Target
Reviews and Complaints

Target offered free delivery plus two $5.00 gift cards. My credit card was later charged $10.00 due to "GIFT PROCESSESING FEES"! Really, are you kidding me? What was the point of the free gift? Why wasn't that explained during on-line ordering? I have never been a fan of Target & now I can safely say I'll never return there.
By the way, waited 15 minutes to speak with customer service.

i ordered a 15 $ beauty box i got it and there were samples you would get in magazine and 1 tiny tooth paiste sample and nail polish and chap stick i was shocked because i get the beauty box for 7 $$ and i get items i thought it was like a joke or something free then i saw my order has shipped and this box was my box for 15$ i had odered a 7 $ dox and it was very nice im really angry

I want to register a very big complaint against the American Fork, Utah Target store. I was doing some shopping on December 13 and my purse was stolen out of the front of the cart (a fairly deep space that wouldn't allow it to accidentally fall out of the cart) where it was sitting. This was around 6:15 pm and I was over in the magazine section of the store (looking at word search books requested for a sub for Santa I was shopping for). I am absolutely certain that the purse was in my cart and I turned away for a few moments looking at the books and when I turned around it was gone. I immediately ran to the service desk and told them my purse had been stolen. They suggested I call the police and file a report. After somebody let me use their phone to contact the police, I went out to my van to keep an eye out for somebody trying to steal it using my remote access keys in my purse.

The policeman arrived shortly after that, and officer Hagar took down all the details and did a quick look around the store in men's bathrooms and garbages to see if it had been abandoned somewhere. We were near the service desk till after 7:30 and were both incredibly dismayed to learn that although Target has security cameras, the ONLY person with access to them was unavailable till the next day. The police officer promised to come in the next morning to review the tapes.

My husband came to pick me up and we left around 8 to go home. I was incredibly upset and worried that somebody had my drivers license with my address along with my house and car keys. I was understandably concerned that they might try to break into our home. My husband immediately went to Home Depot and spent $400 on new keys (the keypad kind). Unfortunately the installation was not too simple and he had to return to Home Depot the next morning (taking several hours off work to do it) since there was a defect in one of the locks. He barred the doors with furniture as an extra precaution.

And I cancelled all of my credit cards (and had my husband cancel my debit card immediately).

The next day I had high hopes that the officer would be able to review the video footage and at least get a facial for the culprit. But I got a call around noon to tell me that Target has a policy that the security manager needs to first review the footage and write a report before forwarding the footage over to the police. More than 3 hours later I got a call from the security manager asking me what time it happened and where in the store I was and what I was wearing (questions he should have already had the answer to upon arriving at work that morning -- it was after 3 pm and it was obvious he was just finally getting around to it, more than 13 hours after the incident. VERY INEFFICIENT, TARGET!

He called me about 30 minutes later and what he told me sounded extremely suspicious. He said he had good news. My purse was found at the customer desk and had been turned in LAST NIGHT. He actually was very careful to tell me that he was talking to someone at the service desk on a completely unrelated topic when they mentioned a purse had been turned in the night before. (I wish I could have heard the unrelated topic that brought that up). When was my purse turned in? Was it while I was standing there with the police officer by the service desk for several hours? He wasn't sure what time it was but thought that the employee who received it had not been there while the fiasco was going on. Which doesn't make sense to me -- I worked at the Shopko service desk years ago and there isn't generally a shift beginning after 8 pm for a store that closes a few hours later. And if there had been a theft at my high school job, ALL employees would have been alerted, especially at the service desk. On the night of the theft, I asked if they could alert employees and ask them to check bathrooms and such and was informed that they already had and dressing rooms and bathrooms had been checked immediately. But a customer service employee heard nothing about such a huge event?

So in the end the security manager indicated that there was no reason to look at security footage. My purse was returned and nothing was missing that I could see. But I asked them to review it anyways since I know it was stolen and I wanted confirmation of that. But Target refuses.

My husband spoke with the police officer and was told that there was nothing they could do and Target never provided them with the footage. And my husband just got off the phone with the store manager who called me a liar and told my husband he was a sad and pathetic person and hung up on him.

I probably should have been the one talking to the store manager since I have held positions in customer service management and I do better with working with people who lack customer service skills as this manager obviously does. My husband doesn't have nearly the patience I do in dealing with incompetence.

At this point, we are looking at taking legal action in this incident. My husband feels very strongly that Target is covering for an employee or friend who stole the purse. When the police showed up quickly, the employee turned the purse in. The security manager couldn't tell me who turned the purse in, what time they turned it in, where the purse was found or anything.

