Canada - V6B0M3
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I feel I am being ripped of by my Telus wireless USB internet stick at $95 per month for only 5 GB data compared to Telus ADSL 100 GB data for half the cost. Telus won't bring ADSL here they said. And 5 GB is Telus largest wireless stick plan. And then after 5 GB you pay about $50 for each 1 GB after the first 5 GB on their largest plan. Telus in my opinion is ripping people off charging so much.
The only other internet available where I am at in this rural area is dialup or satellite, because there are hills surrounding my subdivision. I was told that if I go over my allotted amount on Satellite service that the internet slows right down ... so I didn't want slow service if I go over either. The neighbor can't receive Telus TV due to a hill blocking his signal. I don't want Telus TV now. Just look at the article below I saw in the newspaper that I pasted below.
I think Telus is overcharging so they can make donations and take the credit for the donations so they look good. But in reality they have to be overcharging and taking extra money from people to be able to make such a large donation of $100 for each person that signs up for Telus TV by March 2, 2011. I suppose that Telus must be making donations I don't know about with its wireless internet services too, since I feel I am paying at least double what I should be paying. I would only be paying half of $95 if I was on ADSL and I would be getting 100 GB data instead of 5 GB and I would have an extra USB port and I would have a landline phone I could fax with to boot.
Here is an article I saw in the local newspaper about Telus TV $100 donation for each new subscriber of Telus TV that signs up by March 2, 2011. Notice when this article was published April 14, 2010. That is alot of money that Telus is donating to the Vernon Jubilee Hospital.
Telus Committed to communication growth in Vernon area
April 14, 2010 - Vernon Morning Star - page B18
Advanced wireline and wireless broadband services are being enhanced in Vernon thanks to Telus' $8.5 million investment in this community for 2010.
"This year, as part of our $650 million investment across British Columbia, we are focusing $8.5 million on bringing the benefits of one of the world's most advanced wireless networks, high speed internet and high definition Telus TV to our customers right here in Vernon, " said Michael Lloyd, Telus field support manager for Vernon.
Specifically, health care, environment and First Nations initiatives are benefitting from Telus' investment in B.C. Improved patient outcomes and more efficient care result when communications are made easier says Darren Enwistle, Telus president and chief executive officer.
Further, electronic document transfer decreases dependence on natural resources.
"We are also helping our clients reduce their impact on the environment by providing the latest telecommuting, conferencing and data management solutions enabling the movement of ideas and information instead of people, vehicles and paper." said Entwistle. "Advanced broadband services are also enabling new education and commerce opportunities for dozens of Aboriginal communities in British Columbia, " he said.
This year Telus will also continue to expand its wireless broadband network in Vernon, building on the November 2009 launch of the fastest and biggest wireless network in British Columbia and Canada.
"Since 2000, Telus our 33 team members and many retirees in Vernon have contributed $650, 000 to charitable and community organization in Vernon, " said Lloyd.
Telus is donating $100 for every new Telus TV client in Vernon who signs up before March 2, 2011 to the Building a Tower of Care Campaign in support of the Vernon Jubilee Hospital.
Tower of care campaign co-chair Joanne Kineshanko appreciates Telus' continued support. "Our success is dependant on the generosity of philanthropic companies like Telus. I would like to extend a big thank you to the Telus team for their caring support." she said.
"Through our campaign over 120, 000 residents in the North Okanagan and Columbia-Shuswap will benefit from improvement to Vernon Jubilee Hospital."
I called Telus to discuss a problem with my bill, not to mention how i called to suspend my service a month...
After going to a Mall in scarborough toronto, I came back to ottawa and started noticing that telus wa...
My name is Travis Krisher and I am submitting a complaint about how Telus mobility has damaged my credit...
