The Brick review: bed set price guarantee

I purchased a bed set on March 2nd and had it picked up on March 3rd. Based on the receipt give we were under the impression that the sleep set is what our bed would fall under, which has a 90 day return policy. There was no clear definition of a sleep set., but it also states 30 days for the appliances and for sure we knew our bed isn't an appliance so went to the location on April 5th thinking we have a lot of time.

Spoke to a sales manager that did not even attempt to help, but just brushed my husband and I off to send an email to customer service.

I want to know if we can speak to someone in head office instead of being directed to a general email.

In no way do I see "commitment is to you... our customer" in the way we were treated at store level. Also tried calling customer service and was told the manager was on the phone. When we said we would wait, they put us on hold (which we didn't mind) but hung up on us after having us wait for more than 15 mins.

How can we get in touch with someone from head office.

View 0 more photos