Canada - V6B0M3
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I'm the owner of Zhong Qiao Hair Salon located at 4889 Clarendon Street crossed by Kingsway in Vancouver(Post Code: V5R 3J3) and I am the hair stylist as well.
In front of my Hair Salon which is my private property, there're two big TELUS Cable Boxes installed which greatly prevents the daylight. There is not efficiency light even I turn the lights on. My eyes are getting much tired when I'm working. Furthermore, it affects my business, especially people from the West and North can't see my hair salon.
(Please see the attached picture)
As you can see from the picture, the width of two pieces of glass windows on the one side of the door is 135 inch, the width of the two TELUS cable boxes is 110 inch. The height of two pieces of glass windows is 96inch, the height of the two TELUS cable boxes is 70 inch.
Wake up Telus
I have been a Telus cusotmer for the last 17 years. My account has always been paid by credit card, so we've never had any late fees. This summer my husband credit card was stolen and this was the card on file to pay Telus. We got a phone call asking for us to call them, so I did, I was going to give them my credit card number to use to pay our bill and to keep on file to use from now onwards. I was not allowed to do this because I didn't have the Telus account number, I was calling from home which is the phone number I was tring to pay off. I was not allowed, they would not take my money because I didn't have the account number. OK, So I'm tring to pay my bill and I'm not allowed, I needed the account number, I didn't have a paper bill to look it up. I ask them to send me another bill in the mail, they said we can't and that was that. And all I wanted to do was pay my bill. Telus sucks! What happened to the customer is always right, all I wanted was to have my bill mailed to my address, the same address that they have on file so I can pay my bill!!!
This is a unanswered email from telus
Attention ontario prepaid customers
If you are having a issue with sending and receiving text and picture message call them and complain it is known to them but they are still selling the broken service to ontario customers
Hello darren or anyone who receives this..
I am writing to you in hopes to get some things changed. First off I have to say you have the worst customer support I have ever seen and being in the customer service field for 20 years I can say that the service level is at about 1 of 10,
I have been buying text250 for my phone since feb 2010 and it hasn't been working we are trying to run a small business and have lost customers due to lack of communication due to the failure of the text message service. I have made many calls and and have been lied to several times by customer support and technical support all giving my different lies to what the problem was. I cannot send a text more then 109 characters and if I try it fails and I have to write the whole message again. So this has me sending multiple texts wasting my time and money. Also when someone sends me one more then 109 characters it comes in as mms and tells me to go to telusmobility.com/snap to retrieve the message with no option to download to my phone forcing me to go to a internet connection and download the message really this is unacceptable. Last week I had workers on a job site sending me pics of a important work related issue the bloody thing again came in as a picture message and had to be downloaded so being on the road at the time I had to go to a internet cafe pay more money for something I already paid for and download the picture and would also like the mention the page was down couldn't login to the telus site for 20 mins.
Reasons ontario wide outage (Why sell service that doesn't work agent replied I don't know), I may have dropped my phone, rolling hot pockets in downtown ottawa, my phone model has issues (Why sell phone that doesn't work)
Resolution wait till its fixed we do not guarantee any of our services so we will not be compensating you for anything. I was told to shut up and be quiet and promised call backs twice and no reply this happened during calls to customer conflict team really they are the most ignorant people I spoke to even the front line agents weren't as rude.
I want to be compensated for this... I cant believe your company treats people like this I have monthly plan with bell and never had problems I went to telus for the pricing biggest mistake of my life I am looking for another phone right now for my daughters birthday was going to go with telus but not now I will buy her rogers phone better plans better service...
My question is why are you selling a service that you know isn't working, I have been told the service doesn't work right in ontario it is a known issue and they are working on it so if it known why sell it ontario people are getting ripped off...
Web designer / owner
I am starting negtive pr campain aganist telus mobility celluer. I am a sells person I meet an agarge 10-15 people a day, so this is an ice breaker to start conversation with people, my slogn is (If you want to kill your health and wallet joine with telus).
My problem started with telus after a year and a half of being royal coustmer paying bills, ond day I called to reduce my bill I allways used to get around $68-$70 a month untill I called coustomer care and we agreed to certinc ghanges, so next bill came to $170 outrages I called, they sorry the girl made a mistake we credit u $36
Then the next bill came to $265 dollers I called they say in called blood notlhing we can do for u. So I told them I want to cancle my services they no problem they didnt evern try to keep me like othe compines do.
I think tell is too rich scaming coustomers so they dont even care if you stay or leave.
The good side for me is their lost is my gaing becuse I am telling this story every day to 15-20 people as a punch start for my sale.
