would not recommend anyone to deal with THE BRICK.

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