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Etisalat Customer Care Service


Sheikh Rashid Bin Saeed Al Maktoum Street
Abu Dhabi
United Arab Emirates - 3838

Customer Support Phone Numbers

+971 2628 3333 26 15
+971 2631 7000 3 4

Etisalat Complaints & Reviews

Etisalat / elife location shifting

Jose leon saxon on May 24, 2017
I made a request to shift my elife connection to new location on 14th of may I got an appointment on 16th of may at 8.00 am. I skipped my office and waited for etisalat techinician till 9.00 am to visit my new location. Then he came and told I have to wait because there is no port...

Etisalat / etisalat salesperson unethical way

Ashahari on May 23, 2017
Hello, I am not sure if this is the correct way for my complaint to be resolved, But I hope someone really helps me out. The problem started on the 14th of February. I received a call from on Etisalat Representative, Arun. He offered me a Postpaid plan (I was using using a prepaid line...

Etisalat / etisalat elife

Amjad Nabi on May 9, 2017
Hello. I am amjad. I shifted from abu dhabi to dubai and requested for my services to be changed to dubai on 4th may 2017. My account number is 028849215. I got a call on 6th may that a technician would come the next day (7th may) and do the needful. From 7th may till jow no body came. I...

Etisalat / Du services

k_kazemi on May 7, 2017
Dear Sir, Kindly give attention to my this email, to understand my problem properly.I am the company accountant and i have very big problem which i am trying to explain you.Sir we was using etisalat business plan for our company eight employees, but one day Du Representative came to our...

Etisalat / Dubai etisalat/elife internet not working

Khurram Bhatti on Apr 22, 2017
Dear sir, My elife internet connection not working before 4 days i have lunch the complaint on thursday 20th april evening time and case referance/complaint nmbr is.30924903.Your operator ask 24hrs my problem solve but iam still wait no come any body tecnition after i call 3 time on you...

Dubai Etisalat / E-life line cancellation still pending since 1 month

Mounimb on Apr 17, 2017
I am complaining because you are busy more on sales and pushing revenue more than resolved problems and customer satisfaction. The reason am dissatisfied. Since 1 month I called to cancel ELIFE line and till now still pending with a follow up 5 to 6 times and always with the same reply...

Etisalat Egypt / extreme roaming calls charged

Mahmoud Elzohairy on Apr 13, 2017
I have charged my card with 300 egp on 7th april, 2017 and i travelled to saudi arabia on 8th april. On 12th april i got a message that my ballance is about 42 egp although all my calls were a receiving calls. I need an urgent review/explanation/reply for my complaint and i need urgent...

Etisalat / E life wireless connection not established till date

MUSTHAFA123 on Apr 8, 2017
I had made a request for change of location, it took nearly 2 weeks to transfer the connection, once the connection was made they were telling that my wireless router is complaint and i need to change it( kindly note that this router was perfectly working for the past 2 years, i had the...

Etisalat / International roaming not working

Dinesh Kumar on Apr 8, 2017
Ref: 1. Mobile # 0501545063 2. Reference # 30813629 3. Call to # 8002300 & 101 on 6th April. 4. International Roaming not working in China, Guangzhou 26th till 30th March 2017. 5. International Roaming not working in Oman, Muscat - 5th April 2017 6. International Roaming not working in...

Etisalat / Etisalat/lte fix connection requested to be cancelled

jordantinio on Apr 5, 2017
I have been many times call 101 to follow up my lte connection to cancelled it because if confused maybe after a month will come the bill but before i request to cancel it in main outlet and i paid the last bill for march and they tell to me after 1 week the technican will come and after...

Etisalat / Complaining about change the sim card postpaid to pre-paid

Badusha on Mar 29, 2017
Dear Sir, I got one SIM card from one of the Etisalat Agent who was selling near Deira Metro Station. That Agent said to me this is prepaid card, free sim & net free etc... After second day somebody called me that you got post paid card which is activated. I was surprised. Agent wa...

Etisalat / complaint no. 30213842 pending since october 18th 2016.

Syed Zia on Mar 28, 2017
I have issued a complaint with regards to the issue under complain no. 30213842 pending since October 18th 2016. I have been notified by Eitsalat that under request no 377889884 Khambay is using the same number 0563223100 that was issued to me as well under request no 375955628. My problem...

Etisalat / Offers on the website that's not been given in store

Shery Hamed on Mar 21, 2017
I opened the website to search for a mobile phone to buy it, and I found some offers and gifts on most of the phones, the one I chose and already bought is huawei y6 pro, this phone actually has a gift voucher on it as the website said, (Kindly see the photo) , when I went to the store and...

Etisalat / E life internet

tysonmiller on Mar 16, 2017
I initially closed my account in October, 2016. I submitted a first complaint after I continued to be charged for bills in November. Since then I have paid an 859 AED charge and was told my account was closed. I did not get billed for January. On March 3, 2017, I received another bill. I have...

Etisalat / Network registration

lokesh dayalani on Mar 16, 2017
i am a prepaid user and had tried to take a pospaid plan which was my biggest mistake as i am facing the below consiquences etisalat has removed me from prepaid and not yet latched to postpaid and the account manager keeps on saying its a bug error and shall be resolved by eod (which is a...

Etisalat / Elife shifting request pending for 12 days

Muhammad Adnan Mansha on Mar 15, 2017
Dear sir / madam I am writing this official complain against the etisalat support and appointment team who are literally playing with me on the issue of shifting my connection from one location to another. Following are my detail of the connection; Account number: 042262744 Name: muhammad adnan...

Etisalat / Elife product upgrade

rudhra on Mar 13, 2017
product upgrade was requested on 27th Feb but till date not done. and on to p of that they have cut my bein sports channels. I have been following for the past 15 days but not proper answer, my complaint numbers are 30573125 10033831 18579212 am fed up with the service.if not resolved...

Etisalat / Technical billing problems

Emi Beredugo on Mar 13, 2017
Hi, I have made repeated calls to Etisalat as my mobile is disconnected every month even though I pay my bills in full. I have asked many times for an explanation & have received many empty apologies but no explanation. I am very tired of chasing for an explanation & having to ask why my...

Etisalat / e life internet not working since 5th march 2017 until today 11th march 2017

Sabena Qureshi on Mar 11, 2017
Dear Customer Care, My account number in Etisalat is 04-2978295 under the name Ms. Sabena Mohammed Hanif Qureshi. My case number is 30606651, 30625076. My elife internet is not working since 5th March and it is 11th March today already and complaint has been raised already and...

Etisalat / Home Internet Installation

Kay26 on Mar 8, 2017
One of the worse customer service centers ever! I applied for internet 20 January 2017. As I am moving into a new community the fiber cables were still being installed. We were assured by the sales representative that there are other internet options and that we will have internet within a...

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