Be smart dont joine or renew your contract with telus
I switched to telus optik tv and internet from shaw cable. Telus told me it would be fiber optic line all the way to the house. As it states on there web page there new fiber optik network. It is not fiber optik all the way to the house. They are doing false advertising and there tech support sucks cause now I have a slower internet than before. I was also promised 25mb for my package well thats false to they only offer that to large buildings. I think telus should be sued for there false advertising. I will tell everyone I now about this
Bought new milestone android phone from telus three year contract, did not have good three G sevice, and I lost phone within first 2 weeks of contract.
I tried to resolve problem with them.
I wanted to cancel my whole contract with them since I was not happy with there service, and I did not want to buy a new phone for 600$.
What they did was chrge me for the three years of cancelation charges, I was ready to pay the cost of the phone, but being charged over 700$ was not fair in my view.
Just letting anyone know that I am having a class action started against TELUS, and if anyone wants to join in please contact this Lawyer:
Domaines de pratique Litige
I phoned telus internet services to switch providers after my three year contract was finished in June, My computer is on its last legs and so I saved up money to get a new computer and wanted to sign on with shaw .I explained my reasons and the representative I spoke to convinced me to go with telus for another three years and for my loyalty I would recieve a new lap top within a month, It is now the end of september and after numerous phone calls and complaints made by me and promises from various telus employees that its on its way I still have not recieved the lap top. This is some of the WORST business practice I have ever seen and I will be closing down any service I have with telus if I have not recieved this computer by October 1st.
In October of 2009 my daughter was down in Mexico at a Hotel there. Before going I phoned Telu...
I just received a telus mobility charge of $731.72 on my latest bill. We made a trip acccross Canada and used the telus stick for internet when we were traveling.
We decided to come home through the US and I used the computer and telus stick a few time downoaded 243 mb and was charged $731.72. $3.00/mb.
This is hiway robbery even if it is in small print on my contract. How can they possibly charge sucha high fee.
Telus phone/internet provider gave me a discounted package price for 1 yr. After 1 yr when they increased the internet fee there was an unexplainable $20 fee which they said they would credit back. I also chose at that time to downgrade my internet service to the slower high speed. The next bill came with no credits and no downgrade. When I phoned in again they would not give me the credit that I was promised before and had no explination why I wasn't downgraded as I had requested. When I demanded to talk to a supervisor/manager to complain about the poor service, she wouldn't let me. I phoned back again and was told a manager would phone back within 4 hrs. I waited 4 hours and but could not get through again after 45minutes on hold. Later that night I managed to contact them and was told a manager called within 5 minutes (when I was phoning other service providers) of my first requesting to speak with supervisor when I was told I couldn't hold for one but had to wait for a return call. I never did get to speak with manager as they never tried calling again (call display proves it).
So I decided to go with a new internet/phone provider. The day that they contacted Telus to inform them of the cancellation, Telus, without any explainable reason, cancelled the free Telus Security Services for my internet. When I phoned Telus tech services, they tried to tell me that I never signed up for this feature and that I could only get it the day after my service was cancelled. This makes no sense to me, but this is the kind of service you can expect from Telus.
Is this good business sense to treat customers like this? To give poor customer service repeatedly until you are so frustrated you decide to cancel and then remove your internet security features for the last 2 weeks that you need to wait to cancel their service? I guess this is Telus's way of saying "screw you, don't ever come back to us, we don't need or want you as a customer anyway"!
Note: Telus once had a monopoly on phone service in my area until government regulation opened up competition. It looks like Telus still needs to learn that good customer service is very important to stay competitive in the current phone/internet service provider market!
On the 1st of June 2010, my Husband and I moved into a townhome with his parents to help care for his ailing Father, who had been recently diagnosed with cancer and was given 2 months to a year to live.
As his Father was a Telus costumer, we contacted Telus on his Father’s behalf and told them we had moved, and that in addition to the phone service he had with them, that we would require cable as well.
On the 18th of June, less than 3 weeks after we moved, my Husband’s father passed. As there was no longer any reason to continue to live in the townhome, my Husband called Telus to let them know that we no longer required their services as of the 1st of September 2010.
It was at this time, Telus informed us that it was written in our files that we had verbally agreed to a three year contract, and if we were to break the contract, we would have to pay $10 per month, for the remainder of the months. As we had just started this “contract”, it means the amount owning to cancel the services would be approximately $350.
There is absolutely no way my Husband, my Father in Law or myself would have agreed to such terms, given my Father-in-Law’s prognoses. As such, we asked Telus to provide proof of the verbal agreement. One representative told us that the call was never recorded, and another one told us that the call was deleted a month after it was made.
