Having problems with TELUS?

File a complaint and get it resolved. It’s quick, effective and absolutely free!
Proudly resolving consumer concerns since 2004

TELUS reviews first appeared on Complaints Board on Sep 4, 2006. The latest review Telus Mobile was posted on Jul 4, 2021. The latest complaint telus discriminates against mental health was resolved on Aug 22, 2013. TELUS has an average consumer rating of 2 stars from 271 reviews. TELUS has resolved 95 complaints.

TELUS Customer Service Contacts

1866 771 9666 (United States)
+1 416 940 5995 (International)
+1 888 811 2323 (TELUS Internet, TV & Home Phone)
+1 855 255 8828 (TELUS SmartHome Security)
+1 604 697 8044 (Head Office)
510 W. Georgia St., 23rd Floor
Vancouver, Ontario
Canada - V6B0M3
Mon9:00 AM - 10:00 PM
Tue9:00 AM - 10:00 PM
Wed9:00 AM - 10:00 PM
Thu9:00 AM - 10:00 PM
Fri9:00 AM - 10:00 PM
Sat9:00 AM - 8:00 PM
Sun9:00 AM - 8:00 PM

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with TELUS Customer Service. Initial TELUS complaints should be directed to their team directly. You can find contact details for TELUS above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about TELUS. Discuss the issues you have had with TELUS and work with their customer service team to find a resolution.

TELUS Complaints & Reviews, Page 3

Telus Communications — telephone service

My internet has shut off randomly again The last time this happened you guys took 2 weeks to fix it. I had 3...

Calgary

Telus Communications — email account

My wife and I sold our business in 2013. At the time of the sale, the purchaser agreed to open a new email...

Creston

TELUS — home service tv phone and internet

I spent approximately 1/2 hour with David with Telus at Seven Oaks Mall Abbotsford arranged time for service...

Vancouver

Telus Communicationsservice.

I tried getting telus internet. I had a appointment on oct 18, a technation came said i had a problem with my fiber cable they would have to get a thrid party invovled. So i said ok. On oct 31st i still havent heard from them so i decided to call for a follow up. When i called they said they still havnt submited paper work for it, they said they would call me back in 48hrs. I final got a call from telus on nov10 saying we final fixxed it. Do you still want internet? Worse service ever it took TELUS over three weeks to fix a problem to get a new client. Mean while i called shaw and it took then less then 24hrs to hook up intrenet.

Add your opinion

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

    Telus Communications — mobility service migration to an employee corporate account (epp)

    My husband and I have a consumer mobility account with Telus. Our 3 year contract ended Nov 9th. I recently...

    Edmonton

    We are here to help

    • 16 years' experience in successful complaint resolution
    • Each complaint is handled individually by highly qualified experts
    • Honest and unbiased reviews
    • Last but not least, all our services are absolutely free

    Telus Communications — fraud of money

    Hello, I am international student, I Took Telus internet home service, While enrolling for service my plan...

    Edmonton

    Telus Communicationsnot advised of non refundable policy

    October 20, 2017 @ 2pm at Eastgate Square, Hamilton, ON

    We were requesting a prepaid plan for my mother to use on an phone from a different carrier. Employee said we would need to pay for Sim card and he informed us that paying for a one year of prepaid plan was a better option, which we decided to do. After the transaction of $135.60 he pops open the back of the phone and says the current Sim card is for Fido and not compatible. I asked for a refund of the $135.60 and he then told us that the payment of $100 for the prepaid plan was not refundable. This was not mentioned at the time of the transaction.
    We asked to see the manager who then informed us, in front of other customers, that we did know about the non refundable and agreed to it.
    We had never spoken with the manager until this time. We did not at any time know of the non refundable policy nor were we told about it in advance. If we had been we certainly would not agree to spending over $100 on a "chance". We were told by Harry M. (the acting manager) again in front of other customers that it was our problem.

    Add your opinion

      By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

      Telus Communications — staff member

      Today Wednesday October 18/17 - noticed an asian man enter the building using an access card, went passed my...

      Vancouver

      Telus Communicationstelus home internet

      Hi my name is Randyn and I am complaining about my home services that keep being disconnected after I’ve paid the bill on time or early, then charged twice for a reconnection fee of 45$ customer service has not helped nor have I been able to get through to them while waiting 45-1hour and 30mins not pleased and would appreciate some help in this issue

      Add your opinion

        By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

        Telus Communicationstv/internet/home phone

        Me and my family have been long time Telus customers when it comes to Internet services and sometimes TV and home phone if we ever find a need. We moved about a year and a half ago and had we signed up for a new 2 year agreeemdnt for TV/Internet/home phone package with a free TV. To start, we had to reschedule the service appointment like 3 different times and due to it, we had no internet for over a week in our new house. We were promised a $100 service credit when we sign up which we did not receive. Multiple times throughout our agreement, I’ve experienced one person telling me one thing and being told a different thing from someone else (will record every phone call going forward now with you guys) 18 months into our 24 month agreement, our family has decided that our monthly bill of $160 is too much especially since none of us watch cable TV or use the home phone. I called Telus customer service to inquire how much it would cost to cancel, I told the girl I am aware that I am in an agreement with you guys and would like to know the price of what it would be to cancel as $160 a month was becoming too much. The girl told it would cost around $70 to cancel and I told her that is fine with me and I cancelled the service. A few weeks later, I receive the $70 bill which I have paid and then a month later, I receive a bill for $300 for an early cancellation. I called to inquire about the new charges and apparently the $70 is a separate cancellation fee for the services and $300 is for cancelling early after receiving a free TV. What really frustrates me is that why didn’t the girl tell me about the other charges when I called? If I had known it would cost a total of $370 to cancel, I would never had cancelled. This is very poor customer service and I even spoke to a manager who did nothing to help. He told me that it’s my responsibility to know of these charges when I signed up. I am aware that there will be a cancellation when I cancel but when I call specifically for the reason to find out the total of how much it would cost to cancel, you would expect a big company like you guys to tell your customers how much they will be paying. If your customer service representative made a mistake and only told me about the $70 then you guys should correct your employee’s error and not punish your customers for it. I’ve never been treated like this by a company as bad as you guys and I would like to talk to somebody to resolve this as I have spoken to a manager and offered no resolution to my situation.

