CB Telecommunications T-Mobile USA Complaints #102-121

T-Mobile USA review: I'm complaining about my phone

Chay Moua of Clovis, US

Sep 28, 2023 8:03 pm UTC

Verified customer

So my wife and I have been a customer for over 7 years. We're always on time on our bill. Anyways, i've been paying for insurance and I lost my phone. T mobile sent me a refurbished phone that broke down (screen went black and cant see anything) on me in 2 months. They then said the only phone they could give me is a pink phone and it's back ordered and that i'll have to wait 2 weeks. Wtf, I have nothing against pink but i'm a dude and dont want a pink phone. They told me to just buy a cover and it'll be fine. What kind of business is this. I had to complain and then t mobile said they wont charge me until the phone gets to me. Duh stupid, its t mobile fault and I had to complain for them to not charge me for something they messed up on. Worst co pay ever, ripp off.

Desired outcome: if I'm paying for insurance and T Mobile gives me a messed up refurbished phone, atleast give me a phone adap cause I need it for work and a pink oneWTF I thought T Mobile was a big good company. Guess not

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T-Mobile USA Contacts

T-Mobile USA phone numbers

611

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From T-Mobile Phone

+1 (844) 840-6518

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Customer Service

+1 (844) 428-9675

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Business

+1 (505) 998-3793

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International

+1 (877) 453-1304

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Payments

+1 (866) 965-0526

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+1 (734) 733-8020

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+1 (502) 251-9954

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T-Mobile USA emails

info@t-mobile.com

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Support

T-Mobile USA address

12920 SE 38th St., Bellevue, New York, 98006-1350, United States

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