United States - 55440-9350
us an $80 gift card. The sign stated the sale lasted through 6/30. I have been wanting Dyson vacuum for awhile so I talked with my husband about it and went back on June 28th to buy the vacuum (dragging the kids along again). I noticed the sign was gone and the vacuum was regular price again. I asked several workers about this and ended up talking to the manager. She said the price was a mistake and was taken down the afternoon of 6/26 and the vacuum was now regular price - even though the sign said the sale was until 6/30. She said there was nothing she could do and to call customer service. I called customer service and they said it was the stores problem. I filed a complaint with the BBB for false advertising and we are still fighting about it and I have received NO apology for the mistake or any offer of compensation - just some ridiculous email stating it was a mistake (duh).
Last June I purchased a 3 pc. Casetta outdoor furniture set that was also marked Target Home on the box, from...
I am writing to express my disappointment with Target.
Although I was born and raised in Orlando, Florida, I have been living overseas since February 2010, partly in Afghanistan and partly in Kosovo. Living with minimals has been quite a lifestyle change. However, this was a choice that I decided to make thus this is why I am still living overseas. Prior to my decision to temporarily live overseas I was living a normal life in Orlando, Florida. As you know, you have many stores in the Central Florida area. Target has ALWAYS been my "go-to" store for shopping. I have always loved the service, the layout or the store, the cleanliness, and of course, the products. Therefore, when I found out I was pregnant; I decided to use Target.com for my registry. Due to my experience of living overseas, I am aware of the shipping restrictions thus I decided to make my registry and call Target.com and ensure that the products on my registry are able to be shipped to my current APO address. Thankfully, the crib, mattress, clothing, bottles, etc. could all be shipped. So, I finished preparing my registry and sent it out to my friends and family back home in the states.
On April 5th, my Mother purchased the Graco Lauren Classic Convertible Crib and the Million Dollar Baby Twilight Mattress from my registry and had it shipped to my APO address listed on my registry. On May 1st, I received my mattress and was expecting my crib the follow any day thereafter. Two weeks went by and I had yet to receive anything else from Target. So, I decided to give them a call and find out the status and how we can resolve this problem. I was told that my order confirmation states that the crib time frame is until May 21st therefore I must wait until May 21st before anything can be done to move forward. So, although this did not make me happy, I understand why I needed to wait, so I did.
On May 21st, I called and spoke with a representative gave her the reference number of my "issue" and expressed my concern. She informed me that although my order confirmation states that the crib should arrive by May 21st, I had to wait until May 24th in order for them to issue me a refund and re-ship another crib. When I asked the reason for this, she informed me that this was policy. However, my order confirmation states that May 21st was the last day I needed to wait. Not to mention, the previous representative informed me that May 21st was how long I needed to wait. She did not mention this “policy” of waiting three days after the last shipping date. Had I known about this additional three days the first time I called, I would have requested a refund and purchased a crib online, elsewhere.
I should not have to wait three more days. My order confirmation states that I am to receive my crib by May 21st. Target should have refunded and re-shipped that same day, no questions asked. Instead, I was offered a measly $15 gift card the hassle that I am experience. This was a slap in the face. I explained to her that I do not want a gift card, I want a crib. After a 20 minute conversation she provided zero results and I am left waiting three more days for a crib. Calling Target and speaking with someone should have left me feeling like everything was going to be okay, yet I got off the phone with them feeling even more frustrated than before I made the call.
The reason I am very disappointed is because I am due to deliver June 25th and I was told that I now have to wait until May 24th until I will be issued a refund and new crib will be shipped. This leaves four weeks for me to get my crib, which provides no guarantees. If the second crib is shipped on the 24th and takes as long as the first crib (never arriving at all or arriving 6 weeks after the original ship date) then I will not have a crib for my child. However, Target is not concerned with that. They have to follow some “policy” that was not mentioned in my initial call and is not mentioned anywhere on my order confirmation or Target’s website.
So as you can imagine, I am very discouraged by this answer from Target's management team since I might not have a crib for my newborn baby. I am living in Kosovo which is a poverty stricken country and I am not able to buy a crib here. I do not trust the manufacturing, nor do I like the expensive prices of the cribs. They are triple the amount of the crib that I have on my registry, not to mention, I will have to purchase another mattress since I have one sitting in my baby's room.
