Telkom SA SOCcancellation of soft cap data - account: [protected]

T
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a verified customer
Verified customer

I have been trying to cancel my Soft Cap data section of my bill since March 2017. I have pasted all the reference numbers relating to calls I have made:
06/03: 158384702A (Ntomboxolo)
10/03: [protected]
15/03: [protected] (Nosipho) - should be credited within 10 days!!
23/05:
Logged query re form submitted on 18/04 and still charged for April/May. Apparently service was logged on 19 May to discontinue data. Following ref number was logged for dispute of charges: [protected]
19 July - spoke to Vuyo from Sales (10213). Apparently TIN2069273 has interdependencies incl line, ADSL and data and if cancel TIN...will cancel landline as well. Vuyo was going to speak to somebody to see what could be done and come back to me!!
16 Aug - Pumla Mbeli (Ref no: 169055785A): guaranteed me that would be cancelled, then put me through to Technical? To log dispute for charges (Bonisiwe) but wrong department, however, confirmed that apparently as at 19 July service was cancelled!!! Anyway - should now be cancelled after 19 July and today. Went through to billing dept (Romelda). Has logged ANOTHER dispute for service cancellation as at Mar (Ref No: [protected])
18 Aug 2017 - Grace from Technical phoned and confirmed that data def cancelled and credit of R200 odd rand would be on next account?? Ref No. [protected]
Note: pd R86 short for Aug payment in case credit did not include July statement.
15/09/2017 - sent email as still charged softcap on September invoice. Copy of mail in personal folder.
18/09/2017 - spoke to Neelan from billing. Apparently there is a cancellation order (169211514A) that should be processed this week. A credit of R200ish should be due on Oct invoice!!??
Received October invoice - no credits and still being charged for softcap
19/10/2017 - Spoke to Numalunga who advised that her manager: Hosea would phone me later - did not phone
26/10/2017 - Still no call from Hosea. Phoned again and mentioned his name, was put on hold as he was busy, gave up after 15mins.

I am being inconvenienced every month, by having to phone Telkom (from work) as well as it being theft/fraud as I am now with another Internet service provider and not using the Telkom data, yet I am still being charged for it.

Your kind assistance with resolving this issue would be highly appreciated.

Kind Regards
Tracy Coskey

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