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Taco Bell

www.tacobell.com

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1.1

Overall reputation rating based on reviews and complaints

Taco Bell has an overall reputation rating of 1.1/5 based on 2 reviews and 2484 complaints, indicating that the majority of fast food enthusiasts are dissatisfied with their meals.

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Taco Bell Complaints Page 71 of 125

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J
7:57 pm UTC

Taco Bell hair in food. rude management

I ordered food and got home and found long hair on 2 of my double deckers. I called to talk to management and she was extremely rude. She told me that's to bad. Ut nothing ahe will do about it. I then took it up to the restaurant and showed them and while I was there all the workers were laughing. Not sure what was funny about hair being in my food. I declined a replacement because at that point I was disgusted and irritated with the whole establishment. I also noticed 2 of the men had long hair and did not have hair nests on, so I pulled out my phone and took a picture. The manager niki proceeded to ig or me and just walked outside. This whole experience is mind boggling. I have never dealt with such rude and nasty staff ever.

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A
aare
North York, CA
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Jun 07, 2018 4:34 pm UTC

Maybe they were laughing at your immature way of telling them. Normally people do not see grown women throw temper tantrums like a child.

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T
4:55 pm UTC
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Taco Bell the condition of your taco bell restaurant located @5320 knight arnold rd 38118

Please come and see about your Taco Bell Restaurant Located @ 5320 Knight Arnold Rd Memphis, TN 38118
The Parking Lot is full of little---the food does not look or taste like the other Taco Bells do. Please send someone to take charge of this location..
I use to eat there but the service quality have gone way down in the last few months
and until it improve I will not be going back... Nor will our other neighborhood Association Members..This location need fixing----The parking lot looks touble

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A
1:43 pm UTC

Taco Bell nacho supreme

My nacho supreme meal had a piece of paper in it. I have no idea what is is or how someone could have missed this. It was completely immersed in my food, all the way at the bottom. I didn't discover it until I was almost finished eating. I am completely disgusted. I will never go to another Taco Bell, especially not this one. This is completely unacceptable.

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D
10:17 pm UTC
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Taco Bell poor customer service at drive up weed restaurant

6-4-18 @ 8:15 pm
Waited over 5 minutes at drive up speaker to order. There was 1 car at the drive up window. I thought maybe they were very busy inside. Go to window and saw 2 customers inside. The boy taking orders was to busy drinking soda to take the order for the car behind us until we left window. I wouldnever recomend the taco bell to eat at.
Dana fransen
[protected]@comcast.net

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T
6:15 pm UTC

Taco Bell taco supreme softshell

On May 9th 2018 at approximately 2:03 PM I visited the Taco Bell store at 9900 Rockford Road to order a 12 pack of tacos which were suppose to be softshell tacos, 6 regular and 6 supreme which I got home and they were hardshell and none of them were supreme. I contacted the store to let them know and I was told I would be mailed out a coupon for the mix up which I never received. About 3 weeks later I contacted the store again to let them know that I never received my coupon in which I was told they must have gotten lost in the mail and the lady that took the call hung up on me so I called back and asked for the corporate number which was actually someone's number whom claimed to be the manager and I explained the situation and he told me he would mail me out a coupon which I still have not received.
The mistake was the stores not mine and they did not correct the problem.

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S
2:07 pm UTC
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Taco Bell discrimination to customer because of color (racism)

Normally would rate this 4 or 5 but a racist server and manager drops it.This place is damn horrible and Racist place ever I been. I usually give 3 stars even if i am not satisfied with services or anything like that. So, I was traveling from Columbia, MD to Raleigh, NC. I started my drive in the morning and due to I haven't ate anything since that time, I stopped by to Taco Bell. I placed my order around 12:54pm and I waited like 20 mins and mean while she called out my combo number like "Combo 6" so I went to the counter to take my order, and after I took my order she said she is sorry because she added Chicken in it when I order with no meat, Later on she found out that that order belong to other people. I waited again for like 5 mins, I again went and asked for my order status as people who ordered after me getting their order. She said she misplaced or someone by mistakenly taken my order. I said I was right there, but they didn't call out my order number, so manager/other employee name Geniffer came and said they call out by name not order number, but they didn't even ask my name while I was placing my order so I was expecting by number, and i am sure thaat they didn't call out my name either because if they would have called, i would have picked my order. Moreover, after that Geniffer Told me that she will get my order, so I told her if it is gonna take more then 20 minutes then I don't want because its already been over 25-30 mins and people who came after me and for dine in and drive through were getting their order except me. She said she will get my order soon. I was expecting after this much delayed she will work on my order first and then others Because I was simply came before them. I went to counter again after 5-7 mins and she was busy taking care of other drive through customers and completely ignored my order. When she saw me, She told me that she will refund my money back, and she processed my refund without even asking me whether I want it back or not. After waiting for long she told me that and no food. I was so shattered, because I was starving, hungry and mentally traumatized by this event. How come she served and delivered everyone except me? she discriminated me against other race as I am the only brown person. she shouldn't treat anyone like that. There is no way anyone treat any person who comes to any restaurant or anywhere treated like I was being treated by Taco Bell. It just completely annoying and bizzare. She wasn't even sorry for the event. I mentioned her that I felt like it was Racial Discrimination. I have never been treated like that. I felt so bad about being in my brown skin and way too much angry and upset with the event. They didn't even make up for their mistake. She said something like an yes, 'I am sorry about that, but I can not do anything'. So that's with the famous Taco Bell's. I haven't seen or been to any restaurants in any country of this world that treats their customers like this and let them go hungry from their place especially food chain like Taco Bell which is in many countries. This event made me so upset that i didn't even feel like to eat anywhere and i drove back to home and while i was cooking for myself I was kept thinking about the event and cut my finger because its mentally disturbing and not acceptable by anyone as a different race and it almost made to feel like bad about being brown. I will spread this incident as much as I can. If people are non discriminating, Then they would definitely stand by against to racism and discrimination done by certain people in this community. This event mentally torturing me so badly which make me super uncomfortable. I spoke with Taco Bell Customer service but no update as of now.

