The Brick review: 7 months to wait for 2 chairs 59

We purchased a new fridge on Oct. 28th, sales rep told us it would be delivered in 1.5 weeks too 2 weeks most. We paid in full and now end of November and customer service saying it will be hopefully delivered by the middle of January.Not to mention I have left numerous messages wondering the ETA and not 1 person has returned a call. Unprofessonal

Went to a store in Vancouver 2999 grandview hwy, to buy a mattress, and i got the worst customers service I had so far in my life, I was in the store for approximately 20 minutes no one talked to Me, and when I asked one guy works there his name Roy, he told me I'm busy with inappropriate body language, I wonder if he likes Job his job or no

Hi I did a claim of my love seat back cushion which has seam broken .I got the event number from them which is 3570473.it was done 3 months back.my purchased order is 022684EPDZS.STILL I AM WAITING. I have paid good amount on my warranties. I am telling you brick service is very very bad. I wont go to brick again. Please acknowledge soon.

I couldn't but notice that the hiring practices at the brick do not appear to be ethnicly diverse whatsoever. I'm not sure what the hiring practice is at the brick in that regard...couldn't help but wonder if it was slightly racist or not. This was at the south edmonton common location.

Hello

I bought the sofas from the brick surrey

And these are getting cracks in few months

I am sending you all pics of cracks and the copy of purchase invoice

I bought the extended warranty as well

Please replace my sofas as soon as possible

Waiting for your positive response

TEJDEEP SINGLA
[protected]

They delivered the wrong mattress, and I have called the store repeatedly but no one answers. I am left with no option but to contest the charge with the credit card company.

Drivers were too lazy to carry appliances 10 meters to the house and now I have to live without appliances for another week and a half . I have a 1 year old child to feed and provide for, and I cannot do that without appliances. Me and my husband lost a day of wages waiting for appliances to arrive . And need to lose another day of wages next week

I was told by the Brick salesman that I will get my warranty back after it expires unused.
Now no one is listening after 5 years and not giving any credit for what was promised on a dishwasher warranty.
Their unfair means of selling will give them trouble someday.

My dresser came scratched and the back board is broken. Also the drawers do not fit in or line up with the tracks! Will never shop at the brick again! I called and the lady was very rude to me and told me I had only 48hrs to call back if there was something wrong. No one told me that when I bought it !

Bought a chair as a gift. Tried to return it 4 days later, still in the box and was told no returns.
Don't buy from the Brick, they sell junk and treat customers with no respect. Typical scam shopping. You'll be very disappointed.

I will never and ever go to the brick again because some many complains existing. Everyone should be aware of how bad they treat their customers. I believe sooner or later they will close by their bad attitute of the way they treat their customer.

My wife and i purchased a dishwasher from the brick in Moose Jaw Sk. in Jan. of this year on the 3 month payment option.The account was paid on time.Now THe Brick is telling us that it was never paid for and they are charging interest ..We have had some very interesting phone calls with their very poor customer service to no avail.
The people at HSBC sre very good but their hands are tied until the brick credits our account, so interest keeps piling up.
I hope all who complained about the brick are like and will never enter one of their stores again

Regional Vice President, East
6765 Kennedy Rd.
L5T 2R6
Fax: [protected]

My name is Zaheer Ahmed,
I gave a laptop for repair, it was on warranty. On the 20th of April, 2009. The Brick store is located on highway 401 Weston Road. There is a Ms.Kelly that i have spoken to twice, I even visited the store my self but they said that someone had already retreived my laptop. I will send the copy of the work order, now find out where my laptop is. I'm very enraged, and i want my laptop back. I sent you an e-mail and you didn't respond. Should i take this to court? And I'm very very happy with the service iv gotten... i havent had a response from you guys for a year now.

check out 'natuzzi price fixing' on google

You should all know that its been reported today that;
'Cary Benson has resigned as president of Natuzzi Americas, a spokeswoman for the Italy-based upholstery manufacturer confirmed. The company has not announced a replacement. Officials could not immediately be reached for comment.'

http://www.furnituretoday.com/article/395177Cary_Benson_resigns_as_president_of_Natuzzi_Americas.php

How convenient not having ANY Officials available for comment. Couldn't possibly be because Natuzzi have been reported to the SEc, and the US Dept of Justice and the UK's Office of Fair Trading, facing potential fines which could total up to $200m, and extradition and imprisonment for Italian directors? Resigning does not escape from a jail sentence or at least it shouldn't!

