Telkom SA SOC  - Service and information

I am a homeowner citizen of South Africa, I have been using the services of telkom for many years now. On the 4th of May 2017 I signed a contract with telkom for Wi-Fi. My ID no is [protected]/ my landline number is [protected]. This was done at the Kwadukuza branch. The person who helped me did not advise me to have my current landline changed as eventually with the shift from the copper line to wireless would eventually cause my landline not to work anymore. Furthermore I at that point and time qualified for a pensioners discount which the failed to inform and implement.

As expected, my landline no longer works. When I presented this problem to the telkom office on 08 01 2022 I was told I need to purchase an AEG type 5 phones which they do not stock, and that the pensioners discount was done away with last year, bearing in mind my contract commenced in 2017 which rightfully qualifies me for the discount. I was then asked to go and look for the AEG phone in any electrical shop, which unfortunately nobody stocked. I am highly disappointed with this kind of poor service, considering I am a pensioner and add also a loyal customer of telkom for many years