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Telkom SA SOCairtime not received

1
N Aug 17, 2018

Good day

On the 29 July 2018, I bought airtime to the amount of R100 * 2 through my Capitec banking App. I did not receive to this day. Capitec says it went through from their side but I did not receive it. My number is [protected].

Below is a message I got from Capitec.

Capitec: Your airtime purchases were successful from our end. Please contact the network provider to investigate further and check if there are any (1/2)
additional VAS services loaded to your MSISDN. Kind regards Incident: [protected] Info [protected]
(2/2)
And I have also attached a part of my bank statement where it shows the transactions.

Regards

airtime not received

  • Updated by Noxolo Boko · Aug 17, 2018

    I have attached a transaction that failed to load. and Capitec did return the money. And my problem is that Telkom says they cannot help me because I do not have a voucher but when you buy through the bank you dont get a voucher.

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