Taco Bell

Today, May 18, 2017, around dinner time, I was in the Taco Bell store 030553 in Jacksonville North Carolina on North Marine Blvd. While eating my food I over heard a few employees taking together about how they believed they were being mistreated by a manager in the store. I didn't ask questions as it was not my place but felt strongly that this needed to be brought to the attention of someone. I come to this Taco Bell regularly and see these employees and they always appear to be working very hard. As a customer it's hard to over hear how employees feel that they are being punished for no reason because of how they are being treated by management.

During this same visit I also saw who I'm assuming is a manager, based on the difference of shirts, follow an employee into the bathroom and then immediately walk back out of the bathroom. Basically as soon as the door shut the manager had walked back out.

I enjoy eating a Taco Bell and regularly do eat here but after what I have witnessed today I feel like I will need to take a break from Taco Bell and not return to this store unless treatment of the employees from management changes.

I'm enclosing a picture of the bag that my order was in. Two of my items were wet and soggy due to the bag being wet on the bottom. I sent a complaint to the store today.

I'm enclosing a photo of the bag.

Please note the bag was placed on back seat of my car. The seat was dry. Then when we got home and took vag out if car we noticed the seat was wet from the bag. Was very disappointed about this. Spend too much money at this location. It's also close to where we live.

This was the filthiest Taco Bell I have ever been to in my Life (and I am not a teenager).

The entire place was just covered with dirt, dust, grease, thrown away wrappers, napkins etc. Counters, chairs, tables, Walls, windows, trays, floors all needed to be straightened out and needed a DEEP clean. It looked as though the place had not been cleaned in a VERY long time ---and if the Health Department was called in that week or ? -this Taco Bell Would have been shut down immediately.

A large amount of water had been spilled on the floor--one of the crew (a young teenager?) just kept fooling around playing some sort of game --throwing a item in the air and then trying to kick it ?--maybe hacky sac? and totally laughed and never cleaned up the water. Very dangerous slipping potential event.

At the 8658 TX-161 location, on 5-18-18 at around 4:45pm, I placed a large order in the drive thru. I ordered a 12 taco party pack, 5-3 layer nachos, and cheesy rice & bean burrito. After I paid for and received my food, I asked the lady that was working driver thru for extra napkins because we had eight small kids with us. She had already not given is enough napkins for an order that large, and when I asked for additional she gave approximately three extra napkins. I told her I had eight kids and needed more. She rudely rolled her eyes, and I replied that she acted like she paid for the napkins. Her reply was that I didn't pay for them either! I in fact had paid for them because I spent over $22 dollars. I asked for her name and my receipt and she rudely shut the window. I had already made up my mind that I was reporting her to corporate and left to go check into my hotel room after traveling from Oklahoma with eight kids ranging from 6 to 10. I know management doesn't train it's employees to treat customers in that fashion.

Taco bell 3333 Faillane Drive Allen Park, MI 48101 (313) 583-1280
5/17/2018 9:20:pm [order 265358]

I was standing in line with my wife and daughter about to order & employee while he was getting off of work waiting for his ride was sitting down next to the line from the cashier & he "had his hands down his pants touching himself" When I looked & said something to him he got aggressive & told me I shouldnt be looking (calling me the n-word) This was all happened in front of the cashier caught on the taco bell cameras & there was Witnesses. We left after his ride picked him up. [message me for any questions]

Cinnamon twists not included for our son. Paid but not furnished. However they gave us 40 sauce packets of which we used none. Save a buck but wasted 2. Come on have your people double check and be reasonable with the sauce.

This is a very common occurrence. I just wish companies would pay attention to quality control. If they did it would save them as well as the consumer a lot of trouble and money.

To Whom is Reading this,
Good morning. How are you ? I'm going to start off by saying I am an ex employee and this is not a revenge complaint. I've been fired from Taco Bell for about 7 months now. I've only eaten Taco Bell twice since not working there. Both times from the same store. The first time I was treated like a regular customer. The second time, not so much. After placing the order and driving up to the window, the drive thru person rushed my card with no receipt out the window and slammed it. I get home ready to eat, unwrap my taco, take a bite and I noticed hair. I don't care about not getting a receipt, but I do care about hair in my food. This is not acceptable by any means. It really hurts me to write this, but I can't get over the fact there's actually hair in my food. I have no problem with anybody that works there. All I'm saying is, in the future I'd like to be treated as any other customer.

I went in today May 16th 2018 and was baffled at what i heard and saw. The female manager was awfully rude to her workers, didn't help, and occasionally went outside to maybe go to her car. I'm not sure what she was doing. The food was good and the young man that gave me my food inside was kind but the rest of the environment was not organized. I am usually very pleased with my experience but this time was different. The managers need to do more because if they did their job they would have greeted me as I walked in or walked out so i could have caught their name.

Ordered 2 power burritos at 9:15 on May 16th, both poorly put together, inside of burritos coming out of the torn tortilla and a mess. Found a hair in one of the burritos. Completely disgusting, threw out entire meal. My email is jasmeet.[protected]@stjohns.edu so that we can resolve this issue. The taco bell is 1650 jericho tpke in new hyde park, ny.

