Target — customer service return/exchange xbox one kinect
I'm complaining about employees at a target branch and the horrible customer service given concerning an exchange. I recently purchased Xbox one Kinect from my local target however upon opening and trying to connect the Kinect, I realize the Kinect that was supposedly Xbox one model was actually a 360 model. So, I head out to target branch in Paramus, NJ. ( I was at a mall in Paramus with a target) I was told I would have to go to the specific store I bought the item. Okay, fair enough. I get to the branch I bought the product and go to guest service. I explained to the associate what I have in hand and requested an exchange. I wasn't requesting a refund, I simply want the product I paid for. I have Xbox one x and the 360 Kinect is useless to me. Long story short, the store turned me away and refused to give me an exchange. Nothing at all, no credit, no refund. An associate named Angel was the person I was speaking to. They claimed they looked up security cameras and record of product. They claimed they know the product was sealed and that it was not a return and resold item. I was pretty much being accused of being fraudulent . I asked for a manager and waited for 25 minutes without any manager coming to help resolve the matter in hand. Angel called for security instead. Poor customer service. Terrible!! I was told I need to call Xbox and get and exchange from them. I didn't buy the product at a Microsoft or Xbox store, I bought it from target. They should at least give the customer the courtesy of helping get the product I paid them for but all I got was, well we can't do anything about it. Its xbox's Fault.