I have only been a telus customer for one year, I started having issues day 2! I had Rogers service for 7 years and only switched to Telus with the enticing offer of super fast 3G service and extended coverage area (I live by water). So day 2 of having my first phone a blackberry pearl, I try to open my browser and get the message "Your browser sucks, I think its time to upgrade", so I am confused what this means and I call telus... When I explained what was on my screen the support agent right out said "your lying, it would never say that"... I could believe he called me a liar... after we corrected that issue (the girl in the store didnt sign me up for the blackberry plan when I got my BLACKBERRY) I started to enjoy my phone.. for 20 days!!! I started to notice that my email and text msgs where not being sent and received and in some cases my emails would take 12 hours to send which I cant have for work reasons. So I called telus and after over 15 hours spent talking to them I was issued phone #2 which was another pearl... so I get the new pearl and think to myself "Yeahhhh I finally get to enjoy this super great service I was told about"... NAHHHHHHH that didnt happen... when I started having the same issues with this phone plus I noticed that my calls drop constantly no matter where I am I called telus for about the 25th time in the last 4 months I have had the service... they made the suggestion that I upgrade my phone to the curve 8330 because I can take full advantage of the 3G network they bragged about, so I did (BTW the curve isnt on the 3G network, something they forgot to mention) so with my new curve I am starting to think things are looking up but that lasted less then 3 days when the same issues started to occur... after many angry calls and multiple credits I gave up for a month and a half dealing with the fact that I still have over 2 years on my contract that would cost me hundreds to cancel... so around comes the Olympics and telus advertises their telus mobile tv so you can have to convenience of watching the Olympics anywhere... I fell again and subscribed!!! WOW.. so this program does not work EVER!!! I have called and gotten now a 4th replacement and I have tried to explain MANY times that Im not having a handset issue it is defiantly a network issue!! I work in a call center and we have telus and blackberry in my building and I have spoken with friends that work in both and we all agree but when I call I get every story in the book.. I even had a agent say "I dont want to deal with this" and hang up on me and when I called right back got the same guy that told me he just hung up on me then put me on hold for 25 min hoping I would hang up when I didn't he transferred me to customer care who insisted I talk to tech support even after I told her I just did and what happened.. she didnt sound like she cared at all... I am now about to call again tomorrow morning since the escalations dept was closed today... (apparently telus doesnt have "supervisors" in tech support I have been told this MANY times on the phone, until I mention where I work and name some supervisors then its right to escalations!!) I hope I get a solution!!! I cant afford to buy out a 2 year contract... Im not asking a lot.. just live up to some sort of standards when it comes to customer service.. I just want to be treated like a human... I hold customer service at the highest of needs in a service based business and I am shocked that Telus manages to treat people this way and we have to take it... its called empathy telus USE IT!!
Before travelling to Spain, I recently visited a telus store to confirm that my BB Curve would work during my trip. The sales person told me it would NOT work and that I could upgrade to a BB which would operate in Europe. So I did upgrade - to a Bold - after the salesman confirmed that i could return to my current contract and Curve if I wasn't satisfied within 14 days.
The Bold did NOT work during my visit to Spain. The best phone service I received was SOS and I had absolutely NO data service - even after confirming I had the correct SIM card - AND after spending 3 hours with the telus help desk during my trip. To add much insult to injury, a colleague I was travelling with had almost flawless service (both phone & data) from an I Phone with Rogers service.
I returned from my trip and immediately attempted to return the Bold (after 11 days) and return to my previous plan as a result of the non-performance of the BB. They told me I could only exchange the BB and that I was stuck with a new contract. After spending another 2.5 hrs escalating my request (including their Loyalty & Retention department), they denied my request to return the phone stating that the BB performed OK in Ontario and that they do not guarantee any results in Europe. To be clear, the salesperson at the London Masonville Store (Scott Gordon) who sold me the Bold lied to me about the return policy. None of the people I spoke with would accept any responsibility for the performance of the phone or the false claims made by their sales man.
I am now stuck with a very expensive BB which will not perform in an area I need to do business in. I am absolutely disgusted with telus. A customer is not someone you dictate service to.
Not happy with Telus Mobility. Not a happy customer! Be aware of Telus Mobilty. telus Mobilty is unfair to...
Not happy with Telus Mobility. Not a happy customer! Be aware of Telus Mobilty. Telus Mobilty is unfair to their customers, read below!
This is the second time (first time happened in Calgary about 9 years ago)Telus Mobility has had very unorganized customer service & now they are not honouring what they said they would do for me 1 year prior. No good Telus Mobility!
