T-Mobile USA review: Poor customer technical support, nonsensical policy, leaving consumers high and dry in a time of need.

Unfortunately, I recently had the displeasure of attempting to re-configure my eSIM with T-Mobile chat support. After following the guidance of various support techs and managers for roughly 8 hours and 7 chat transfers not only did my original issue not get resolved, but my one functional phone is now also broken. Hilariously, they now refuse to do anything to fix the issue because, now that both of my device's eSIMS have no service, I am unable to receive a verification PIN via SMS. Even though I received a verification PIN previously in one of the many linked conversations - before the tech I was chatting with had walked me through a workflow that then rendered my other device useless. Who cares that I'm out of the country and now have no service - they suggest I fly back to the states and come trouble shoot the issue in person, or borrow a neighbor's phone to chat via the phone. What limitations does chat support have, exactly? They cannot verify my ID by me sending them my account PIN, billing address, SSN, full name, date of birth, and an assortment of extremely long device specific codes? 0/10 Do not recommend.