The store manager insists that I lost my purse and it wasn't stolen. But I know it was stolen. Somebody took it out of my cart. And the video footage will prove it. And my guess is the security manager will recognize the perpetrator of the crime if he watches the footage. I think he already knows who it is.

I am asking that the footage be watched by both the security manager and by the police. If both of them confirm it wasn't stolen after watching it, only then will I believe them.

I am also asking for $500 to reimburse for the locks we purchased and for the hassle of canceling all my credit cards. It caused a lot of stress and inconvenience during the holidays.

*********
Notes from my husband:

Tuesday 27, Dec 2016 – Talked to Officer Hager of the AFPD about the case and was told that Target told them that the purse was returned the next day after it was missing and that there was no case to pursue for them.

Thurday 29, Dec 2016 1:40 pm– Called and talked to Jared Maynes (Store Manager of Target) about the stolen purse. I asked why the AFPD did not yet receive a copy of the video to look at and why Target had informed AFPD that there was no case to be investigated. Jared informed me that there was no case and that the purse was found and returned the next day – no case to investigate. I asked him if he reviewed the tape and confirmed the facts presented to him that the purse was misplaced by Beth in the store and not stolen. He told me that Target does not allow regular citizens into the security booth to look at video. I told him that I was not asking to look at the video, but for the AFPD to review the video. Jared then told me that he did not know what story I was being told by my wife, but that there was no case to investigate and Beth was lying about the whole incident. He then told me that I was sad and was trying to make something out of nothing. I remarked that Target was being sad by not looking at the facts in the case. Jared cut me off and told me that I was pathetic and hung up the phone on me.

I want someone to call me so I can explain and elaborate on what happen . On how they made me look like a thief and embarrassed me in front of customers . They disrespected me and discriminated against me . And I will be cancelling my target card and I will no longer be shopping there and I will let my community know about this.
I checked out myself because their was only one cashier and a few minutes later 3-4 ppl pretend to come help me and of course the one gentleman which he shouldn't even be called that because he did disrespected me and never explain to me why he took apart all my items that I bought . They treated me as a thief and something needs to be done

I ordered the Tobi Kids Train Bed - Red from Target on December 4th, 2016. This was to be a Christmas surprised for my child. Apparently my package got lost as it hadn't been delivered by 12/16 which it said it would be and the delivery system couldn't find my tracking number anymore. I called Target on 12/16. A customer service representative called EWS (the company delivering the item) and said it would arrive on 12/19 now. Apparently it got lost and they found it and was rush delivering it to me now. Once it arrived on the 19th, the package was ripped in several spots (attached - and they really don't do justice for the amount of damage on the box and to the item), one whole side was open, and multiple pieces were damaged beyond repair. I called Target on the 19th and spoke to a supervisor named Yaretci. She gave me a case number and said she would re-order the item for me, marked it as expedited and the replacement bed should arrive in 3 to 5 business days. As a token for my inconvenience, she provided me a $50 e gift card (which is now a complete joke as this item was $550.00). I was tracking my new order online and it stated it was arriving by 12/27. I wasn't happy, but this still gave me time to set it up for my child before he came back from his Christmas vacation on the 28th. Around 5 pm on the 27th it still hadn't shown up so I called the delivery service as it showed it had arrived in my city (Austin) in the morning. The delivery service said since Yaretci/Target didn't specify a delivery day or said I would sign for the item (which I actually stayed home to get this delivery on the 27th so I would have been happy to sign for it), they were holding onto it till January 2nd. JANUARY 2ND! I asked since it was already in my city, could I just come pick it up - they replied no. I asked if they were seriously going to just hold it in the warehouse for a week "just because" when it was about 30 minutes away from me? The lady then said she could get it delivered on the 29th. The lady at the delivery service specifically stated it wasn't coming earlier because of how Target set up the delivery. I then called Target. Well the guy who I got on the call was just rude. He kept quoting me they can't indicate how the delivery is done and they did nothing wrong. He continued to say he was sorry but nothing they could do. He then said we can't ever say something will take 5 business days to get there. All he kept doing is offering up the PC excuses as to why Target was not at fault for any of this. I interrupted and said BUT it has been a month! A MONTH! AND Yartci from Target DID say it would be 3 to 5 business days as she was expediting the shipment as she knew my situation and I was extremely pressed for time. AND she never asked if I could stay home to sign for it which would make it faster - which I would have been glad to do and actually did stay home for it. Target is pointing the finger at their delivery carrier and the delivery carrier is pointing the finger at Target. SOMEONE has to take ownership of this as I am the one who is being penalized - actually it's my child who is loosing out on this wonderful Christmas memory that has now been taken from him - and it should be Target as that is who I purchased this item from. I will now have waited a MONTH to get this item that was supposed to be here well before Christmas. This is Target's responsibility. They are the ones who contract their delivery services and they need to take responsibility for this. I obviously should not have trusted Target when they said they would make this right as they didn't. I should have purchased the item from Walmart when this fiasco started as I could have gotten it 12/26 by picking it up in the store (apparently they CAN guarantee delivery) but I stupidity trusted Target.

