The complaint has been investigated and
resolved to the customer's satisfactionResolved The Bay — floor sales associates to store's manager
resolved to the customer's satisfaction
Went to The Bay - Yorkdale Mall for a pair of Dockers casual pants
Against the Dockers wall - was 3 columns & 4 rows of dockers pants. in the middle row 1st top column. there was a 30% off Dockers Fashion sign, with a small wording "excluding items ending in 99 cents"
However, the entire wall was having Dockers pants with 99 cents ending -- the ENTIRE WALL, with none other items, yet there was a 30% off sign which was placed high above. I was farsighted and petite so of course I could not see the exclusion
Sale lady did not ring up the sale. I showed the sign to her. She said "but the sign says excluding 99 cent ending"
I told her that, then why would you put a sale sign where the non-sale items are. I understand if there is a mixture of both sale and non-sale items on the wall. but there was absolutely only the 99cents dockers pants. I asked her to honour it, she refused and called for another associate. Same thing. Second associate told me that I should have read other signs around the area more clearly for exclusion.
I am a customer, I see a sale sign, I go for it. I do not go to The Bay to read every single sign they have on display before purchasing. So i asked for a stores manager. She came. And she told me the same thing. She said "the sign clearly said excluding 99cents items"
My main point was... then why would the sale sign be in the middle of those 99cents ending pants!!!
If those pants are not on sale! Then I do not, other customers, do not need to see the sign! Put the sign where the sale items are!
She said "the sign is there to alert of customers about the sale. Did you ask an associate?"
I did ask for help with the sizing, first associate was nice and went to the stock room to check if there is another one, another 2 associates refused to help by saying whatever out is out.
I, as a customer, do not need to ask associate to clarify to me every single sale sign.
The brainless store manager then walked around the Dockers area and said "Dockers Fashions" does not apply to pants, only shirts" Are you offing kidding me? Fashion means clothes. pants aren't fashion??
I have been working in retail for 6 years and i have never seen such thing. If sales are misplaced, it must be honoured to the customers because it is the store's fault for deceiving.
This went on for a good 20 minutes. The brainless store manager still did not get my point. I had to tell her that I worked at The Bay for a few months, and now I am working at Sears. She was trying to ask me questions, as if she was going to find out about me. But of course I lied
She then said "okay, I will give you the discount, just because you work at Sears." She did not accept her fault and lack of customer serive or basic knowledge of how to properly merchandise products. I am just a mere floor sales associate and this is a number one rule to keep customers happy
I did not argue for a mere 30% off, but I needed to get things straight with The bay - yorkdale staff and their lack of knowledge.
If signs are inappropriately placed, you honour the sale, then remove and correct the sign
I still can't believe that even a store manager for such reputable company like that was not trained such basic knowledge --- and talk about the staff
She attitude was very dissatisfying.
And I don't think I will be shopping at the bay for a long long time.
Also, Dockers pants that were on sale did not have sale signs, yet the ones weren't on sale had a sale sign. Something very interesting. Yet they still did not admit their fault.
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