On December 18, 2016, our flight delayed and airlines loss our luggage. My husband and I had to stay one night at Chicago. Our taxi driver dropped us off at Rosemont Target store (no address on the receipt, only phone # [protected]) to do shopping because we have no clothes to change and we need personal care items for our 10 days vacation.
The first cashier scan all the items from our shopping cart, but because he said my credit card was invalid, he tossed back all the items to the shopping cart and left. He said the receipt will store in the cash register.
My credit card still not work after I called my credit card company, my husband decided to use his card to pay. We went back in line and told the second cashier that we had all the items in the shopping cart and asked if he is going to scan them again. He did not bother to scan but randomly ran a receipt out from the register and said the total amount is $423.65. We did not check the receipt and left for our dinner. Our shopping time was between 8: 00 p.m. and 8:30 p.m. The store was not busy that night.
After dinner, we went back to the hotel, I did not check the receipt until around 11:30 p.m. that night and found out that the items were not belongs to us. The receipt charged for Baby, Pets and clothes. I called the store, the manager insisted that I had to go back there to fix the mistake. And he said the store is closing in 15 to 20 minutes. I explained to him that I only stay one night at Chicago And I was not able to make it because the store is going to close soon. I requested if he could pull out the receipt that stored in the cash register and I'll provide him the bar code of each items. but he refused.
After I came back to California, I went to local Target store and requested if they can scan the items that I could pay for it but store manager was not able to help. The store manager said the California system is different from Chicago.
On December 29, 2016, I called your Customer Care specialist, Sandra, I told her what exactly happened with that transaction, but she said I had to file dispute with my credit card company. My case # is [protected] with Target.
I feel very frustrated because It was your cashiers that made this mistake . We paid for the items not ours. I have been trying to pay for the right amount for the correct items that we have. But it seems no body offer help to resolve this dispute.
My store experience on that night was not happy either. Not only both cashier not polite, the way the first cashier handled our items was not professional and seems the out of town folk are not welcome. He said advertised on sale item not apply/available to people who don't live there. The second cashier should scan all the items again instead of provide random receipt to customer.
Please be understand that only my husband and I traveling, we have no baby, no pet, the clothes on the receipt were not ours. Please let me know if you could resolve the mistake that caused by your cashiers. my e-mail address is [protected]@yahoo.com
Thank for your kind attention! And looking forward to your earliest reply!