Prior to me putting the crib on the registry, I called Target.com and ensured that the very crib on my baby registry is able to be shipped to my address. In addition, I was home in March for 35 days and I could have purchased a crib and had it shipped from the states. However, I found no need for it as I was confident that Target would ship all of my items listed on my registry as I was told they would. It is unfortunate, however this experience has forced me stop shopping at Target. The service I received about my crib was very unappealing. Target did not solve my problem; they just made me wait longer. This is unacceptable. I will be sure to end my Target shopping days and I will be sure to spread the word in the community. It's unfortunate it had to be this way, but I have been extremely let down by Target.
I ask does Target get money for the government for hiring disabled people or do they do it to make themselves look good. I had to deal with a slow cashier today while me and my husband were shopping. I normally shop at Walmart since he works at their home office but I was hungry and Target has restaurant. I had to wait in line for ten minutes for only three items. The cashier was slow. I confronted her about it and she got rude to me. I got in her face. I then complained to the manager and the manager said that she was slow because she just came back from sick leave from having a stroke. She should have been fired or laid off as soon as she had the stroke. I also found out they knew that she had a disability when they hired her. They should never have hired her in the first place when there are people out there who are not disabled and can do a better and faster job. Do you only hire disabled people because the government required you to or to give your company a good image because I did not get a good image from her at all. As a matter of fact I wanted to slap her for her rude behavior.
Went into Target today at the Rogers, Arkansas location just to get a few things. Me and my husband were out eating at a local restaurant and Target was closer by than Walmart at the time, and all I needed was just some trash bags, dishwashing liquid and bar soap. Ran in to get those things and thought I would be there just a few minutes. It turned into almost 10 minutes at the checkout lane. I guess they had no one else working there at the time, just that one girl at that one checkout lane. She was slow as heck too making it even longer. I told her about how slow she was being when I got up to the checkout and she cocked a 'tude with me. I got right back into her face and turned her into management right then and there. Her name was Amanda B. if Target corp happens to look at this. She needs to be fired. RUDE little lady!! I came very, very close to just smacking her!
My loving mother in law purchased a gift for my birthday that i didn’t want. I went to Target and tried to exchange the gift for store credit… I guess it’s been a long time since i’ve exchanged an item, because they have a policy that i’ve never heard of. Now keep in my since it’s a gift – i didn’t have the receipt (no way i tell my mother in law i’m returning her gift). When they rang up the item, it was $150.00, they told me that since it was over $70, and i didn’t have the receipt i could only get up to $100.00.
I’m a reasonable person; so i said “ok, put it on a gift card”. They said their policy is to exchange the item, for a like item in the same department up to $100.00 in value. What? So, an item that they’re going to put on the shelf and sell for $150, i can only spend in the same department? What a crock of ###. They’re already making a $50 profit and they won’t let me spend it anywhere else in the store?
I waited stubbornly for 45 mins to speak to the store manager. Her only reply..”it’s policy”. Are you kidding me? She must have been a parrot in another life, because she just kept repeating it. I could tell i was getting nowhere, so i asked for her market managers name and phone #. She said she didn’t have a market manger. Look, i don’t know what fancy title they call her boss, but that’s who i wanted to speak with. She instead gave me a customer satisfaction card with an 800 number on it.
This 800 number goes to a third party- who then relay’s the complaint to corporate…yeah right. I bet Corporate Target really looks at those complaints.
I should be able to voice my concern to a regional manager, or the store managers boss. I can’t believe that they just push people over to a third party.
Moral of the story boy’s and girls is to avoid buying gifts at Target. If Walmart carried the item i’m sure they would’ve wanted to keep my business. Maybe with enough complaints Target will change their “policy”. Oh that’s right, they don’t actually hear the complaints.
Should they invest in reasonable store managers? My understanding was a store manager can make an exception to override a policy if they wanted to. Would that $100 gift card be worth it to them if i kept coming back?
Friday before last- I had enough money in my account to finally purchase a 55″ Phillips Flat Screen LCD TV with a 3 year service plan- Total $1, 078.00. I made the mistake of going to the Target Store at 4575 West 11th Eugene Oregon. I was declined the purchase- all said and done, the reason for my decline? I hadn’t spent ENOUGH money in the previous year to “qualify” to spend such a large amount. Hmph. I then proceeded to the Walmart store at 4550 West 11th, Eugene Oregon. Where- lo and behold!
Walmart had ABSOLULTELY NO PROBLEM with my money. Despite my not purchasing anything with them for the previous 4 years. Therein I purchased a Sanyo 55″ Flat Screen TV LCD, complete with service plan for about two hundred and fifty dollars LESS. How Target stays in business with their patronising attitude- is beyond me. My apologies Target- for not being ‘worthy’ enough to spend even more money in your stores. And I apologise also- for my complete unwillingness to spend any more there- ever.
