Taco Cabana
reviews and complaints

STORE 20285

We went to the location on Culebra and 1604 in San Antonio, Texas. First our box of taquitos were burned on the ends so we couldn't eat all of them threw all the burned pieces away and then our enchilada plates the sauce for the enchiladas super salty we couldn't eat that either so we called the store in hoping we can exchange for something else or a refund and he denied both. He said that's the way food there is made now which is incorrect because we eat there all the time and have never come across a problem until today 09/11/2022. The manager was rude about it and kept saying that's how there food is. Not a good way to handle customer issues or concerns. We spent almost 55.00 for dinner and for us not to eat most of it. This service is not ok.

You are understaffed for months now and the workers there are overwhelmed! My food tasted awful but it’s not their fault! First of all waited in line forever! The fajita tacos, the fajita tasted so bad and overcooked and it had the dirty grill taste! The kicking nachos too with the fajita and it didn’t come sour cream, guacamole, lettuce, it was just tortilla chips, nasty fajita and cheese. I saw the poor guys working hard but I told them I don’t blame them they are great kids working there but you are over working them and the food is not good! I want my money back! And get it staffed! It was at 4:12 we got there and we got everything at 4:40 or so.

I have gone on your website for general information. I have written two complains about the service that I received at the Yale location store. I still have not received any responds to the horrible service that I received. So I am going to type it again. My husband and I went to the Taco Cabana on 167 Yale St. Houston, Tx 77007 # 20343. On 07/23/2022. The time that we ordered was 1:56 p. We never got our order. We finally got a refund at 2:22 p. The employee excuse was that it was shift change. The employee claimed that they were working on our order. But never did. There were plenty of worker at the location and the customers at the drive thru were getting their food.

I use to love taco cabana but not it is horrible service and the food sucks as well. I’ve been to 2 different locations. Atleast with chipotle that food is the same but at cabana I go to specific locations for good food and now even then it’s bad. I pulled in one day and heard silence. Finally I said “can I get assistance” then the lady said “que” I repeated my statement and she said “yes” like what do you mean. I left bad decided I was no longer dealing with that. Too many Mexican restaurants in texas to have to deal with that. Please give more pride in your customer service

I placed my app order at 10:39 in the morning on July 30, 2022 my estimated pick up time was 1047 arrived at around 1050 to pick it up through the drive-through. I was told I had to come inside and could not pick up in the drive-through. I was directed to the front of the building where I waited another 10 minutes and after waiting so long I came inside spoke with a gentleman and he had forgotten that he had directed me to the front. It’s either lack of training or just lazy kids that don’t give a damn about their jobs or have integrity! I have a feeling it is the latter part

I ordered food from 3930 S Carrier Parkway in Grand Prairie . When I originally order the young lady at the window didn’t seem like she wanted to be at work . She asked me if I had enough to pay for my food. I placed my ordered asked for no beans on my meal and when I returned home I had hair in not only my nachos as well as my Falita. Upon returning the food several different employees walked up to me with a smirk asking what’s wrong with the order after already speaking to the manager whom was extremely unapologetic. Never apologize seemed very intentional . I’m extremely upset that is disgusting and ill def let everyone including Facebook know . Who knows what else happen to the food !

I was a customer at the Taco Cabana on Lake June in Balch Springs Tx an the manager Juan was getting drunk drink the margaritas…..He is so mean to the staff I will not be coming back to this Taco Cabana.

I stopped at a location in Dallas on my way home 15 minutes away from my home went they the drive thru got home and all my food wasn’t in the bag. I tried to call 6xs and no answer

So I placed a delivery order and I got a text saying it was on its way and then 10 minutes later I got a text saying it was canceled no refund on my money this is the second issue of having a store location I don't like this store anymore and I'm making it known

Taco Cabana on 8516 Fredricksburg in San Antonio Texas 78229 store has a inconsiderate n non courteous order taking person. He created a wrong order n asked me to pay. I had to correct him as he was planning to offer the additional order to one of his friend. My order was meal # 6 Bean n Cheeze Combo and they served me beef to which I’m allergic. When asked why they served me beef they said they r too busy n have no time. They did not serve my replacement for 20 mins deliberately delaying my service.

This team here has no customer service sense n have a serious attitude problem. Hope this can be resolved on priority before more customers get a poor impression of Taco Cabana.

store #20328 972/223-5700 Order 215925 2/21/22 549pm

employee 447139

I try to frequent this location on my way home, but enough...

my order is always wrong. the products (salsa very watery) they sell are not as good as the Addison/Monfort location(near employer).

This store consistently does not provide a complete order if it is made online. This is easily the third time that I have ordered from this store, send my husband to pick it up and he gets home without the complete order.

I ordered 3 cabana bowls and a beef nacho. It seems the one item that is different from the others is always left off but it is charged.

I can tolerate it if an item is left off but not charged but this is not what is happening. I keep ordering items that are charged for but not delivered.

Very frustrating.

The food was cold. Pico de gallo had no peppers. Tesoro location.
YUK--- next time I will go to Southcross Always a line there...not so at the one I was at tonight.

I was at because we are my friends were trying to do taco cabana on4903 west bellford the person taking the order was great the people making the order were great but the Hispanic manager was very mean and very rude and did not want to give us condiments stuff is simple as jalapenos and salsa she act like it was hers and I told them I will pay for it if I have to but condiments should come with the food she was very rude and she needs to be fired November 30th about 8:45

I have been working here for 3 years off and on and have never been so stressed out before like i am now. its hard to give customers what they want when our GM never orders anything that we need. we have to try and make things work for the customers most of the time they get mad and drive off. when i tried to tell our GM what we were running out of and will he be able to go to another store to get some he said thank you and you are my star employee. the next day as i walk in to work the assistant manager said freddie wants to talk to you because of how rude you were over text with him and victor. i was unaware of the issue. he sits me down and the first thing he says is "do we have a problem stephanie? i said excuse me. his whole approach came off aggressive. then tells me "why do i have you here still."- im sorry but i dont bully easily - then tells me its nun of my buisness what he orders in the truck order that they are still transitioning to the new company thats why he cant order some of the container or bags or the right cleaning supplies because they dont have nothing instock. Im tired of dealing with this manager who is never here and gets on us about sales when a lot of the times we lose sales cuz we dont have what they want cuz freddie doesnt order it and then turns and says we dont help him yet when i do he says he doesnt want to hear from me what we need anyone else but not me. hes a manager and needs to act like one.