I work at the target in greensboro, nc, store 1078 and team member (Gstl) destiny made a racial remark to another team member who is african american and it offended me. This incident happened around the beginning of december. I would like her to be removed from this target because not only me and the team member was insulted by it but other african american team members were and its unacceptable and uncomfortable to be around her now.

let started by saying I waited on along line on black Friday 11/28/16 to purchase this video game for my 11 years old son the game was nba 2k 17 which I got took it home wrap it up put it under my tree for Christmas just to let you know how disappoint my child was when he open the game and the disk wasn't the right game in it somebody or employee who works there somehow switch the game out this was a Christmas gift for a child in which the grince stole his Christmas and joy I'm going to the store tomorrow to give this wrong item back but I want to let you know this isn't right or fair to a kid that got rob on Christmas day 12/25/16 there should be some resolution to this matter Darrell ridgeway [protected] now my son saying to me if they still have the real game

US friends, living in Encinitas, California, adviced me to purchase with Target which I did on 17th dec 2016.

Two days earlier I asked a male sales person if the Nintendo 3DS games sold at Target could be played on a European Nintendo 3DS console. He replied that this was possible. On dec 17th of 2016 I asked a lady sales person the same question since I wanted to make sure to make no mistake. I showed her the console we use in Europe and pointed at the 3DS game I wanted to purchase. She also confirmed I could play these US nintendo 3DS games on a European 3DS console.
It was only after the teenager here in Belgium, whom the present was for, opened the box and tried to install the game on his European 3DS Nintendo console that he informed me it was not working.
I immediately filed in the online survey of Target on dec 20th, 2016 using my User id: [protected] to inform you of what happened but got no reply so far. That is why I have decided to fill this official complaint.

I have been misinformed twice by two seperate sales persons of Target Encinitas because of which I bought a game wich can not be used at all by the unfortunate receiver.
I therefore ask for a refund.
Yours sincerely,
Carine Van Hee

Belgium

I went to target to replace my virgin mobile phone. Had to wait over 20 minutes for help. There was only 1 person covering the whole dept. Decided on a phone. While ringing up he informed me that they had priced the item wrong, but I could go to customer service and they would give me the price advertised. Waited in line for over 10 minutes to be told that they couldn't change the price on that item. When told that I would go elsewhere they said go. I went to best buy where I was treated so well that I ended up buying a $600 dollar phone and a new plan to go with it. Will NEVER shop at Target ever again. This took place in the Hagerstown, Md. store.

I was leaving the Target store in Toms River, on Hooper Avenue when a worker named James blocked my way with a cart. I waited for him to get out of my path and after he did I proceeded on my way when he commented, "You're welcome." This rude remark was meant to imply that I needed to say excuse me when in fact he was the one blocking my progress and therefore the one who was in need of an "excuse me" comment. When I told him I didn't care for the comment he said "too bad." I asked for the manager and he told me HE was the manager. I asked for his boss and all I was given was a guest relations card. When I called to complain I was hung up on twice. Don't know if it was by accident and don't care. They're customer relations is unacceptable and the manager was ridiculous. I won't be shopping there any more.

Target has the worst online customer service i have ever experienced. The people are very, very rude and hung up on me twice because they didn't have a solution! And that was the supervisors! I waited on and off hold 2 different times, spoke with 4 different people and spent over 2 hours on the phone and was never offered a resolution so now my son won't have his presents in time for christmas! Don't believe the guaranteed by christmas delivery because i ordered a week ahead of time and my items won't be arriving until the 27th but customer service says there is nothing they can do that it's ups's fault. And even though i offered to rebuy the items so that they could get them to me faster in a different shipment they said they aren't authorized to ship them to me any faster without me paying for it! They claim they have to wait until my items don't arrive on the 23rd (Even though they talked with ups who told them they won't) and then they can try to ship them to me... So how will i get them by christmas?!?!? Then i offered to drive several hours to get them at a nearby store if they would just match the price of the ones i bought on sale the other day but the woman told me they weren't able to do that either... Seriously target?!?!?! I thought so much better of you than this level of incompetence. My poor 6 year old son won't have his 2 lego sets for christmas and it was the only presents he is getting besides stocking stuffers.