        Add your opinion

          By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

          Telus Communications — damaging customer service

          When I spoke to a Telus supervisor about a fraudulent case against me, whereas the culprit had placed a...

          Edmonton

          Telus Communicationscustomer service

          Good day
          My names jeremy kosowan
          This was my first day ever as a telus customer and i am not impressed

          My window for getting my Internet and tv set up was 9-11 am
          Wen Sept 13 i got 2 phone calls and texts messages to remind me

          At 1250 i got the first call form the installer he was gonna be half a hr to get to my place. Was not offer a apology for being 2 hours late even letting me know what was going on
          Was just offered a excuse as to what happened and blame on other installers for not picking up my work order
          I had taken half a day off work so i had already left for work by the time i got the call
          I asked him to have someone form customer service call me to set up a time for Thursday the 14

          That phone call never came i myself had to taken almost a hour out of my time at work to try and get my appointment for my products to be installed

          Its nice that this installer first had the respect of my time to not phone me and let me know he would be late and then not follow through on setting me up with someone who could get me a new appointment

          So when i get ahead of someone at the call center i am told i cant get a new time for someone to come out till Sunday
          I protest that my services should be installed Thursday the 14 this was a mistake or a over sight that i get but i shoulndt have to forced to wait 4 more days cause of a issue a employee of ours caused

          I spent nearly a hour dealing with two different people at the call center trying to get someone who would have the understanding to make sure I was made whole again
          I had been a customer or shaw for 14 years i am someone who is loyal when treat right
          My landlord company is paying the bill for this account i am not looking for something for free i just want my services hooked up on thrusday the 14 of sept

          I was never once offerd to speak to a supervisor or someone who could make my request happen
          I dont belive it is asking to much that my work order be placed as a priority on Thursday the 14
          Jeremy kosowan

          Add your opinion

            By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

            Telus Communications — what's going on?

            Hi I was offered a job by one of your employees in upper management in the dt Edmonton building sorting mail...

            Edmonton

            Telus Communications — telus troublesome calls

            This note is regarding a flood of calls (daily) from [protected]. We talked to a representative from Telu...

            Windermere

            Telus Communicationscellular

            My son and I are on a corporate account and when we were out of province he would call his girlfriend and let it ring once and hang up. She would then call back or they would communicate using Skype. I am checking with consumer protection but how can you be charged when the communication is not established meaning he was charged a minute even if the other person did not answer.

            Thank you

            Add your opinion

              By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

              Telus Communicationstelus customer services delay

              HI, I have been trying to contact Telus about my mobility account. I called 3 days in a row and waited for 20 minutes or so each time. I wasn't able to get through. I also sent the an email and did not received any answer. I just want you to contact them so that they take this seriously and decrease their time responding to client. If I could reach them I would let them know myself but they are unavailable! Thanks

              Add your opinion

                By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

                Telus Communications — unfounded referral to collections

                I am filing this complaint because Telus has placed my bill with a collections agency although I was in...

                Calgary

                Telus Communications — about internet

                I am filing this complaints against because they too my name Tony Goloman to credit collection for the money...

                Edmonton

                Telus Communicationsinternet

                I am acting on behalf [removed] , [removed]. [removed] and his family (wife and three little kids) moved to [removed] in June 2016 form [removed] . In November 2016 he has been offered a promotional offer from Telus and he agreed to use Telus services (Internet and cable) but canceled it after 1 hour of installation since was not happy with Telus Internet. He called Telus, talked to Arabian speaking agent and been reassured that the service is cancelled . In 6 months he received a bill for around $1 000! he called Telus again and been adviced to mail back a modem. So he did. Now he is paying installment payments of $187 monthly for the service he has never gotten! I would like to mention that since he is new to the country, he does not speak English well and survive on Government Assistance. I am a volunteer at Immigrant Service Society and feel awful for him and his family. Please investigate! [name removed] phone number [removed]

                My name is [removed] , please free to contact me [removed]

                Thank you.

                Add your opinion

                  By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

                  Telus Communicationslady from customer service. move in installation reschedule

                  I was calling to reschedule my move in appointment. It takes me 45mins waiting on the phone which is normal. I don't know how complicated the rescheduling process is but it literally took me 20 mins dealing with the woman (her name is lady? With Indian accent). Then 20 mins later she left a voicemail message on my phone say it's re-rescheduled to a different time which doesn't work to me at all. Now I have to spend another hour dealing with the date stuff about my internet? This is how Telus expecting their client to spend their time????

                  Add your opinion

                    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

                    IN THE NEWS

                    Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints.
                    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
                    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
                    A consumer site aimed at exposing unethical companies and business practices.
                    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
                    You'll definitely get some directions on how customer service can best solve your problem.
                    Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.