Basically, Telus Mobility said they would waive any fees related to my account because I called in to cancel one year ago...they said "oh please don't cancel, just keep the phone active". I said okay but I don't want to pay anything, they said okay we will waive all fees.
Now here is my story. I have had this account for about 4 1/2 years now. I am not in an contract with them. I completed a 3 year contract. I called in to cancel the account about 1 year ago (according to their records) I said just cancel the account please. The said they would waive the fee to keep me as a client.
So I get a call today, 1 year later. Telus is telling me that the account is in suspension. I said so, I wanted to cancel it. Telus said I owe $123. I said why, Telus said, because of the $1/month & $7.95 system access fee. Just Now! Wow!... To make things worse, I have spoken to 6 people from Telus (no exageration) because they need to first take it off vacation disconnect, then another person directs me to the wrong department, then I have to go to the cancellation department. Then I have to go to client care. Then I get disconnected, that's right I just got disconnected. I'm not making this stuff up folks. Telus is unorganized.
Here is why I think this is wrong. I am not in a contract. Telus has a record that I tried to cancel the account 1 year ago. I have not even used the account since that phone call. Telus is still saying they need me to pay for the account. I have asked twice for a supervisor, Telus said they were going to get one, but another girl came on the line. No Supervisor.
Telus keeps asking, what do you want to do? I said well, you called me today so I'm returning your call. Just fix it! If you need to cancel the phone, then cancel it, but I shouldn't have to pay this unfair amount.
It would be different if I was in a contract & that I racked up the bill due to usage, but I haven't. So Telus thinks that I should still have to pay!! What do you think guys?
I will probably still end up paying the fee to avoid any credit issues (Telus making unfair reports to the credit bureaus) However, until today I was going to call them back when I wanted this account. Not now. you know bad news travels faster then good! Telus should really have people in place to fix a few customer services situations. My business does!
I will never do business with Telus again, and I advise for anyone who is thinking about it, to not do business with Telus Mobility. They are very, very unorganized. Their people don't have a way to communicate with each other.
Well, I have said my bit. Please make your own decision, now my time is worth more than $123/hour so I will likely just pay the money & have a lesson learned! Respect your time!
Very unhappy with Telus Mobility! Telus Mobility sucks! Telus Mobility is wrong! telus Mobility has company problems! telus Mobility has customer relation issues. Don`t do business with Telus Mobility! Becareful Telus Mobilty! Telus Mobility wrongful to customer!
I switched to Prepaid from a monthly plan with Telus. They told me I had to buy the 'prepaid kit' and could not keep my old number. After it was too late I found out they flat out lied to me in order to get commission. I could have kept my old number, but if they just do a transfer, they don't get commission, whereas if they do a new connection they do get commission. The knowledgeable woman I talked to on the Telus hotline told me this (it's called a DiRe - Disconnect/Reconnect). I think it's a sign of poor integrity when a company gives customers misinformation to benefit themselves at the expense of their own customers. Otherwise I have been happy with Telus but want to get the word out so it doesn't happen to another unsuspecting customer!
The reality of the telecommunications game is that it is entirely stacked in favour of the corporation. The...
my wife after being signed up with a telus phone for three years heard of the telus laptop giveaway so she...
I over paid my phone bill. Telus would not return my money, or allow me to speak with a person authorized to repair my situation. When I attended their office for the purpose of getting a refund, I was arrested at the request of Telus, taken away by the Burnaby RCMP (police), handcuffed, finger-printed, photographed, and charged with uttering threats. Later I was accused of threatening to take hostiges, although that seems to have subsided. Read my story as attached.
If you wish to read the story, then email; [protected]@moremarine.com
Telus sent this company debt to a collection agnecy under a personal name, which happened to be mine.
I'm unsure how they got my SIN number, perhaps from my other accounts, which I am going to be canceling soon, but they also attached a bogus birthday, which further complicates the whole situation.