Hello. I had the worst check out experience to date at Target the other day. It took almost half an hour to check out at the register, and that does not include standing in line, only check out. First, Charlotte told me she would not take my "Xerox" coupons (they were target.com printable coupons). Then, after she packed away everything and was scannning coupons, she repeatedly made me search and dig out products to prove to her that the coupons indeed qualified. For 1 of the food items, as I saw later on the receipt, she ended double charging me. She took the longest time scanning and putting away items. She did not apologize once and treated me poorly. FYI, I love Target and go there on a regular basis as well as shop online. I hope something is done about this awful experience so that it does not happen again. Thank you.

very disappointed in the customer service i received from Target's customer service online.
I placed a large order ($132) on 11/27 #[protected] which was split into 3 packages. package 1 of 3 was damaged in transit according to my UPS tracking number 1Z300W0R0366405464

After not receiving the package for a while, I track it and find out that it had been flagged as damaged in transit by UPS on 11/29. UPS indicated that an investigation was in progress. Many days go by with no word from Target or UPS, so I contact target customer service on 12/9. Rep with very poor English skills takes several explanations to understand what happened, then asks me to look up each item number so she can reorder. Item numbers are NOT giving on e-receipts, and when clicking on the item name the number does not show up. Target agents should not ask customers to go through this work of helping to fix their mistakes. (I believe it was probably a shipping/packaging mistake as i've received several items from target that were put in incredibly large boxes for small items (making them roll around loose in transit) and not taped up securely.
After :45 on the phone, she informs me the item I most wanted was no longer in stock. This could have been avoided by Target being proactive and quickly reordering my damaged/not delivered items. And then we're disconnected!
A week goes by before I have the stomach to call again. This time I online chat with a rep and he asks me to do the same thing - look up each item number, rather than him doing that from my order number.
I advise him to just refund my whole lost order, which he does. Interesting note, the reason code he used was: Return/not needed - this doesn't do Target any good in tracking bad shipping and packaging issues if their agents use this catch-all return code. there should have been a reason code of: "order not received, customer tired of waiting"
In summary, Target needs to work on better customer service by keeping in mind the following:
I should have been alerted to the delay by Target, not kept wonder where that package was and then having to learn of the delay by tracking it myself.
Target should have immediately resent the items when they learned from UPS of the damage/non-delivery.
I shouldn't have had to try to explain the situation to a very poorly trained customer service agent who spoke very poor English. She must have been reading from a script that prompted her to ask conversational questions during the call because at very awkward times she'd suddenly ask, "how's the weather there?" or "what are you doing today?" Awkward and made me even more upset that she couldn't tell I was frustrated with the process and just wanted resolution!
I should have received a call back from an agent when the phone was disconnected.

Probably won't order from Target again. Not worth the frustration.

I just received a Christmas gift I ordered for my grandson and it was packaged so poorly that when I cut the center of the box open to get the shuffler out, there was no padding or anything and the whole top of the shuffler is now scratched. If it had been wrapped with some paper or plastic bubble, it might not have happened. Cannot return it due to the fact that it has to be in perfect condition to do so. Now I will have to purchase another one for a gift - very disappointed that this has happened when I always have such good service from Target.

I ordered the Wyndham 2 Door Cabinet with shelves from Threshold in red as a housewarming present for my sister. It was to arrive at the store and be picked up by December 10th. Today is the 12th and I received an email stating it had been cancelled because it did not arrive on time. I am highly upset as it was a gift that was to arrive days ago. When I call customer service they offer to place the order on my behalf but I have to provide all of the information I initially provided all over again. This includes addresses, my card information and the emails given. This was not my doing and I should not have to go out of my way to place the order again. I was not even offered a discount for the inconvenience bestowed upon me! I would love to reorder the cabinet as my sister was expecting it for the holidays but I believe I deserve some kind of compensation for my inconvenience.

I recently placed an order on line to take advantage of your "express mail" the biggest reason I ordered from Target is because you gave the option of paying more on delivery to be delivered the next day. I placed my order on 12/08/16 with the expecation of next day delivery. On 12/09 I contacted Target after 9pm to check the status of my delivery I was told there was a delay and the delivery would be there Saturday (Maria told me she had tracked the package and it WOULD be delivered the next day ) 12/10 9pm still no delivery I contacted target customer service again this time to be told the delivery was set for 12/12 after complaining again I was told the $15 express fee would be credited to the card I used after a few more minutes on the phone I was offered a $10 gift card. I told her to just cancel the order she told me that would not be possible but I could return to the nearest Target store.
1. I am located in Gadsden Alabama there is NO target near me
2. I ordered this for my sick 7yr old grandson that doesn't understand lost in shipping and refund of express shipping and $10 email gift card.
3. Just make it right refund me the entire amount
4. If you can't guarantee overnight delivery DON'T ADVERTISE IT!

