TELUS

When I spoke to a Telus supervisor about a fraudulent case against me, whereas the culprit had placed a "moving request to Telus", I explained this WAS NOT me, and they shouldnt wait for another month to act and cancel all services immediately as it is all fraudulent, and after several minutes of explanation the supervisor decided to waive the charges that were against my name for an address somewhere in Edmonton.
I have just been called by a collections company (MET Credit) seeking retribution for the amount the fraudster incurred using my name!
What the hell, Telus? This is damaging to my credit and needs to be immediately resolved!

Good day
My names jeremy kosowan
This was my first day ever as a telus customer and i am not impressed

My window for getting my Internet and tv set up was 9-11 am
Wen Sept 13 i got 2 phone calls and texts messages to remind me

At 1250 i got the first call form the installer he was gonna be half a hr to get to my place. Was not offer a apology for being 2 hours late even letting me know what was going on
Was just offered a excuse as to what happened and blame on other installers for not picking up my work order
I had taken half a day off work so i had already left for work by the time i got the call
I asked him to have someone form customer service call me to set up a time for Thursday the 14

That phone call never came i myself had to taken almost a hour out of my time at work to try and get my appointment for my products to be installed

Its nice that this installer first had the respect of my time to not phone me and let me know he would be late and then not follow through on setting me up with someone who could get me a new appointment

So when i get ahead of someone at the call center i am told i cant get a new time for someone to come out till Sunday
I protest that my services should be installed Thursday the 14 this was a mistake or a over sight that i get but i shoulndt have to forced to wait 4 more days cause of a issue a employee of ours caused

I spent nearly a hour dealing with two different people at the call center trying to get someone who would have the understanding to make sure I was made whole again
I had been a customer or shaw for 14 years i am someone who is loyal when treat right
My landlord company is paying the bill for this account i am not looking for something for free i just want my services hooked up on thrusday the 14 of sept

I was never once offerd to speak to a supervisor or someone who could make my request happen
I dont belive it is asking to much that my work order be placed as a priority on Thursday the 14
Jeremy kosowan

Hi I was offered a job by one of your employees in upper management in the dt Edmonton building sorting mail .this was a job offered o. A sexual nature this guy promised me a job 25.00 per hr full benifets .I was extatic I got this job offer I phoned my parents to tell them the good news .but this was far from good news the guy became weird and was playing a sick game if he couldn't have sex with me I couldn't get the job. He promised to wipe my telus account Dept so I wouldn't be embarrassed. This leaves a sour taste in my mouth that u could have someone so grimey work for you. I don't know what to do from here.my name Matthew James. Email [protected]@gmail.com

This note is regarding a flood of calls (daily) from [protected]. We talked to a representative from Telus payment services on this line and she has assured us that we do not have an outstanding account balance. We were advised that the calls relate to a mobile service account. (As a matter of clarification, we do have a Telus mobile number [protected]) that is on a prepaid service - not a monthly billing account). We were told that our home number [protected]) is being auto-dialed by mistake. We were also assured the these calls would stop. The representative we spoke to introduce herself as "Paige". She was certainly very pleasant but unfortunately nothing has changed.
The 2nd call we made was to the mobile phone unit and we spoke to someone else "Erika", who also assured us that we had no outstanding balance and that she would have the calls stopped. She also was very helpful, but the next day the calls continued.

I am sure that someone from technical services can easily solve this issue and keep another customer happy.

My son and I are on a corporate account and when we were out of province he would call his girlfriend and let it ring once and hang up. She would then call back or they would communicate using Skype. I am checking with consumer protection but how can you be charged when the communication is not established meaning he was charged a minute even if the other person did not answer.

Thank you

HI, I have been trying to contact Telus about my mobility account. I called 3 days in a row and waited for 20 minutes or so each time. I wasn't able to get through. I also sent the an email and did not received any answer. I just want you to contact them so that they take this seriously and decrease their time responding to client. If I could reach them I would let them know myself but they are unavailable! Thanks

I am filing this complaint because Telus has placed my bill with a collections agency although I was in process of speaking with telus in regards to incorrect billing for equipment that I did not have. Telus has sent my bill to collections prior to resolving the issue about the bill and prior to the bill's end date.
I have already paid the bill and resolved the issue with telus prior to the end date and the bill was already at collections. TELUS needs to handle their business better. Nobody needs to be sent to collections and have their credit rating at risk due to Telus negligence.