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What The Heck 85
US
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Jun 04, 2018 3:13 pm UTC

They lost your order. It happens. Stop making everything about racism.

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M
7:20 am UTC

Taco Bell closed early

I googled restaurant hours to make sure they where open so I wouldn't make a trip for nothing. When I arrived the drive through open sign was on... this was at 1:15am. Pulled up to order and a recording came over the speaker saying they were closed. I pull around to the window and all I see is a mop bucket. I know employees were inside because 4 cars were in the parking lot. The store hours sign said they closed at 2am. So I left and went to the service station next door. I mentioned it to the lady at the service station and she says..oh they do what they want to over there, they were probably hiding in the back until closing time. I want go back. I just thought somebody might want to know.

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D
11:47 pm UTC

Taco Bell product

I order some food from the Batesville me store and all my food was put together horrible. All three taco shells was broken and there was hardly anything in them. And my mini chicken quesadillas also had hardly anything on them. I spend a lot of money on Taco Bell because I like it and I'm tired of my food being put together badly. Please contact the store and see what's going on.

Thanks

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J
11:10 pm UTC

Taco Bell cheese quesadilla and speed

I waited For 37 minutes in the drive through in Enid, OK. For 2 cheese quesadillas and a Dr Pepper. That is ridiculous. Then, I get Home and begin eating my food, and BOTH quesadillas contain lettuce. I've had this menu item multiple times and there has never ever been lettuce before. Not good at all.
However, the lady working the drive through was polite, happy, and kind and I appreciated that.
Please talk to your enid branch about their drive through time management skills.

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T
7:11 am UTC

Taco Bell incorrect charge for my order

Last night my friend and I went to the Taco Bell nearest to us on Stadium Street in Ann Arbor, Michigan. It was later at night, between 11pm and 12am but I cannot recall the specific time. When we pulled up to the drive thru there was a sign that said, "No lettuce or tomato." The woman who took our order made sure to remind us and we proceeded with our order knowing this. All we ordered was four soft tacos and four hard tacos. She did not tell me what the price was until I pulled up to the window, and it was then that she said I owed $15.60. That seemed a little steep but I had no time to calculate and did not want to hold up anyone behind me especially if I was incorrect. After we pulled off we went home and I went on the Taco Bell website and realized I had been charged almost double for what I ordered. I believe she charged me for supreme tacos which I did not order, and couldn't have if I wanted to given the sign. So I would like to know if there is a refund or credit that I could get because I think it was very wrong and unacceptable how I got charged almost $20 to eat only beef and cheese.

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J
1:58 am UTC

Taco Bell every employee should have to take a monitor reading test before hired!!

I have literally had it with these ppl and this store! I have tried and tried and tried to give them chance after chance after chance! But i'm done! First, "tonight's" issue is that they had no drinks except tea! Then they overcharged me for two nacho bell grandes just to give me back less than what I paid! Then they got 2 out of 3 things of "my" order wrong! Chicken taco salad with no beans and of course I get beans! Chicken burrito with extra avacodo and of course I get no avacodo! W t f! They gave us nothing to eat a bell grande or salad with and the salad barely covered the bottom of the bowl! All that for 30 damn $! ? and this crap happens almost every time we go! I am done wasting hard earned money on something so pathetic that they can't even read a damn screen! People that don't care any more than that to do their job right... Don't deserve the money they are paid to work there! People like that don't do anything but run a business in the ground!

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W
10:26 pm UTC

Taco Bell bad service

The tacobell/KFC in our town of villa rica is the worst tacobell in georgia. They get my order wrong absolutely everytime and it is just tacos with no lettuce, how hard is it to do less work? It is honestly a joke in our town that we pass around that its not worth going to it because you'll never get what you order. I even asked the lady at the window twice while I was paying if they were correct and she looked me right in the eye and lied. In the past year I'm probably 10/45 times going for my food to be correct.