Later that month I went to the Target store in Van Nuys, CA. A large sign on a baby T-shirt display read “Clearance 70% reduction and more.” I bought 3 T-shirts for my grandson and checked out. When I got home I realized that I hadn’t received the reduced sales price. About an hour later I went back to customer service for the reduced price and they said those T-shirts weren’t really on sale. So, I went to the department and shot a picture of the display and brought it back to customer service.
A representative was sent to check it out and came back with the sign and said it wasn’t supposed to there. I showed the manager, Eduardo, the picture and he said sorry, we don’t do our sale price tags this way and refused to sell it at the in store advertised price. Still have the pic in my phone.
I have been a target shopper for years now and have always been satisfied with your products and services. At...
I live in the Florida keys and if you know anything about the keys there is no shopping! So I ordered a duvet and set of curtains online threw target using PayPal as my check out method to save time! Well the curtain arrives 3 weeks later and it's only 1, not a huge surprise but online it states 2 panels! So I call costumer service long story short I was on the phone for 2 hours!! Not exaturating! First w some kid after 1 hour 20 min asked to be transferd to a manager, 1 she had no idea about the previous 90 minute conversation, and turns out I was transferred to someone in the phillippins!!! Put on hold again transferred back to the us only to haft to pay $27 for another panel which was not on sale anymore and did not qualify for free shipping!!!
I went to the Target to do some shopping today. I purchased, or intended to purchase over $200 worth of merchandise, only to have my Bank of America courtesy check denied by your agent. I went to BOA after leaving your store to see what was the matter. I was told my account had no issues. have had exemplary credit almost all my life. This was an embarrassment to myself being denied the purchase in front of the people behind me. The supervisor there offered no help just saying that’s what the computer says!
Well I higly doubt I will return to a Target store after this. I was a monthly shopper there. I would like to see what kind of response I get from you at this level. I was wrongly parked outside of tour target store on sunday waiting for my wife who was about to come out when an employee from that store who was recollecting shopping carts came to yell at me and wanted to start a fight with me because he wanted me to move. I moved my car and proceeded inside the store for a complaint when that same employee came inside and told me i was a “wuzz and didnt have the balls to fight him instead of telling on him”.
Why do you make it so hard to cash a “cash back check” that you send to my husband? No one has the right to ask for our social security numbers and yet that it what you require to cash a check. Why can’t we just use our driver’s license the way we do when we write a personal check? Also, why can’t my husband sign and then I sign and cash the check with my driver’s license ID? It seems that you purposely have made it difficult. This makes no sense when you are the one who sent the check to us. It has all the attributes of a scam.
The security employee who was at the door was hearing him as he told me this and wouldnt do anything. I told him that i was going to call the police as the employee kept on telling me the “lack of balls i had” for not confronting him, all of this happening while there was alot of people watching as you can imagine, the whole line of cashiers were just staring. After the security person sent this employee out the back the manager approached me, i told her i wanted to report the police because i felt threatened coming out but she (manager) told me she would take care of the situation.
She said there was cameras outside as well as inside the store and told me she would take care of the situation. I take responsability for my fault but there is no reason for one of your employees to insult, and threaten, pick a fight and try to embarass me in front of many people. If that employee would have been courtious in the first place none of this would have happened. I did not call the police because my wife convinced me not to, but i hope that this incident will not be taken for granted.
In today’s ad you advertise a Baby Boat Float for $12, went to the store just now at 12:00 p.m. after church and your store and all stores in Sacramento were out of them. The store I went to said there were 7 in stock and sold out at 8:00 a.m. I thought could order online and this product cannot be sold on line according to your web site. Everytime it seems I want a product at Target, and I realize it is summer, or whatever time of the year it is, your stores do not get very many of them and it is first come first serve, I realize, however, but not everyone can come in when your store opens. You could at least have it online when it is advertised in your weekly ads. It is very frustrating.
On a good note though I do love Target and especially your grocery department. There are very few items I can’t find at your store without going to a grocery store, but that is alright. While shopping at Target this past weekend, I purchase one bottle of wine. When checking out, the clerk asked to see my ID. I showed her my DL and she said she had to scan it. I told her to take the wine off our bill and she said she couldn’t do that (why not–too much trouble?). We have purchased liquor from all kinds of retail stores and have never been asked to scan our DL. I let her do it but realized I should have refused.
There is already too much of our information out there. This is the most ridiculous policy I have ever seen–when did you start doing this? I will never buy liquor from Target ever again!! We are usually asked to see our ID for verification when using a credit card, which I have no problem with. You need to rethink this policy! An unsatisfied customer!
