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T-Mobile USA reviews first appeared on Complaints Board on Aug 16, 2006. The latest review Unethical behaviour was posted on Apr 2, 2021. The latest complaint the metro does not want to make a refund/cs can't find my payment for the month I didn't use was resolved on Jun 28, 2018. T-Mobile USA has an average consumer rating of 2 stars from 860 reviews. T-Mobile USA has resolved 201 complaints.

T-Mobile USA Customer Service Contacts

611 (From T-Mobile Phone)
+1 844 840 6518 (Customer Service)
+1 844 428 9675 (Business)
+1 505 998 3793 (International)
+1 877 453 1304 (Payments)
12920 SE 38th St.
Bellevue, New York
United States - 98006-1350
Questions and Comments
T-Mobile Customer Relations, PO Box 37380, Albuquerque, NM 87176-7380

Bankruptcy Legal Notices
T-Mobile Bankruptcy Team, PO Box 53410, Bellevue, WA 98015-3410

T-Mobile USA Complaints & Reviews

Jul 27, 2019

Metro by T-Mobile — mobile

Hi that store is fraud I bought a new cellphone Samsung a20 in $110 and it was not working after 2 days then...

Jul 23, 2019

Metro by T-Mobile — crappy service

I bought a NEW Foxx phone on July 2nd. On July 3rd I brought it back to the store because it would not ring...

Jul 23, 2019

Metro by T-Mobile — the hours of operation of the store is from 10am - 7pm. i've waited outside for close to an hour waiting for the doors to open.

The establishment has not opened, it is well past 10:00a.m and a whole line of customers are impatiently...

Jul 22, 2019

Metro by T-Mobile — phone

I bought a phone about a month ago the attitude is why i don't even want to go back the first issue was wa...

Jul 21, 2019

Metro by T-Mobile — i'm complaining about the employees and lack of customer service they provide

I'm a salvage yard tech dismantling vehicles and i come home dirty, but i never felt the level of filth and...

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Jul 21, 2019

Metro by T-Mobile — workers reaching out to me on facebook

I visited the store on 7/18/2019 to temporarily switch my phone over to an old device because one had broken...

Jul 20, 2019

Metro by T-Mobile — service.

I've been with metro for almost 10 years. I've never received the service I had today. I'm not the one to...

Jul 17, 2019

Metro by T-Mobile — t mobile locked my iphone and I consider that stealing from me

I bought an iphone at bestbuy UNLOCKED!! Paid cash and i decided to connect to metro pcs and when i tried...

Jul 15, 2019

Metro by T-Mobile — added another person to my account without my consent

On or about May 8, 2019 my wife and I opened an account. A week later she left me. On May 22, 2019, I closed...

Jul 10, 2019

Metro by T-Mobile — employee

Hello, I came into the store # 1275 in moorestown mall, NJ. The store was closed at 4pm on a Wednesday...

Jul 10, 2019

Metro by T-Mobile — samsung j7 star

Seeking your strictly most confidentiality & agreement agreement formal legal binding obligation for my metro...

Metro by T-Mobilecustomer service

I have 4 lines I have 1 suspended I am the only one on MY ACCOUNT I TOLD CUSTOMER SERVCE UNDER NO CIRCUMSTANCES WAS ANYONE BUT ME THE ACCOUNT HOLDER THE ONE THAT PAYS THE BILL COULD MAKE CHANGES TO MY ACCOUNT But I guess you let anyone just as long as someone has your info. I have never heard of any company doing this I want what I PAY FOR BACK HOW DARE YOU DO THIS .. Kelly Foltz

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    Metro by T-Mobileunlimited high speed data

    I have been a metro pcs costumer on and off for over 10 years, because I always seem to have issues with this company. First it was about my hotspot, when I had the 50 dollar unlimited data plan, I had 5 mb hotspot. I switched to the 60 dollar plan because my kids were running out of hotspot too soon. 2 days after I switched over to the more expensive plan, I was out of hotspot AGAIN. 7 MB OF HOTSPOT (PRORATED AMOUNT) GONE IN A SMALL FRACTION OF THE TIME IT WOULD HAVE TAKEN TO GO THROUGH 5 MB. SO I WAS TOLD I COULD TETHER MY UNLIMITED HIGH SPEED DATA THROUGH BLUETOOTH, SO I DID AND IT WORKED GOOD FOR 2 DAYS..THEN IT JUST STOPPED WORKING. WHEN I CALLED METRO CUSTOMER SERVICE FOR HELP AND THEY SAID THAT EVEN THOUGH MY PHONE HAS THAT FEATURE, THAT TETHERING MY UNLIMITED DATA, THAT I PAY FOR, TO OTHER DEVICES SHOULD HAVE NEVER EVEN WORKED IN THE FIRST PLACE. I AM LIVID. AND I AM MOVING ON TO A COMPANY THAT WILL ACTUALLY LET ME USE WHAT I PAY FOR HOWEVER I PLEASE. ITS THE STUPIDEST THING IVE EVER HEARD IF AND I JUAT CANT CALM DOWN FROM THE ALTERED STATE I WAS IN. METRO NEEDS TO STOO PLAYING SO DAMN MUCH WITH MY MONEY

