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Etisalat Customer Care Service


Sheikh Rashid Bin Saeed Al Maktoum Street
Abu Dhabi
United Arab Emirates - 3838

Customer Support Phone Numbers

+971 2628 3333 56 29
+971 2631 7000 4 7

Etisalat Complaints & Reviews

Etisalat / elife

Skssanju on Sep 16, 2017
Request was placed for update of my ELife services - Date of request - 18th August' 2017 Tel No. 04-2513011 Request to update the speed from 512mb to 24mbps @ 299/pm package Called to follow up on this matter six times - every time the complaint was escalated by customer service at 101 but no...

Etisalat / cancelling account number

Juana Maria on Sep 16, 2017
i have been requesting to cancel my account number. etisalat service on this issue is very poor. my first request.. the agent told me to wait 3days for a confirmation call for my request - NOBODY called. i made a request again, they updated my info and i was told to wait 48hrs, still...

Etisalat / elife

SNasir on Sep 11, 2017
I have taken a connection for internet and landline on 15 Aug 17. The sales guy told me that I can watch tv channels on my laptop as I was going for du connection and they were providing Apple TV device. Later in when I got the connection I was unable to watch any channel on laptop, when I...

Etisalat / service shop in emarat mall

Elenafiesta on Sep 5, 2017
That spot in emarat mall made me wait a very long time juat to get sim card and other service. Then when is my turn they just took slmeone else. A minute before that the guy who work there is kicked me of from same place where it was my turn . Why u not hire more people if u have not...

Etisalat / elife new connection request no. 593901636

Dharmesh3011 on Sep 2, 2017
Hi, this is Dharmesh Desai writing you from Hudaiba Building, Jumeirah 1. I applied for a new connection on 27th August, today is the 7th day and till now i have not received any calls from Etisalat technical team to install new connection. I have been calling 101 and 7622 but without any luck...

Etisalat / roaming service

Mohammed sharafat on Aug 14, 2017
Sir this is mohammed sharafat I am on vacation in pakistan I subcribe incoming roming minutes wich is 95 dhs for monthly this service not working from when I came here its was working only 2 days when I call thay fix but from now 4 days not working even I change other network here but it...

Etisalat / dal al wasl brunch "rude staff"

Engyheaven on Aug 12, 2017
Hi, My name is engy I have this new number as visit line (0508570557) I been recharging it from mall of the emirates brunch and never faced any issues. Yesterday I went downstairs my apartment in dar al wasl to recharge my account and my mom's along with my baby. I had faced the worst...

Etisalat / Outstanding payment of postpaid number

Haotian Fang on Aug 10, 2017
On August 2nd, I have recharged 300.00 to my current postpaid number with wasel vouchers. One voucher is 100aed; another voucher is 200aed. But for the next few days, my overdue amount still remains as 594aed. It is supposed to be reduced to 294aed only since I already recharged 300 as I...

Etisalat / customer service in etisalat store

ahmad abdel-hady on Aug 10, 2017
On Sunday 6 August 2017, 7:30 pm The problem began when I reached Etisalat store in Grand mall el maadi Egypt to pay my bill First I didn't found the agent who is concerned with collecting bills and found only other two agents who are concerned in found solutions for other customers problem...

Etisalat / bad service

anjali thapa on Aug 8, 2017
Date - 7 Aug 2017 Client No -0563153651 (now with DU) Full description - Request you to kindly considered this as a feedback too. 4 months back I had port my no with Du. on 7 Aug my no was barred and when I called customer care they said I have an outstanding balance when I asked why they...

Etisalat / terrible billing

Murad Iqbal on Aug 2, 2017
I am an Etisalat eLife connection user for about 4 years. While their service is satisfactory, they routinely over bill customers. They add packages by themselves and keep billing. Their bills are the most confusing I have seen and an undergrad student can do a much better job creating a...

Etisalat / I'm complaining about unablity of online renewal

I renewed my residence visa and got my new ID and then went in vacation to my country. I want to renew my mobile number online. I tried more than 10 times and all of them correct as much as I think but eventhough I tried many other possibilities for filling the spaces but all in vain . I...

Etisalat / fraud

imran.maximus on Jul 11, 2017
Mr Rashid (nationality Pakistan) employee of the respected etisalat services had cheated me I the undersigned imran khan (nationality indian) was cheated by mr rashid employee of respected etisalat services for credit card i lost my job and now the bank is taking legal action against me...

Etisalat / manager

Megane Laurent on Jul 9, 2017
I came to etisalat agency in al wahda mall i asked to meet the manager/responsable and one the philipino staff he mention to wait that the manager finish with his customer before to talk with me. In front of me the manager asked to his staff what is the issues i explained which was my...

Etisalat / service / commitment while disconnection

Abhijit GUPTE on Jul 8, 2017
I have applied for disconnection of my landline 065480726 on 8th May, 2017. However due to IT issues the request could not be completed within May, I was informed by Etisalat agents. There has been many calls to & fro during the processing of the request. Up on each follow up call, the tele...

Etisalat / mobile

Varun Khanna 8449 on Jul 6, 2017
I have an Eitsalat mobile. My mobile outgoing calls & data services were barred since Tuesday without any notification, sms or call from Etisalat. I have been paying my mobile bills on time. On verification post various calls to Etisalat Customer Service, I have been informed the same i...

Etisalat / wrongly charged 250 aed

Godspower Akpan Effiong on Jun 26, 2017
My March 2017 Bill came with an overcharge of 250Aed, which was charged for technician visit. I had no such visit from Etisalat so I wonder how/why I should get charged or pay that amount. Immediately I called 101( I am literally tired of calling) alerted the customer service person of the...

Etisalat / elife services closing

Unnikrishnan1956 on Jun 17, 2017
Dear Sir/Madam, I was staying with my family in Dubai till 31 May 2016. We were having a Elife Triple Play Connection with Number 043261355. on 02 Jun 2016, I went to Etisalat Customer Care in Mirdiff City Center and requested for terminating the services of Elife Triple Play and...

Etisalat / double charged this month because they forgot to charge me last month?

B.Jovanovic on Jun 5, 2017
Last moth i checked my email and etisalat online account several times, expecting my bill, but was charged only 29, 00 aed. But this month I was charged 589 aed!! apparently because due a mistake in the system the didn't charge me correctly last month?? This is not my mistake. How was I...

Etisalat / e-life service

Jasmin Vargas on May 31, 2017
31st of May, 2017 Etisalat Customer Care Etisalat Dubai, United Arab Emirates care@etisalat.ae Subject: E-Life Waive Off Request (Account Number 043527743) Location SATWA (Demolition / Restructuring Area) Dear Etisalat Customer Care, I am writing to express my disappointment with your...

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