I am a young American American female who is a frequent target shopper. When I enter the manchester or enfield CT store I am followed every time I walk into the store. I try to shop the store looking for deals I will watch an item that I want and continue to go to the store to check if it has been marked own low enough for me. It’s frustrating having someone follow you around the store as if you did something. I have call the office with several complaints regarding this issue as well as calling complaining about your employees putting items in their carts while their marking items down.
Every time I call customer service someone apologizes for my experience and state they will send my complaint to corporate office . I have never stole anything in my life and never will if you need me to see you my background checks I can because I am so fed up with this serve form of harassment. Know one should feel the why I do when I come into the store. I use to love shop at target but now I feel I’m a big TARGET every time I go into the store . I would not wish this type of experience on anyone. I plan to contact the better business bureau if I continue to go through the chain of command and nothing gets done about.
Ordered a couch on 10/24 from target.com. The original delivery date emailed to me was 10/29. I got an email on 10/27 saying: delayed until 11/4. I am now much more frustrated after receiving another email on 10/30 saying that it will be delivered on 11/7. I opted to cancel and buy locally. Fumbled around the link emailed to me a couple of hours earlier. No success in canceling my order.. Called customer service and learned that contrary to an email received hours ago, I can’t cancel. Target really needs to get their online ordering act together!
Customer service was pleasant, but useless. Tried to email my complaint (almost exactly what I’m writing here) through target.com. Hit submit, and it told me to please enter a valid question or concern! Ha! Apparently my frustration isn’t valid to them. This will be my last order! I recommend avoiding target.com.
I ordered a sark razor scooter online at target.com on sale plus I had a coupon. UPS returned the item back to target.com because it was damaged intransit. I was never contacted about this issue. The item is out of stock online but available at my local store. The price is now $159 NOT $122 and my coupon has expired. Target should honor the price I purchased it at and let me pick up my purchase at my local store. They will not. I will be canceling my red card and will no longer shop at target!
I was proactive this year by going on line to purchase a lot of things at Target. On 11/24/2011, I ordered several DVDS on line and received an email stating my shipping informaiton. I waited until after the specified shipping date with no items. I telephoned Target and talked with a representative. I was told to go online to reorder the items and they will honor the original costs. I was having difficulties shipping to a P.O. Box address and I had to call again.
I talked with a representative and she supposedly was going to honor the Black Friday costs for the items. I received an email stating a different cost from which I aggreed upon and was told would be the finaly cost. I had to call again to get it change to the Black Friday costs. I guess I will find out in 48 hours.
On Sunday, August 21, 2011 12:35 PM, I placed a gift order for my brother. You have deducted the funds from my gift cards and have yet to deduct the balance from my bank account. Your company did not have the decency or the professionalism to send out an email informing customers of your behind the scene issues. Moreover, there is no record of my order on the website or via your customer service when I made a call.
There is no history of my order, save the confirmation email and the fact that you have the money from my gift cards–something I could have used to pick up a last minute item had there not been a major screw up by your company. What baffles me is that I am switched to another department when I called in and was on hold for too long of a time. Really why would that be even a suggestion when you have no record of my order according to your phone service rep? Do you really expect to keep your customers that has been affected by this?
Can someone contact me regarding my order and my Gift Card money?! This is absolutely unacceptable! Here it is, more than a week later and no correspondence regarding my order. At the very least an email could have been sent to all in your database apologizing and explaining and compensating for this!
I was in the target Store in Cheektowago. NY (walden galleria). I went to purchase multiple items after collecting various coupons I used and spending a great deal of time finding the products and making sure they were appropriate for the ooupons being applied. The girl at the checkout bagged and put all the items in my cart (I had a very large order with multiple bags). After she started applying the coupons she began questing whether on purchased them and refused to look on the register receipt on the computer but made me dig though the bags to show her each iten (even if i bought three; i had to find all three!) really.
The line was building up. The last item she questioned (and by this time i was really annoyed) I could not find it while digging through the bags several times and it was in a bag by her; not even in the cart! We got the item out; she said this is not the right size for the coupon and I stood there thinking “how could that be”?. After I looked at the product I said wait a minute it is the right size and had to literally show her the size!. My daughter is a cashier at a local grocery store and she agreed that it was really ridiculous how she dragged out that whole transaction, held up the line and embarrassed me.
I have not had this happen in all my Target travels so I am assuming this female was likely poorly trained. I appreciate your feedback. I am a long time valued customer.