My Husband and I have spoken to Telus many times since to address this problem, and each time a representative gives us a different explanation as to when we supposedly agreed to the verbal contract.
One representative went as far to say that my Father in Law verbally agreed to the contract one week after he died! Another stated that he agreed to it in May, one month before we moved into the new home with them….
As Telus is completely unwavering in the situation, and since it’s their word versus ours, my Husband and I have no choice but to pay the cancellation fee as we don’t want to incur bad credit when the bill goes to collections if unpaid.
I honestly can’t believe the terrible situation Telus has put us in. I am going to continue to fight this battle, and inform everyone I can not to use Telus under any circumstances. Not only are they making false claims which they can’t support whatsoever, they are taking advantage of two people who are in the middle of grieving.
Telus called us from the following line, [protected]
They called as following time to us,
My husband told them to stop calling us once, and they said okay. I told them once that the person they are looking for doesn't live here any more, they said they will stop calling. But they all LIE.
We left Telus about 4 years ago. Every year we have to go through Telus's spamming calls. There are so many times when we answered the call, they hanged up. Nice way to do the customer service.
And finally I called back the number asking them to stop. They said if you want us to stop calling you, you have to call [protected]. Then the person there said that okay we will stop calling you in 31 days.
What???? I am not your customer, and you have rights to harass me for 31 more days. Is there any justice here in CANADA??
signed up for the Sierra wireles watcher because it was supposed to be able to use it anywere when i tried to...
My email to telus mobility today:
Am a telus customer I can't register or log in because there is something wrong with your website. I was told that last week by your representative and it still doesn't work. I can't contact you by phone because at five past eight this morning you recording said that the volume was too high and you couldn't take my call. At ten past nine I was to expect a 15 minute wait. *if you are too busy for me then I am too busy for you. * there is something wrong with my mobile high speed 30 sierra watcher that I need your help with. Client number xxxxxxx
Please call me today and assure me that you do care and you want my business. Xxxxxxx
That about sums up my complaint. After I sent the email a notice said that "due to technical difficulties and high volumes you can never expect a reply so kiss our royal.. " ok it didn't say that last part, but unless I hear from them I will try very hard not to be a telus customer ever again. This is not the first time.
Wanna get out of paying your late payment reminder bill from Telus Mobility for its wireless stick and maybe other Telus Mobility services as well?
The late payment reminder bill states quote, "charges billed on this statement will be deemed correct if not disputed by you within thirty (30) days of the bill date. A credit balance of less than or equal to $5.00 will not be refunded".
I won't dispute that there is no amount written on the bill and that I feel I don't owe anything to Telus Mobility since there is no amount written on the bill, and on the other side of the reminder bill it states what I typed out above. I have 30 days to dispute the bill and I am not going to dispute it.
See payment reminder bill page 1 and 2 attached.
I am more than furious at Telus's remark saying they do not refund equipment purchased from other shops!
CCTS said that this is Telus response to my complaint about Telus Mobility wireless stick and the old ADSL modem I now have as a antiquated reminder just to piss me off everytime I look at it sitting there being useless. It is hard for me to throw out a barely used ADSL modem that cost me $300, understandable so wouldn't you agree?
TELUS has agreed to credit your account for the wireless stick, however about the ADSL modem, they say they do not refund equipment purchased from other shops.
I bought the ADSL modem back in [protected] at Future Shop with Telus name on the box and Telus contents inside the box showing me how to hook up to Telus ADSL. I paid $300 for the modem and I was suppose to get a rebate on it of close to $200 after I hooked up. Future Shop failed to tell me that Telus needed to have a port installed before I could use the modem and so I waited for 9 months before Telus installed a port. This was in Richmond BC. Since I waited so long to get hooked up I lost the $200 rebate because by that time Telus had changed their rebate on the modem. I only used the modem for a little while and there was no ADSL service where I moved to after using the modem only a short while.
I was with my uncle when he had bought his laptop and telus internet stick.The guy at London Drugs that sold us the laptop told us that the telus stick was not compatible with windows7 so we asked him to write the specs for the comuter and we took that to the telus store (guilford) and asked the salesman there if the stick was compatible with that laptop. he reasured us it was and I asked him to confirm on a peice of paper to take back to the salesman at Longdon Drugs.
He did so we took it back to London Drugs and purchased the laptop and the telus stick. My uncle lives in Aldergrove and I live in Surrey.We see one another every few months. He had never used a computer before he is 65yrs old.
I showed him simple steps how to work the laptop and get on the internet with the stick and email. everything worked fine. he took it home and used it once and put it aside. a few months later he tried to use it again with no luck and called me saying that his computer is not working it wont connect to the internet and if he could come by for me to figure it out. I tried and it would not connect to the internt.