The Brick is the biggest piece of crap company around. The prices are from average to high, the quality is clearly poor and their so called customer service or employees are 100% useless. They are all commisioned based and get bonuses for extended warranties sold, and we all know how good their warranty is. My question to you. is how does a company like this still exist? I've bought a simple china cabinet and when we opened the box not only were we missing pieces but some of the wood or so called wood more like painted particle board was damaged. Go back to the Brick they give me a # to contact the manufacturer and have them send me the part. I just went to Leon's found one already built in the liquidation section and bought one made of solid wood that was worth $1199 for only $249 and I just through out the other on in the garbage. Clearly I didn't learn my lesson because a few years later they were having a boxing day sale and I decided to buy some appliances from them. I bought the top of line stainless steel Fridge, dual oven/stove and a dishwasher along with one of those fancy washer and dryers. However we weren't moving into our house until Feb 1. Thank god this time I applied and use a brick credit card. After the purchase things started to change I kept getting calls saying I have to take the appliances the latest by the second week in January. I tried to explain that I don't own the house until Feb 1 and did not want to deliver them into storage to repay delivery fees and not know if anything works. They didn't care and kept putting pressure and finally the smartest thing I did was cancel the fridge and washer and dryer the stove and the dishwasher apparently was no problem to wait. Bought the other stuff at Future Shop actually got the same stuff and ended up saving a bit too and they had no problem delivering whenever I want, also when they delivered no problems came on time on the right day and never had a problem. Now we wait for the brick, however somehow these dummies deliver to the wrong address not once but twice and I have to take two days off work since they would not specify a time for delivery just between 8am - 3 pm. Finally the stuff arrives, the stove looks like it was knocked around in the truck a bit and has lots of scratches but atleast it works great. But when you spend over $2000 just on a stove you sorta want it perfect. The dishwasher what a complete disaster looks like they stacked the oven on top of the dishwasher and the whole top of the unit is pushed down into the dish compartment and clearly doesn't work. Go to the brick show pictures of the damage they offer $150 off the stove wow a whole 7% discount usually everywhere the minimum is 10-20% considering how much damage but I don't argue since I need them to fix the dishwasher. They send another truck with another dishwasher and I have to pay a plumber that just installed the borken machine to remove it and install the new one. The new one they send seems to work but the controls are broken and the display too so you don't know what setting the washer will do. They send a repair man who identifies the problem and takes parts from the other defective machine that is sitting there waiting to be picked up by the brick. He gets the display to work and leaves. However I find it very odd that to wash my dishes it takes a minimum of 2 hours even though there are instant cycles and quick wash features. That's not the worst part, the machine even after two hours has trouble dissolving the soap and leaves the dishes dirty. After 6 visits from the brick and still no dishwasher that works I get a call informing me that the unit has been recalled and that they will exchange it with me for a new one, great more days off work. However when I get there, sure they are willing to trade but to downgrade me as well. I bought a $1699 dishwasher for $1199 on boxing day and they will only allow me to trade it towards the lower end models that retail from $999 to $1199 but that model sold at boxing day for $799. I agree to take the downgrade but refuse to pay any more plumber costs since I was already out $300 for all those installs and removals. The brick also promised me a $300 credit for the 8 visits I had to take off work and the $300 I spend with the plumber. However the last two times the brick came by they refused to remove the old dishwasher and insisted that I pay again a plumber to come remove then pay him again to come back and install the new one a minimum of $200 for two seperate visits I said if you left the new machine I will pay the $100 fee to remove and install the new one the same time. They refused and over 15 months later I am still washing all my dishes by hand. The only thing that gave me leverage is that I refuse to pay for the dishwasher and have sent them a registered letter with my complaints still with no response just some collection agency trying to fish for $$$ until I sent them a registered letter saying I will sue them for slander should they try and affect my credit rating over such non-sense and not only would I take them to small claims court which costs people less then $20 and companies a minimum of $150 plus companies need a lawyer present. Everyone knows any lawyer that sees the abuse THE BRICK puts it's clients through, that THE BRICK has no case and no judge with render in their favor. I'm still waiting to see what happens because I'll make them famous and not in the way they want. Also complain the better business bureau and consumer protection enough complaints they shut down the company

Do you people realize the Brick doesn't manufacture anything themselves? Do you think they have a shop in every basement where they are holding your furniture hostage? NO
Maybe you should call the manufacturing company in China and yell at them because the underpaid children labourers arent making your furniture fast enough while they are losing fingers.

Ps. Do you really think anyone cares that your green chairs dont go with the decor?

I to just wanted to say that I purchased a 3 peice Blue Chanielle sofa set form the Brick in Saskatoon on April 20/08. It is now August 13/08 and I still don't have any of my furniture yet. How long does it take, this is crazy it shouldn't take that long. Now they called me to say that it might be in maybe early Sept 5mnths later. I purchased a leather set 3yrs ago from Konto I only had to waite 1mnth. I have no furniture in my living room for 4mnths and they don't care. I thought they were a good company but I will never buy anything from them again and I to will pass the word along to family and friends. I have a family owned business here in Saskatoon and would never treat my customers that way, i'm very disappointed in their lack of customer service never again. I was thinking of Leon's or Furniture World for my purchase
does anyone know if their good companies to buy stuff.

Please any consumers that have a problem please look up Ontario Government Ministry of consumer and corporate affairs!

ATT; eastrvp my name is Meera I've purchase a complete bedroom set that cost well over $5000.00 at the Mississauga &Dundas store my sales represented was Shahida .SHE WAS OK until I started having problems the Ihad to deal with managers which by the way is so many but not one has step up to the plate to resolve my problem my furniture was to be delivered on the 5th June, am then turned into pm 4-7 then 5-9 which arrived at 8.40pm then the guys could not set the furniture because the hardware was missing then they came on the 6th june put the furniture up Sunday slept on the bed when I got out of the bed the side rail fell out .Because they didn't put the right amount of hardware it was also improperly done .I've been calling for help since Saturday all I keep getting is the run around. I'M VERY DISSAPOINTED IN LACK OF CUSTOMER SERVICE AND ALSO TO WARN PEOPLE OF THE DISTRESS THE BRICK CAN CAUSE.I will never shop at the brick again .I've brought furniture from Leon's &from Arrow Furniture and was very happy and 100% satisfied please be warn because of this furniture from the Brick I haven't slept in four days ITS 9th June still not put together.