I am beyond frustrated with Target I ordered two items online on Cyber Monday, received the items Saturday, tried on the items and knew immediately I needed different sizes. I called Sunday 12/4 and talked with someone for 13 minutes regarding an exchange. The lady I spoke was very helpful, making the exchange process so easy. She confirmed the items and new sizes I needed. She asked if there was a store nearby I could return the items to. I confirmed and said that I could return them as soon and tomorrow (which was yesterday). She mentioned that I would receive a confirmation email and expedite the shipping for the new sizes. I never received the confirmation through email but did see the exchange order in my target account online. I returned the items like I was asked to do. This morning I look into my account to see the status, and the order was gone. So I quickly chatted with someone who was unable to help. So I called back to Target and spoke to someone that told me they are unable to exchange the items because I returned to the store (like I was instructed to do on Sunday). Basically she told me the exact opposite of what I was told on Sunday. Told me there was nothing she could do and sorry for the misinformation on Sunday. Also told me I could go to the store where I was told to return the items and exchange them in store. Well we don't have snow weather here, so my local Target does not carry snow gear, another reason I ordered online. I am beyond irritated that I was given misinformation and lied to saying the order exchange was being processed and my items we being expedited to me. All while I'm doing my part by returning them to my local store like I was asked to. Target's online customer service it absolutely terrible. You do not have one person lie and confirm the exchange and then given misinformation apparently, just to have the next call rep tell you something else. Completely and totally unacceptable. I am a very loyal Target customer, but I will NEVER recommend that anyone shop Target online. Terrible Terrible customer service.

Target is a family friendly store with kids everywhere. The store located at 4760 State Highway 121 Lewisville, TX, has the least child friendly checkout lines with the sexualized magazines in every single aisle that I have seen in the area. That includes Kroger and Walmart closeby.

Why can't the magazines be put on the magazine aisle where you have a "choice" to look at them or not? Please consider this to protect our boys and girls from having to stand in line and stare at more unnecessary half-dressed, seductive posed women. It's offensive. Everything else in Target is so family-friendly; these just don't fit the image I believe the store overall wants to promote.

I ordered a Samsung TV on Target.com in the morning of 11/25/16 in the morning. I called later in the afternoon to ask if I was able to cancel it if I needed to & the gentleman I talked to said yes since it was same day it wouldn't be an issue. I called back an hour later to cancel my order & was told I was unable to. They told me the person I spoke to just an hour previous was wrong & that I would have to accept the package & return it to the store for my money back or I would need to deny the package so it would be returned to them. I was going to accept the package & take it in to return it unfortunately it was delivered to my house in a completely beaten up box so I denied it, that was on 11/30/16. I called today to find out when I would be getting my refund & was told it would be another 7-10 business days because they had to wait until they get the shipment back. I tracked the order the past 2 days & it's sitting on the dock in Indianapolis, IN. I asked the customer service representative why I should have my money withheld when it's not my problem it's just sitting on a dock instead of getting shipped back to them. He said it's probably a problem with UPS. He offered me a $10-$15 gift card which I found insulting considering I spend around $500 there monthly. This was my go to place for everything; clothes, home décor, electronics, & even groceries. I even spent an additional $200 other than the $265 I spent on the TV that same day! They lost a very loyal customer with the way I have been treated during this transaction.

I was checking out at the Midway University Ave. St.Paul 55104 store at 2:15pm on December 2nd. Phillis is the name of the cashier. I was using WIC vouchers to buy my 6 month old baby food for the first time. The cashier was extremely unfriendly. I wasn't getting anything else, just one voucher of baby food. She started out by pointed to the basket in my hand saying nothing. instead of saying "I can take your basket for you". And ended by complaining "this is way more items then these vouchers usually have on them! "They usually" give people way less than this" excuse me, I'm receiving $24 worth of baby food help from the government. I'm breastfeeding which is none of her business but that might be why I get more items then she's used to. Isn't it beyond rude to make comments on people's receiving food help? I didn't respond to her. It's almost like she was accusing me of getting more then I should have gotten. I have a lot more vouchers I could have been redeeming but waited because of time. She seems to have no clue how rude she is treating those less fortunate around xmas time. It makes me mad not just for me but for others who may feel stigmitized by receiving food help.