I looked up telus internet tech support contact on my computer and called them.After explaining the problem to him he told me that the stick was not compatible with windows7 and to take it back to the retailer.so we took his computer and the stick to the telus retailer were we bought it.they would not look at it and told us that all they do it sell us the stick and that was it..any problems we had to call the client support number they gave us with all account info.
so we went back to my house and called.Jerad was the man we had spoke to and I had told him what tech support had said aswell as the retailer and he then procceded to tell me it had been 5 months and it was our fault that we didnt figure out the problem within 2weeks to a month then maybe they could of done something about it. I let him know that there has been little to no activity on the stick as he was not able to connect.
He said there was nothing he could do about it that we were stuck with it or cancel the account and pay $400.fee. I said that was rediculus.so I let him go and phoned back 5min later to speak with someone else. after an hour on the phone trying to figure out how to fix the problem we couldnt and the guy put us over to techsupport again. spoke to Alex there for a few hours again trying everything possible to get it working(you can see his notes on file) with no luck.
His last suggestion was to call Sierus Wireless. So I did that also and spoke to Jason we trouble shooted everything again and he confirmed it was uncompatible and to try another company's stick so we tried the Roger's stick and it worked great. tried it a few times today and it sitll works good. I called back to telus customer support and let them know the current activities and he said there was nothing else they would be able to do and had to speak to head office to cancel account with no penalty and to reimburse my uncle for all his payments he has paid for the last 5 months not being able to use the stick. My uncle has a cell phone with Telus with no problems and dosnt want to fued with Telus over this situation.
I know that the 5 months him having the stick seems to be the problem with him canceling his accout with it. Well he is 65yrs old with bad site and hard of hearing never using a computer before this attempt so please take in to concideration the situation you are putting him in.I am upset that all this has taken place and has stressed everyone out.I dont think he should have to pay monthly for a product that is never going to work for him.The telus retailer should have never sold it to him in the first place.
I did receive an email back from head office stating that they are sorry and could do nothing and to call client support back with any further concerns.
I called client support back and they suggested they mail him a new stick and for me to mail the one we have back to them at my expense. I said not going to happen. I asked them to cancel his account and/or reimburse him for the past 5months they took payment for a service never rendered.She said no they can not do that and they will not do that.Either he pays monthly for a service he will never have or pay $400. to cancel his account.that is the bottom line. I told her I would contact you as well as the local news how they are ripping off seniors and it is unexceptable.
March 3/2010 I decided I had had enough of the Telus internet service as it was constantly disconnecting. I...
I owned the LG Chocolate Flip about a year ago through Telus Mobility. Shortly after my one year warranty ran out the phone started to break down (buttons didn't work, dropped calls, and so on). So my first thoughts were to get a new phone, thinking Telus would help me out. Without doing any consumer research I purchased the LG Keybo 2 with $150 off from Telus. I still ended up paying $178 to buy this phone but what choice did i have? I need a cell phone, much like a large percent of the population. I bought the phone September 2009 and the first few months were like a honey moon, then in February the battery stopped holding a charge. I phoned telus and they asked me to phone LG who told me to phone telus. Finally telus agreed to send me a pre-paid box to have my phone fixed and told me i would have to pay reactivation fees of 38 dollars twice (once to reactivate my old Chocolate and again when the Keybo 2 made it back) but the box never came. I eventually forgot about it because my Keybo was suddenly working fine again, the battery would hold a charge for 5 days.
About three weeks ago my battery stopped holding a charge, again! And it was considerably worse this time, only holding a charge for about three hours. I let it slide for about a week, thinking it would fix itself again but it didn't. I finally broke down and phoned Telus who told me they wouldn't back the warranty because it's not the phone itself it's the battery. The (rude) man i spoke to then told me i would have to buy a new battery for about 80 bucks. i was furious. i had spent an hour on the phone with telus, was treated like an idiot for even asking them to send me a new battery and then when i asked to speak to a manager or supervisor i waited on hold for ten minutes and was hung up on.
I finally got a new battery through an under-the-radar company (C and I tech in Guelph) my mom's company gets their Telus customer service through. They were very nice and gave me a new battery for free. I'm not sure this battery is any better (i got it tuesday it's now thursday and it's already died once) but i didn't have to pay for a battery that is still under warranty. And now i'm stuck with Telus, the "network problem", "won't back our products", "pay up the bum for our plans and products", company for the next three years. If you managed to read through this entire rant do yourself a favour, do not sign ANY contracts through Telus, you will strongly regret it!
recently i have made a decision to ditch telus and sign up with Shaw because of poor customer service telu...