On Monday, Nov. 28, 2011 I walked into the Target in Houston, Texas on N Eldridge and FM 1960 with my wife. As my wife and I were shopping, in the mens cologne, makeup dept. The P&L employee Leon was following me everywhere in the store as if I was stealing. I asked him why he was following me around, and he said “I am just doing my job”. As he continued to follow my wife and I around, my wife asked him why, and he replied like a robot, the same thing, “I am just doing my job. I left all my merchandise in the basket and asked for a Mgr.
Another black employee, Teresa the “Mgr”, said he was just doing his job, and she would ask Leon why he was following us. No police where called, because I or my wife were not stealing. We left becasue of the way we were treated. Because of my race, Hispanic, doesn’t mean I have to be treated like a theif. I have never stolen, nor do I have a criminal record. To be treated that way after shopping at that store for years, and spending $ there since day one was very upsetting.
No one should be treated that way, unless you are caught red handed, and Mgrs., should not stick up for the employess unless they are right. I could have swore, the reason places like that stay around is because of my $. I hate to be profiled, and I can’t think, and they cannot justify what they did tonight at the store. They have lost my business. Walmart, I am coming back !
I received the Evenflo Triple Fun Jungle Exer Saucer on 11/17. The box was beat up and had a hole in the...
I tried for two days to order a ALIVE doll but after hours on the computer and being billed for FOUR orders and no way to delete and being told to give my Number which I didn’t remember I gave us and call Toys R Us and got my order without and problems disgusted with Target. I did pay $2 more because it wasn’t on sale. But it was worth it. Also, for some reason the Super Target in Savage, Minnesota has what looks like a homeless person with about a 12″ long skinny beard working in the produce department without a beard net or gloves. I observed this person on a recent visit, stroking the full length of his beard with his hands and then he proceeded to stock fresh produce on the shelves. YUK!!!
The store manager must think there’s nothing wrong with that. I will not buy any produce from any Target store after this incident. I have been trying for a half hour to simply order two oven mitts, and it won’t let me check out. You already have my registratrion and my credit card info, but every time I try to checkout it won’t even take me there. This is Christmas. I deserve better treatment than this. I won’t ever use target on line if this isn’t fixed.
Do Not register at Target!! I registered with Target Baby a few months ago and have had nothing but headaches. Their website is a disaster and crashes every day. Items go out of stock almost as soon as you put them on making it impossible for your friends and family to purchase items off your registry. Nearly 70% of what we registered for a month ago are now out of stock! Customer service is a nightmare and they put you on hold for over an hour only to disconnect you at the end. We’ve had gifts sent to us off our registry with no packing slips or information about who sent these items.
I have to ask around to all family and friends and do my own detective work to find out who sent me these gifts. Not a single person at my Target store or Target.com can tell me who sent these gifts. How absurd is that?? They were shipped from the Target warehouse and they cannot identify who purchased the item. Save yourself time and hassle and register at Babies R Us!
On the 14th of September, I placed an order through the .com/website. I rec’d an email from Target.com immediately after completing my order, confirming the order, providing me with an order # and an estimated delivery date for my order. The estimated delivery date was from 9/20 to 9/22/11. Today is 9/29, and I have not yet rec’d the order. I attempted to look up the order status on line, which did not work.
I phoned the number listed for customer service, was eventually connected to a young woman who could barely speak English, and who proceeded to tell me that “due to the fact that we have a “bad computer”, the order ended-up in Target’s “junk pile”, and therefore, “will not yet been filled.” I beg your pardon, but I am writing to you from the ordering computer, which is a 2011 MacBook, used by me exclusively. She was rude, did nothing to help the situation, interms of apologies, no offer to re-order and expedite my shipping due to my inconvenience, and then disconnected the call.
If you truly do record calls for quality assurance, whom, may I ask, listens to them? I had to call back, the first woman had deleted my original order, and we had to start from scratch. This employee spoke perfect English, but asked me to repeat every single thing I said, at least once. She was slow, not very accommodating, and again, no offers to ship my order more quickly due to the inconvenience.
If we did not truly need the book cases that I ordered, trust me, I would NOT re-order them. Going forward, I will be much more judicial about trusting Target.com with my money, my order and my time. Target stores are exemplary, in my opinion, but your online ordering system is pitiful, at best. This whole situation has cost me over one hour of my time today, we’ve waited two + weeks for a non-existant order to arrive, and never rec’d any communication from Target to say that the items should be re-ordered due to a problem on your end.
And yet, I receive at least one email every two days from Target, telling me what to buy/what’s on sale, etc. Wow. Good luck to you – you need it!