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CB Furniture Stores The Brick Complaints #62-81
The Brick

The Brick review: Bedframe has termites

M
Author of the review
4:47 pm UTC
Verified customer The reviewer confirmed their account using Facebook. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
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The company left an official comment on this complaint.

We have gone to the store where we purchased it from at 192 Chain Lake Drive in Halifax, NS and they refused to do anything about it. Disgusting that they are turning us away. I have reported them to NS Consumer Protection and will continue to let people know through social media the terrible service we have received and are now out over $700. which is terrible. How can a company your size do this to senior citizens. Who wants a bed with termites. We will let all our followers know not to buy furniture from The Brick , disgusting.

Desired outcome: Replace the bedframe

The Brick response
Aug 22, 2023 6:10 pm UTC
The Brick customer support contacts
Phone numbers

+1 (780) 930-6000

Address

16930-114 Avenue, Edmonton, BC, T5M3S2, CA

Website

www.thebrick.com

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Thank you for bringing this concern to our attention as we take these matters very seriously within our organization. We can reassure you that all of our locations, including our Distribution Centers undergo regular and detailed inspections through a well trusted company, Rentokil. We sincerely apologize for the overall experience and inconvenience caused. Please email reviews@thebrick.com and provide your Support Ticket #263691. We need to gather more information so we can investigate this matter. Looking forward to connecting. Thank you.
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This complaint has been resolved automatically due to user's inactivity.

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consumer protection halifax ns purchased received refused reported service social media store
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  1. The Brick Contacts

  2. The Brick phone numbers
    +1 (780) 930-6000
    Click up if you have successfully reached The Brick by calling +1 (780) 930-6000 phone number 2 2 users reported that they have successfully reached The Brick by calling +1 (780) 930-6000 phone number Click down if you have unsuccessfully reached The Brick by calling +1 (780) 930-6000 phone number 1 1 users reported that they have UNsuccessfully reached The Brick by calling +1 (780) 930-6000 phone number
    33%
    Confidence score
    Corporate Office
  3. The Brick emails
  4. The Brick address
    16930-114 Avenue, Edmonton, British Columbia, T5M3S2, Canada
  5. The Brick social media
  6. Olivia
    Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jul 25, 2026
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The Brick Category
The Brick is ranked 192 among 291 companies in the Furniture Stores category
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