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B
1:56 am UTC

Taco Bell not getting what I ordered

Ordered multiple things and most things where not right ordered about 7 thing and most where meat and cheese others where chicken and only where able to eat the qeasodillas and the burritos and tacos where all wrong then the closed early when the sign said they closed at 2 they closed and 1:15 is so we couldn't go get our order fixed either we had about 6 car behind us that where told they were closed

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N
8:10 pm UTC

Taco Bell service

I went to a Taco Bell and waited over 30 mins for my food so they compisated me with 5 free tacos because we order over 10 tacos! Well I just tried to use all my coupons at the Taco Bell in rivergate and she refused to take the coupons saying I could only use one! So I said I will use them in all individual orders and she said no I could only use one point blank period! On the coupon it doesn't say on per day but does say it one per order which I was willing to do! If I couldn't use all of them at once he should've compisated me with something I could use all at once since I'm ordering food for my whole family and not just me.

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B
5:54 pm UTC
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Taco Bell sponsorship of tbs

I was told that Taco Bell is a sponsor for the Samantha Bee program on TBS. I hope that you drop any sponsorship of shows on TBS. Samantha Bee was vulgar and disgusting in her recent comment, insulting women everywhere. TBS is defending her and that is also terrible. I will eat at your restaurant again and take my family there when I know that you are no longer a sponsor. Sincerely, Brenda Powell

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oogaooga
Chesterland, US
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Nov 04, 2018 9:43 am UTC

Bye Bye taco bell, Samantha bee is a disgusting piece of [censored] anf your food smells like a fishy feckless [censored]

C
C
C&K
Sandusky, US
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Jun 07, 2018 11:17 am UTC

Boycotting Taco Bell for sponsoring Samantha Bee due to extremely vulgar language used against Ivanka Trump and others. Her program is just nasty. Too bad, because your restaurant is our favorite fast food.

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P
10:37 am UTC

Taco Bell corporate sponsorship of hate

We expect your company to drop sponsorship of the Samantha Bee's Full Frontal show! We are tired of such common disrespect, common language and hate of a media representative and advertising support of hate messaging. America and the world has enough hate. How sad to focus on this negative messaging instead of overcoming hate with non-hate. Your advertising representative went too far. Because your company supports hate messaging, consider your product boycotted until your action proves otherwise.

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Ken Bodnar
Marysville, US
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Jun 01, 2018 9:21 pm UTC

I totally agree with this post I will stop using Taco Bell if they keep advertising on the Samantha bee Show

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S
2:38 am UTC
Verified customer This complaint was posted by a verified customer. Learn more

Taco Bell service, employee, food

Taco Bell had been on my mind all day while at work and The closest Taco Bell to me is 30 minuets away so I had been thinking and decided it was worth the drive. When I arrived the employee that took my order was rude and acted like he was too good to be taking my order, but I let it go and just finished my order and left. I ordered 2 cheesy potato grillers and a chalupa w/ extra sour cream and no tomatoes for my fiancé, a #6 combo (2 chalupas w/extra sour cream and a soft taco) for my sister, and a chipotle chicken griller w/ extra sour cream, add 3 blend cheese, add potatoes and a mini chicken quesadilla for myself. But when I got home I found out that they completely screwed up my order. There was no soft taco, the chipotle chicken griller didn't have chicken, 2 chalupas didn't even get sour cream, and the other chalupa had a long black hair in it, so I wrapped it back up and am saving it for proof. This was definitely not worth me going out of my way and I certainly won't be making that mistake again.

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U
10:57 pm UTC

Taco Bell kooks/burritos

The burien tacobell in washington served me 3 five layer baritos and the first one was good but I was still hungry so I started to eat the second one and got sick from it haveing something that looked like flem or chewed up daritos tan cheeze weird smell nasty taste eewwwwwww...

So I drove back to return it, please fire the one who made that barito for me because it was hazardous as a meal very questionable employee check the cameras please review the footage of the kook during my drivethrough order it was last one ill ever order. So never again ewwww

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Update by ur momma
May 31, 2018 11:04 pm UTC

i threw up multiple times and was dizy and the mountain dew baja blast freeze icey was questionable also because after it melted it had layers of foam on top of the drink in the taco bell cup. ewwwww i think the ingridients were expired or the employee is questionably accountable !

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G
5:02 pm UTC

Taco Bell food, employee's

I love Taco Bell. I usually frequent the Taco Bell in my home town of Catoosa Oklahoma but was in Tulsa with my daughter and we stopped at the North Peoria and Pine location. The tacos weren't even together. The filling was halfway out of the shell. Nachos only had beans and cheese in middle. Employee or employee's must have an attitude problem. Never return to that location.

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C
5:46 am UTC

Taco Bell they failed to return debit card after drive thru transaction

After getting our drive through order, I asked my wife where the receipt was. She said it had to be in the bag, I looked again and no receipt in the bag. I asked her where my debit card was that I used for the purchase and she said it must be in my purse. I had just come from the hospital; not feeling well I assumed we' find it once we got home and could really look for it. No receipt, no card. I call the store and they tell me after they look in the safe, they'll call me back. Four hours later I call them and they tell me no about the card. Dismissed without corporate office info or store manager name or apology. Nothing.

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