As a Telus customer for almost 6months, I am very unhappy to say that my phone has consistently been giving me a lot of problems with reception, display problems, freez up and sometimes I don't even receive calls or messages. When I called Telus on Tuesday november 24 2009 for the 2nd time, I was put of hold for 20 min until I finally hung up. Later that day I called again and talked to another representative. I told her the problem that I was haveing. The rep told me if i dont like the service pay $600 penalty and cancel the service..
This cellular phone is under warranty and I am regretting having a Telus phone, I would like someone to review this complaint. As a paying client, I feel as if my concerns are not taken seriously, please get back to me with respect to this urgent matter. If I did not need the use of a cellular phone, I would not have purchased one, I am a very unhappy customer.
I have a contract with Telus for a Business one line with ADSL at a monthly charge of $119.90. Since day one they have been charging $200 per month, I have spent 12 hours on the phone getting cut of, told I would called back, switched to another operator who could not help and have three operators who agree that I am being overcharged. I have written to their legal dept., their corporate head office and ignored. I have now been told, well, the contract is for $119.90 but we are charging you more and we will not change it. If I terminate the contract they threaten me with witholding my number and still will bill me every month. This has to be the worst organization in the world.
I want to purchase a new I phone and keep my old phone but asigne my old phone number to my new phone. They say they cant do this. I think they can but it takes to much time to do it and they dont want to. I am very disapointed and I am going to switch to a new servise provider. They are loosing out on my money and I think this is very poor busines desision.
I have been a long time loyal customer of Telus (land line, mobility, internet, and business).
After a recent move my daughter and I went from little or no cell phone coverage in our home to none at all. Other members of my family and friends receive service in my home through other carriers. As a cell phone is an integral part of my business, I contacted Telus to find out what the problem might be. Their solutions were to buy a power booster, (but there was no guarantee it was going to work), call forward my cellular to a land line (no guarantee that would work), and have my daughter communicate with her friends on our computer rather than texting on her cell. (Isn't a phone for making calls and texting??)
When I rejected these solutions and suggested I would like to terminate my contract I was informed there was nothing they could do for me and it would cost me $800 to terminate.
I talked to three different customer service representatives and a supervisor and they were unwilling to compromise in any way. When I expressed my disappointment and asked if they would like to lose all my other business, they didn't seem to care. One customer service representative in particular was very rude.
I am an ex-Telecom executive who is extremely disappointed in the treatment of loyal customers and what Telus customer service has evolved to. They are not incented to retain clients but to bring back customers to the fold after they have left. Unfortunately, the level of customer service is so bad customers do not soon forget how they are treated.
I will be moving my mobility account to Rogers as soon as possible and will also be moving all other business and personal services to another carrier. My wife has been a client of Rogers for several years and has been extremely pleased.
I could never recommend Telus to any of my colleagues or friends.
Under telus mobilty pay & talk (So the promises go) I pay for services up front... Messaging 2500 gives 2500 outgoing texts at a rate of $10.95 / 30 days... After topping up the account with $25 dollars the phone no longer was texting after 2 days. I checked the account and it was depleted!?! Not a single second of airtime had been used; no, apparently telus decided it would charge whatever it felt like for each outgoing text, contrary to the messaging 2500 service I originally agreed to! Now they want me to link my account to a credit card!... Yeah, right how am I supposed to trust telus mobility with my credit card, i'd be bankrupt by the end of the month! Telus mobility pay & talk = scam!
Telus charged me recursively for service I did not use ("My email"), pretexting I did not cancelled my subscription to that service. If I do accept a part of the responsibility due to the fact that in the first time I did subscribe to that service, I would have like to be able to unsubscribe from the service without resorting to call the technical support as there was no "cancel my subscription" option available on the phone or on the "myTelus" website. It does not seem fair practice to charge for services you do not use if you don't have the possibility to cancel subscription for such services. Without a cancellation option, I believe it is normal for a customer to assume he will not be charged for a service that does not show up in the account details as an added service or function (the charging only appears in the "Data transmission" summary under an obscure "Java download" name.
I also was very disappointed with the customer service phoneline as their vocal menu never offers the possibility to talk to a representative, letting you browse back and forth through the menus until you blindingly dial '0'. I am still angry at the low quality service I have been through today.