Crafter's Market Customer Service Contacts
United States - 23328
I have ordered some scrapbook paper from CraftersMarket website and it took them forever to deliver my order.
When it finally arrived I was very disappointed because the color was incorrect. I called CraftersMarket customer service and asked for an exchange and they promised to contact me back as soon as they'll find the solution. No one from the company contacted me back and I did not receive anything. They also did not refund my money.
I wish I had found the reviews regarding this site before I ordered anything. I am having the same issues, response to emails have been zero!!! Paid in full, received part of my order with other items on backorder and has been weeks and still nothing! Unfortunately I needed these items for a project I was working on and it has delayed and is making me look bad to my customers. Only site online that I could find that sells what I ordered! Bummer because now this really affects not only my business relationships but also my income!
Was debating on ordering from them again, but after this first order, no company response to emails about order, and now finding these reviews, I will not be placing another order from them at all!
Horrible site, customer service, I would not recommend anyone ordering from this company!
Order ( full set of DMC floss almost $200) placed 3/1/12, site states shipments made in 2 or 3 bus days, email on 3/7/12 stated items shipped, order did not arrive for wife's b-day, no answers to emails, tracked down contact info from website host. Mr. Harry Murphy claimed that he had just shipped items that morning. Got home to see email that my order was cancelled, they have my money. contact #'s include [protected], [protected], [protected] owners are Harry and Karen Murphy and the actual address is 947 Unicorn Trail, Chesapeake, VA 23322 don't let them screw you too
I ordered 3 different colors of Paternayan Wool Yarn from the large selection they show on their website on...
I placed my order with Craftersmarket.net on May 26 and received the shipment a week or so later. I wa...
Ordered floss 4/18/11 (Monday). E-mailed Wednesday asking for ETA, since the site claims that "most" items are shipped in 2-3 days. No rseponse. E-mailed again Thursday and got a response Friday saying that some items were backordered. I asked them to send what they had, and they did not respond or ship anything. I debated on cancelling the order altogether, but felt that I would get billed anyways since I had little faith anything gets done correctly there. Got an e-mail on the 28th saying that my order shipped. It is now 5/5/11 and still nothing in the mail (Shipping first-class from VA to ME should NOT take 7+ days). I tried calling the number they have multiple times, but it rings about 4 times, then just tells you to e-mail them with any questions.
To sum it all up: HORRIBLE communication, slow shipping and the 2-3 day guarantee means nothing. It doesn't even make sense to put "most items ship in 2-3 days" since they can then use the excuse that "your order was special so the 2-3 days doesn't mean anything". If you're going to make a guarantee, then do it, otherwise don't.
Ordered floss 4/18/11 (Monday). E-mailed Wednesday asking for ETA, since the site claims that "most" item...
I ordered several items from craftersmarket.net and all but 3 were shipped on April 19. Those 3 items were supposed to be shipped 4-7 days later. I still have not received them, nor have I received a refund or any correspondence from the company. I e-mailed them to see when the items would be shipped and never got a response. I guess they are just going to keep my money. Buyers beware! Do not use this site!!