Etisalat Complaints & Reviews

Etisalat / transfer of services

Jun 16, 2019

a simple transfer of services from one apartment in the burj khalifa to another apartment 30 floors down is taking weeks. We get told a Techinican will come out and then they don't show, this has happened now on three occasions. Today a manager allegedly rings to say they have some cable...

Etisalat / elife/ home internet

Jun 13, 2019

Last year I was living in Burdubai with eLife Al Shamil account no. 4310043221. I left the flat in November 2018. I made request for cancellation of my home internet many times as below; 17 November 2018 - Request no. 36634939 27 November 2018 - Request no. 36775864 I have new elife account...

Etisalat / postpaid

Jun 10, 2019

I wanted to cancel my postpaid account 0569741974. Since I am on vacation in india for an indefinite period, I chose etisalat bank account channel to settle the dues. The bank account details were provided by customer care team. I remitted amount to the same. Two transfers were made on 26...

Etisalat / someone used my emirates id after my exit

Jun 10, 2019

Greetings! I was worked in dubai since 2010 to 2017, unfortunately i got a good offer in saudi arabia and exit from dubai on Nov 2017 through sharjah airport E-Gate. After my Exit surprisingly i received mails says 3 accounts started in your name and the payment amount each account more than...

Etisalat / roaming deposit not returned from etisalat

Jun 10, 2019

After being 10 years as a loyal customer to Etisalat paying my bills on full and on time, I decided this year to switch to Du! I I asked Etisalat to return my roaming security deposit of 2000 aed which they are refusing to pay in many ways! 1st I was told to make request, they got back to...

Etisalat / wifi service

May 20, 2019

Most unstable service I've come through in my years of numerous service providers. Keeps getting reset every now and then, can't do anything on a straight stretch. And for one they are one of the only two available here. Outright irritating. Hope they shut down for good rather make money...

Etisalat / elife service charges

May 03, 2019

I got service charges because my elife internet was not working due to change device as per etisalat and i was asking from etisalat peoples that make sure i shouldnot get any charges because you are the one who change the internet devices after that we are facing internet issues, kindly...

Etisalat / telephone connection

May 02, 2019

We sought etisalat connection for our company. But the alarm at thr police is not working. We need a technician to solve the issue at the earliest. We had filed the complaint 3 days before. We are not receiving any assistance from ur part rather than telling us that they would reach soon...

Etisalat / payment reminder

Apr 22, 2019

When click the link it goes some where. Please check this is a scam Dear valued etisalat customer, Your etisalat ebill statement is ready to be viewed. Simply click here to view your statement. Regards, Etisalat online service team Note : do not reply this email as all message(s) will not...

Etisalat / home service elife

Apr 19, 2019

So I have taken a elife service from etisalat, on the month of november for home service from them. Out of a sudden I have to go back to my country as soon as possible. So I had gone to the business center in ibn battuta mall in the etisalat department. When I reached there the agent...

Etisalat / accounting & bookkeeping

Apr 15, 2019

Dear Sir. Good Day. I have received subject invoice No. on 10th April 2019 concerning my telephone No 050-2719336 which is apparently much in excess in the previous bills. In this bill therefore errors, which I wish to bring to your discover for rectification. I have approached Etisalat...

Etisalat / adsl home internet

Apr 12, 2019

برجاء العلم ان سرعة الانترنت الارضي منخفضة جدا و هذا الشيئ يحدث بشكل متكرر علما بأن السرعة المقررة هي 2 ميجا بايت و ان اقضي سرعة يصل اليها الانترنت الان هي 300 ميجا بايت برجاء اتخاذ اللازم التواصل علي رقم :23622652 او : 01158021315

Etisalat / broadband

Mar 14, 2019

Hi there I had to request regarding my payment with broad band I had lost my job back in 2016 and I have to move back to India my broadband was in another name Unfortunately I am not able to pay the amount that time But later the bill came 3000 and where I have to pay 1 month only it...

Etisalat / mobile service

Mar 13, 2019

In the United States since September. Tried canceling my service in August 2018 (contract ended). They renewed it without my permission or authorization in September 2018. I was 100% paid off on August 31, 2018). Refused to cancel unless I came in the last day of the month (September 30...