I am filing this complaints against because they too my name Tony Goloman to credit collection for the money I do not owe. I don't owe this money due the following reasons 1. They capped my internet usage without consent . 2 They changed the price of my internet I was paying for internet service from $35 to $71 without my consent agreement.
I will appreciate if this matter is look into without involving CRTC Canada. Thanks. Tony Goloman. Account.[protected]

I am acting on behalf [removed] , [removed]. [removed] and his family (wife and three little kids) moved to [removed] in June 2016 form [removed] . In November 2016 he has been offered a promotional offer from Telus and he agreed to use Telus services (Internet and cable) but canceled it after 1 hour of installation since was not happy with Telus Internet. He called Telus, talked to Arabian speaking agent and been reassured that the service is cancelled . In 6 months he received a bill for around $1 000! he called Telus again and been adviced to mail back a modem. So he did. Now he is paying installment payments of $187 monthly for the service he has never gotten! I would like to mention that since he is new to the country, he does not speak English well and survive on Government Assistance. I am a volunteer at Immigrant Service Society and feel awful for him and his family. Please investigate! [name removed] phone number [removed]

My name is [removed] , please free to contact me [removed]

Thank you.

I was calling to reschedule my move in appointment. It takes me 45mins waiting on the phone which is normal. I don't know how complicated the rescheduling process is but it literally took me 20 mins dealing with the woman (her name is lady? With Indian accent). Then 20 mins later she left a voicemail message on my phone say it's re-rescheduled to a different time which doesn't work to me at all. Now I have to spend another hour dealing with the date stuff about my internet? This is how Telus expecting their client to spend their time?

I filled out a survey for Telus which was promising a $50 dollar reward. Since I need to get minutes on my phone, I thought this would be a fun thing to do. However, after I filled in all the information they wanted, it turned out to be a marketing scam from Premium Content Network. The scam is to try to get your credit card by giving false claim that you won an iphone 7. I'm really mad. I didn't expect Telus to fall so low. The scam asks you to give your credit card information and in very light, very small print (white letters on a pale pink background), it tell you the terms and conditions. The terms were very difficult to understand but what I gleaned from it is that you are ageeing to go into a contract with this Network where they charge you $69.99 every 3 months for some coupons. I don't think they give an iphone at all, but rather put you into a further contest draw for it. It is highly unclear whether you won anything at all. I doubt that they give anything for your time but empty promises and perhaps a virus on your computer. This scam should be stopped and if Telus is actually responsible for it, then SHAME on them. This is disgraceful. The website where the iphone is listed is:
http://sweepstake2-iphone-red.winnintwentyseventeen.com/no-game.html#shipping-form
At the bottom of the iphone page it makes this claim:
"* CONGRATULATIONS! You have won a 2 night vacation and iPhone 7 sweepstake pack. You will be notified by email how to claim your prize. You have also received one FREE entry into our bonus prize drawing (“Sweepstakes”) where you could win one of many other incredible prizes, which may include an iPhone, iPad, PS4, Gift Card (up to five hundred dollars ($500) value), a trip to a selected amazing destination and much more! No purchase or payment is necessary to enter our Sweepstakes. Must be 18+. Void where prohibited. Subject to Sweepstakes Rules."

The thing is that I didn't intend to win any iphone or anything else. I filled out a customer service survey for Telus and they offered a $50 dollar gift. This is outrageous and wrong. Thank you for taking my complaint. I wanted to send you the page address for the survey but it has disappeared from my computer history. What a rotten trick. Really I'm so mad at Telus for this. Thanks for your time.

Myriam Nelson [protected].

On July 10, 2015 signed a contract #[protected] with Telus and I need clarification about the following matters before making decision to continue. Invoice 1115VIN3930 shows cost of iPhone 4S $0.01 ($450) and Samsung Note 4 - $200 ($650) but there is no discount at all in reality because you have to pay both devices in full with deferred payments.

Agreement shows - for iPhone - $450-$450 & Your Price = $0.00* and underneath is a trick - "The reduction of the full price is made up of a Device Balance plus Repayment Balance of $450.00 that is reduced by $18.75 each month and will be $0 at the end of your 24 month commitment period."

What does it mean "Repayment Balance" if you gave me a discount and "My Price" is $0.00?!

Same as for Samsung - we paid $200 (so called discounted price) and at present finishing payment for the remainder of $450.00.

This is called cheating the customer! Don't call it discount! Your Agreement put a financial trap for the customer. Moreover, sales person did provide any explanations about terms of so called "discount". So we paid our devices in full. I never met with such cheating with any of your competitors. This is dishonest from Telus to do this thing.

Instead of honestly saying that there is no discounts but you can have a deferred payments plan, Telus is saying - "Your Price is $0.00 or $450" and then tricky term - "Repayment Balance". You gave me a discount and then taking it back. This is dishonest especially with relation to a majority of financially lay people.

Waiting for your clarifications.

Brgds,

Nikolay Korshunov
[protected]@yahoo.com
cell - [protected]

My mom has been having issues with her home phone for about a year now, several times through out the year she has no phone at all, she can't call out and no one can get ahold of her. She lives in an area where there is also no cell service at all. She has called numerous times to get this fixed and she is still having issues. She lives with a senior who just had surgery not long ago, and her health is not all that great either. If any emergencies were to occur where she needed to call an ambulance she is unable to do so. She pays her bill every month on time, there is no excuse for this! I live 2 hours away, I can't afford the gas money everytime her phone is out.