The area to get your drinks was covered in pop. Our order was wrong. However, the worst thing about the visit was the employee I encountered. She was clearly under the influence of something, when I began to order she cut me off, began shaking her head and telling me no that I couldn't order because they were out of everything, when I said I doubt that and again tried to order she began waving her arms and said we don't serve food here we sell shoes...I was visibly upset & frustrated, so she finally got quiet so I could order, of course she rang up the order wrong. It was the worst experience at any restaurant I've ever been to.

I live in hawaii and it's atrocious the service we get out here, we don't really have a dollar menu our for example crunchy taco is now a 1.49+ tax and so on you advertise in our market great savings and we can't even use the app out here I think this is unfair and wrong I have been a 3 day or better customer per week but now the food is gotten skimpy and and service is worse then ever especially the mcully store.

Thank you for listening my name is Randy and my email is [protected]@icloud.com we don't even get coupons

Recently I was in your taco bell in Honesdale pa. The lady working the register was fantastic but that was not the problem. The girls working the prep and cooks in the back was the problem. Honesdale was issued a tornado warning on Tuesday May 15, 2018 the girls in the back decided TO LOCK THE DOORS SO NO CUSTOMERS WERE ALLOWED IN OR OUT OF THE BUSINESS then I had to wait for my food 20 minutes. Last time I checked it was illegal to lock doors of a business. Imagine if the windows got busted out or a vechile hitting the building. This was not fair to me or the others in your business. Just saying Honesdale residents lost power and even had uprooted trees. Also the girls I heard the girls said to other customers don't let anyone else in the building they only locked the doors because besides myself there was about 10 others in line at the time.

I order three of the meals at about 4:30 pm today, when I got home I was separating the contents and one of the burritos had a big bite taken off of it, I took the whole order back and they new about the bitten burrito as one of the employees came over to help the other employee complete the rebound and he ask her ow they got that one. If they havebitten food in the kitchen why was it not thrown out.

I was thinking about what to get from the menu and the cashier was very unrespectful she was rolling her eyes and walk around like if she was mad so I was very frustrated because her bad attitude so I tell her that if she don't want to take my order she can call someone else and she star talking bad things to me so I tell her to call the manager and she walks away with really bad attitude so I walk away from the store but I'm really mad an upset because a have to go somewhere else to eat just because the employees don't want to be at her place where she works

Im on lunch break. Wanted dorito loco tacos. I order the party pavk with 6 dorito loco and 6 tacos. The manager asked me if I wanted all crunchy... Weird I thought but said yes. I get home and have all regular crunchy tacos. I called the store#003631. It was determined that it was the manager that took my order. I told her I was disappointed she said I could come back and she would replace the but I would have to pay the difference. Said she was sorry for the miscommunication. My experience was not as expected. Though I paid for what I received.

I went in an ordered a steak soft taco and 2 mini chicken quesadillas and I waited like 15 min then a lady come sn like 15 min later orders her food and gets it pronto So when I ask about my order I am ignored and the cashier says she doesn't know what happened so I ask the manager who ignores me then when I ask for a refund the manager comes over never apologized so I asked the manager is that how customer service works because I have been her 20 minutes waiting on 3 items and you guys are steady making drive through orders and taking care of the customers after me so then the manager says "ok well we made a mistake here is your refund" then she just waked away I have never experienced such horrible customer service

My girlfriend and I stopped by the taco bell on south parkway and when we received out food half of one of our Doritos locos tacos was dumped put in the bag unwrapped. We were also missing a chicken chipotle griller and we didn't receive a receipt so we could call and complain. When i called the store I was told they couldn't do anything without the receiptand then hung up on. Since I didn't get a receipt I called back to ask when management would be there but
I was told they were going to call the police and hung up on again.

There suppose to be open from 7am to 12am, but over here on 17th street address here is 2355 17th street wilmington nc 28401. It was 11:25 when i got here and i called the store but i got no answer. This isn't the first time this has happened. I think you should get more employees that want to actually work and make the store money. Very disappointed, again.

I was ordering for my office in the drive thru. The first young lady was wonderful in starting to take my order. She was rudely interrupted by another employee on the speaker for drive thru. The first young lady told the 2nd employee she had the order being taken. The 2nd young lady would not allow her to do her job. She was rude and curt. Her tones were abrupt. I did not finish giving the order due to her cutting me off after every item with " anything else" and " is your order finished". I finally stopped ordering after I asked for tacos and chalupas due to her rudeness and bought the rest of the lunch elsewhere. I understand drive thru and sense of urgency. I also understand rudeness. Please allow your customers a moment to read your menu to place a complete order and maximize their experience with you. You lost sales due to this young lady. I hope she is retrained in customers service. Note: This was not during peak time or peak service times.

On 5/13/18 I (ticket order #107894) one of the items I purchased was a bean burrito. I asked to substitute the red sauce with chipotle sauce. Instead of my burrito costing me $1.29 it cost me $1.74 just because I substituted the sauce! I asked why and the cashier (ticket shows Laura but it was not a female, it was a older male with long black and white hair/beard). He said he agreed with me but that how Taco Bell makes it's nickles and dimes. Really?!

My family and I are long-time customers and will continue to go to Taco Bell but was just wanted to express my feelings about the situation.

In advance, thank you!