Etisalat / mobile services

Feb 03, 2019

I had a mobile handset & Sim card plan for 24 months contract, i was regular almost 1 year & after that i was paying 50% of the dues every month, suddenly i had received a message, mail & call saying your contract has been closed & you have to pay so much money including the exit...

Etisalat / smiles

Jan 27, 2019

terrible customer service. the call center is in Egypt and has limited accessibility and cannot resolve any problem. i purchased a voucher through the app using my credit card; i didn't use the voucher and i immediately contacted the customer service center, which was quick to tell me that...

Etisalat / internet service at home

Jan 15, 2019

On 9th January we had requested upgrade of our home router, we were told it would be connected in 2 hours. Its been almost 1 week, we have made more than 20 calls to etisalat and visited the business centre 4 times and the response is the same ' we are working on it' I cannot imagine it...

[Resolved] Etisalat / credit card / 0552823900 / customer care poor response

Jan 12, 2019

Hi, Last 4 (working) days i am calling FGB customer care regarding balance transfer.Morethan 25 minutes after calls gets connected after getting poor response from customer care.Now we cannot easily contact customer care and transaction process made difficult compare to earlier as it...

Etisalat / billed for unnecessary charges (elife internet)

Jan 01, 2019

Hey, i just got my Elife internet (Package 299 dhs/month) on the 30th Dec. The installation and registration was completed on 30th Dec. and i started using it, suddenly on the 1st of January i received a text message saying i have to pay 229 dhs for the month of December (Rentals: 21.23...

Etisalat / internet data cancellation

Jan 01, 2019

I canceled my internet data one month ago. I did face a lot of problems, payed AED 500 for cancellation. I asked my friend many times to go to Etisalat center to ask why it's not disconnected, while I left country, I couldn't go by myself. Every time People who are working in Etisalat were...

Etisalat / elife tv connection

Dec 29, 2018

hi I have elife tv with acct no 465337467 for which I have given the cancellation request on 24th Dec spoken to almost 8 excutives since 24 to till dates 2 floor supervisors Zeeshan and Pavan but of no use, till this moment my account is not yet cancelled rather it is being told to me...

Etisalat / home internet cancellation request

Dec 14, 2018

Greetings, It was the worst experience ever! I have to leave the country during two days because of personal reason. As I did have Etisalat internet connection I went to Al Wahda mall to one of the Etisalat customer center to make cancellation. One of the specialist informed me about the...

Etisalat / closing down the account etisalat dubai, uae, 0097148828535, dumitru valentin dumangiu

Dec 11, 2018

Before leaving Dubai, UAE, to relocate our self in our country, Romania, we have tried to close down the Etisalat account. The 1st request was on 22nd October 2018, 36261208 . On 29th October 2018 the account was still opened, again we have received a new number: 36371233 Seems on 6th...

Etisalat / renew offer

Oct 08, 2018

07th AUGUST 2018 complaint number IM3551585 when I renewed my account number they offer me a free 2 devices and assign me managed Wi-Fi devices so I request to them to change devices and provide me laptop... I'm waiting for this approval or response in 2 months but unfortunately there is no...

Etisalat / new iphone xsmax - why no stock.

Oct 02, 2018

Dear Etisalat this is to bring in your attention that you have put all the advertisements and hording, probably everywhere, even in store. for the new iphone xsmax and when we ask your staff rudely they say its out of stock and don't have any specific date of arrival, " what"??? we take...

Etisalat / elife internet - external shifting

Sep 17, 2018

Hi, Good day! I just want to inform you about my concern, I applied an Elife Internet connection last July 21, 2018, with an account no. of 043259551, under my name, Maria Cloudette Inciong. And we shifted to other building (Mubarak Building 2 in Al bada, near Satwa Big Mosque) last August 30...

Etisalat / cheating the customer

Sep 14, 2018

The worst experience ever!!! They are asking me to pay the exit charges for elife package, and i didn't even sign any contract or documents mentioning the same. And the sales men told me it's free, This not a honest and a company that u can trust, they are looking for any opportunities to...