September 2016
Telus representative came to our house and offered to upgrade our internet from Internet 25 to Internet 50, without any additional charges. Modem will also be upgraded to telus optik.

May 2017
Modem changed sometime in May. We received 1 email in January, stated telus optik is not ready. Since then, no communication from telus about when modem will be upgraded. 6 month of waiting in the dark and just wonder whether telus representative was a fake or genuine.

May invoice, we are charged $80 for internet 50. Our internet 25 is $73 and
totally different than what was offered to us in
September 2016.
Telus manager stated that since it was a verbal agreement by telus representative, telus will not acknowledge at all. Manager has no interest to keep loyal customer nor try to keep us with telus. I mentioned to manager that Shaw offer $49.99 1TB data a month for 2 years. Manager stated telus don't match rates with other companies but willing to cancel my account if I want to. Manager totally not keen to do any business with me.
Customer service in telus has gone from worse to worst. As a telus manager, his representations to me was a really bad image of telus.

After having spoken to a half dozen people over a span of nearly two months, I have yet to receive an explanation of what constitutes the gross amount on which the BC consumer tax is calculated. The last person I spoke to actually said, "there is no problem at our end".
That is lovely, but that is not an answer. I want to know what has been programmed into the billing system, since working the tax back does not provide a logical gross amount on which the tax has been applied.
A real, verifiable formula would be appreciated.

false advertising been with telus for ten years tried to bundle my services and they had no problem give me the service butt when I asked for the promotional tv they say is one time payment they told me I could not get the tv because of my credit there web site dose not say about a credit check at all but they say it dose but I am looking at it right now and it dose not and if they have no problem giving me the services what could my credit have anything to do with my credit

On a Telus booth a sales rep in Telus uniform offered me in written on Telus brochure about a package deal for my home phone, internet and optic tv for $137 + tax for two years with free 49" 4k tv and $100 bill credit. I agreed and disconnected my bell tv. Later Telus said we can't honoured this price or free offer. I've written proof from sales rep and text conversation later with her to confirm.

Account Number [protected]-6
Sylvia & Vince Dixon
4718 MacTaggart Place NW, Edmonton, Alta

We have been a satisfied customer for the past 2 years with our home service. On April 26 called into the call centre to discuss removing our home phone since we have become dedicated mobile users and only telemarketers call on the home phone. To make a long story short, I was convinced by the rep to retain the phone at a lower rate and resign a 2 year optik tv contract with Internet and would receive a new 4 k TV and PVR. I was very pleased with the service and made arrangements for the installation.
On Friday evening I received a call from someone at telus informing me that since I was an Existing customer, we were not entitled to TV and PVR special. I was told the only reason why was this offer is for NEW customers only and existing customers are not entitled.
I would like someone to call me @[protected] and provide me reasons why i should stay with Telus. I dont want to change my service but I do not like to be treated this way. Your competitor is offering a similar service and if I need too, I will change.

I accepted promotion offer with them as my apartment suggested and it has been the most horrible few months of service and issues . First I have accepted the offer on my apartment door and told the two reps that I can only accept if they don't charge early termination fee if I move out of service area because of possibility moving out of country for job acceptance. I was told "Telus not charge early termination fee if the sis the case " but they never send me written confirmation as they promised After accepting free TV gift and not able to get Internet speed they offered.
I have contacted several times for poor Internet connection and they told me I need get upgraded internet service over bundle charges. I told them that I don't need their tv and asked them return their tv and get decent internet connection instead, they refused for returning tv.
After several connection, they upgraded internet modem and I was able to work properly for awhile,
Due to unemployment situation I need to cancel my contract and move out of country, even though I was told that ' Telus not charging early cancelation fee if customer move out of service " I was told that they will charge me cancelation fee $200 because of free Tv gift and I was asked to return the Ta several times they refused the returning the TV gift.
I about of country now, Talus charging me over $500 cancellation fee instead of $200 as they promised after several phone conversation.
I am disputing this unfair charge, misleading info, lies and deception just the make customer pay more . Please proceed and take action for this if not resolved and Telus has to correct my payment based on the agreement before cancellation process.

To whom it may concern
I am contacting you in regards to my business mobility and home accts I have been over charged on my access severly although I have contacted your representative numerous times. I am not satisfied with the outcome I don't not fell justified on the limited ability of their investigation into the problem .I will fill a complaint about the the incompetence of the status of over payments made due to your charges of data and messages your company charged me in error for a long period of time. I am asking to have this matter corrected promptly send all the monies returned to me I am asking for an investigation if my accounts . you have caused me to have a negative returned payment of your authorization of the monthly payment plan of your honor. I feel dishonored and disgraced by your misconduct this has caused me distrust and
anxiety of your company if which I have been a loyal customers for many years.
I expect a prompt and courteous reply
Sincerely
Sharon L. Truchan
[protected]
sharon.[protected]@gmail.com