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      Jul 08, 2019

      Metro by T-Mobile — agent lack of/no customer service

      I stopped at this store on Saturday July 6th 2019 evening between 6:15 p.m. and 7:15 p.m. when I arrive there...

      Jul 08, 2019

      Metro by T-Mobile — sim card unavailability

      Recently I switched service over to Metro PCS from Verizon. On the first visit, they didn't have any sim...

      Metro by T-Mobilecustomer service rep

      ""MUST READ""!!!
      Today I walked into the Kingston MA metro pcs store with my fiancee and daughter to switch my service. The representatives name was "Dom". He took 3 of our phones and checked to see if they were compatible by inserting a sim cards into them. He became very meddlesome with my fiancee and I. Wouldn't let us discuss our options. So I told my fiancee "you decide". He looked at me and said "that I'm the man, and I should decide". My fiancee was so appalled that she felt disrespected. From there we were not pleased and as we were leaving noticed our phones couldn't make calls. I went back and at this time he was talking with a kid. I asked nicely "excuse me, why doesn't our phones make calls. He said "you gotta call sprint". I look at him puzzled and that's when he said "don't cry". I was in awe. And couldn't believe it and said "excuse me". He said "what, I said don't cry. I replied "wow you are a [censored], I'm with my 7 year old daughter. And he then started throwing f-bombs and his body language was aggressive. I felt humiliated but also needed to stand up for my right as a father and words were then exchanged. This was no longer a business transaction. He made it personal.

      I believe this person should not be working with the public. I met the owner of this store a few days prior and he was very pleasant. That's why I went back. If his employee is a threat to a family man, I'm afraid what would happen to someone who isn't. He's aggressive minded. And very belligerent.
      Everything in this statement is how this took place and transpired.
      Again...this was at Kingston collection in Kingston MA. Employee name Dom

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        Metro by T-Mobilemy phone service and not being able to access unlimited internet

        I pay for unlimited internet service. When I try to look something up on the internet I am unable to. I either get an error code stating that time making server unavailable or it takes like 20 minutes to load a page. This is unreasonable for anyone who is trying to look up information that they need immediately. I do not feel that it is what I was promised at the time I purchased service through them. I intentionally purchased unlimited so that I can access the internet as needed for an unlimited amount of time but sadly they do not meet their expectations that they set forth.

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          Metro by T-Mobilecharger

          I Only had my charger for 2 weeks and it's already giving me problems so I went to get a new one and the same thing happens. So the fool I was I went to get another one but at a different store and once again 2 weeks later I'm having problems. Metro chargers are not cheap and I'm very disappointed with this. I don't know what's going on but it needs to be fixed soon I'm to the point were I'm very frustrated and I will make a complaint everyday into the issue is fixed. If you like you can email me at [protected]@gmail.com
          YOUR LOYAL CUSTOMER SINCE 2013

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            Metro by T-Mobileservice

            On Friday, June 28, I went to purchase a phone because the battery on my old phone died. The phone I wanted was not available. I advise the associate that I had ordered a phone and it would be a couple of days before I received it. She advised me that there was a 90-day return policy so I said that I'd get the cheapest phone and come back when my new phone arrived. Today, July 1, 2019, I went back and was told that I was not able to return the phone because it was an upgrade--It said so on the receipt. Silly me I don't usually read receipts. The associate shrugged her shoulders and told me "there's nothing I can do, " as she underlined the verbiage on the foot long receipt, "it says it was an upgrade." Poor customer service annoys me more than just about anything. My service is paid up till the 13th and that is when I will end my 4-year relationship with MetroPCS.

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              Metro by T-MobileI am complaining about the service

              Why y'all always messing something up I can't even use my phone cause my service keep go in and out then it stay out y'all need to fix something or I'm calling corporate cause this ain't right why I paying for a bill that y'all service that don't even work y'all need to fix this fast cause I can't even use my phone right know like I ain't got no bars right know at all

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                • Updated by Brittaney .L · Jul 01, 2019

                  My service it keep goin in & out in it just went out in never came back on I have no bars on my phone so I wanna know what y'all gonna do

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