Etisalat / poor customer support and disjointed teams

Aug 19, 2018

Etisalat decided to disconnect my service because of a system glitch on their part. From that point on we have been getting bounced around from one incompetent customer services person to the next. We called numerous times and spoke to numerous reps and supervisors but they are unable to...

Etisalat / landline and internet services

Aug 19, 2018

It was horrible to realize that Etisalat is getting worse in terms of their service. My landline had been cut without any notification regarding that. I called and they said it's because of non-payment of bill. Granted that I was not able to pay on time because I took my vacation, are...

Etisalat / wrongly & overly billed

Aug 03, 2018

account no: 06 5596907 02/08/2018 050 5990279 Dear Sir / Madam, My etisalat account 06 5596907 was disconnected in the month of march with a total final bill of 2169.00 dirhams. When i have not paid my final bill and revived my connection how can you bill me for the month of july 2018...

Etisalat / policy change needed on scammers using etisalat

Jul 29, 2018

Dear Sir/ Madam, a policy change is needed because people involved in scams are using Etisalat registered numbers freely without concern for any reprisals or difficulties. I have been informed by Etisalat that unless they pretend to call from your company, then the phone number is left...

Etisalat / fake mobile postpaid accounts registered on my name

Jul 23, 2018

Hello, My name is Firoj Saifuddin Rampurwala, I have received call from Etisalat in April 2018 to make the Payment for Mobile Nos 054 7139158 & 054 4226685 - I informed to Etisalat that these are not My Nos & I will not make the payment for this. Etisalat Discontinued all my other...

Etisalat / non payment of salary to employees

Jul 18, 2018

APPEAL Respected / Honourable Sir / Madam, Assalam o Alaikum, I, being a true Muslim going to submit some few lines for kind consideration and sympathetic action, please. 1. My son Khalid Hameed Bhatti, presently working with Al Jazeera International Marketing (Etisalat Channel Partner) Sharjah...

Etisalat / unauthorised registration on my account

Jul 17, 2018

Dear Sir I have received an email stating I have registered for your autopay service. I have never not will I ever give access to my accounts nor allow third parties to decide when I will be making payments. I would however like an investigation to be made to find out who made thi...

Etisalat / sim card

Jul 07, 2018

Dear Sir ! Greetings, i am using a sim card (0568432695) since 3 years by my name. In Augast2017 i had visa renewel and my emirates id was expired, i recieved many messages from your side to submit the new emirates id but it could be possible when i have renew my visa. when i recieved my...

Etisalat / employee joining from hyderabad india

Jul 06, 2018

Dear Sir/Madam, I came to know from reliable sources that our employee Mohammad Rafeeq Khan son of Mohammed Azam khan is joining your company..He has done fraud about 10 lakhs INR and cheated our company. Without taking NOC and informing us he left the country today..please take the...

Etisalat / subscribe bein sports for 12 months without my permission

Jun 19, 2018

Hello, I subscribed for the Bein sports channels in the month of april 2018.And I specifically asked the customer care agent that I want it for just 3 months and not a single day extra. But now when I called again the lady is saying that my plan has been upgraded for 12 months with 20%...

Etisalat / elife world cup football coverage

Jun 16, 2018

I have a bein sport complete package and I fail to understand why I have to pay additional charges for the football world cup it should be free for bein sports complete customers at least for us who have complete package for years. Bein sports complete means anything to be shown on bein...

Etisalat / misloaded and not refunded

May 31, 2018

Reload amount 200 went to my ownership no:0727968248 mistakenly inleiu of the no:0729704446 from the reload no: 0724029745 As it shows no when check Please take necessary action to reimburse the money I hope u would Thank u 724029745 this is no from which reload went and date i...

Etisalat / fraud find

May 29, 2018

My name Artur Yarulin I would like to inform and complain to telecommunication company Etisalat When I went to the branch Etisalat in Dubai Mall to get the new mobile number (btw I never had any number with Etisalat) When one of staff check the system with my ID he find out that I already...