T-Mobile USA
Reviews and Complaints

HAVENT YOU ALL FIGURED OUT TMOBILE YET? ITS A WHOLE BUNCH OF PLANNED OUT, AND PRACTICED EMPLOYEE THEFT...ACCEPT IT, THE ONES WHO ARE TAKING DOWN ALL YOUR PERSONAL INFO AND REASSURING YOU THAT THERE IS WONDERFUL SAFETY FEATURES TO PROTECT CUSTOMERS FROM ALL THOSE BIZZARE THINGS WE THINK WE MIGHT BE SEEING ARE THE ONLY ONES WITH ACCESS TO ALL THAT STUFF... THEN THE RECORDS MIGHT DISAPPEAR, OR YOU MIGHT GET A 500.00 PHONE BILL SO THEY CAN GET YOU OUT, AND GET ALL THE NEWEST CUSTOMERS IN, , , YOUR KIDS... OH YA, ITS BEEN DONE REAL SLICK SINCE THEY ARE THE ONLY ONES CUSTOMERS HAVE ACCESS TO WHEN ATTEMPTING TO GET AHOLD OF OTHERS... AND YOU KNOW WHAT, , , A YEAR AFTER MY NIGHTMARE WITH TMOBILE, I HAVE DISCOVERED THAT DELL IS THE NEXT BUNCH OF THUGS DOING EXACTLY THE SAME STUFF! MY GOD ARENT THESE BILLION DOLLAR COMPANIES EVER GOING TO RUN OUT OF NEW CUSTOMERS ENOUGH TO HAVE TO DO SOMETHING ABOUT THE WORLD FULL OF VICTEMS THEIR EMPLOYEES ARE CREATING? DOES IT MATTER, SINCE TMOBILE HAS, EXPECTEDLY ENOUGH, BEEN ABLE TO DUMP THE WHOLE PROBLEM OFF ON AT&T, WHO IS THE NEXT OWNERS OF TMOBILE...

Companion Free ticket is a SCAM, first they dont tell you that there are certain airline they can use or do a price match. namely (SWA and AirTran) then if you do opted for the price match, you can only do it with a live booking person that will charge you a $30 and 15% per ticket. when you try to use thier website you wont be able to get the best price. This is a total scam, . After my contract is up I will definitely cancel my service with them...I sure hope that they do get sued for this.

I have had an issue with T-mobile ("T" means TAKE your money, "mobile" means give you the run around) companion flight for the last 4 months and still waiting for my issue to be resolved. I have submitted the proper documentation and talked to TLC, caliber and T-mobile customer service and currently I am waiting for business support to call me back...(that was 4 weeks ago). So, I finally called my states attorney general. However, I am looking for an attorney to start a class action lawsuit.
John
Illinois

Wow never thought I would be sayng anything negative about t-mobile but this promotion they had is definately a scam. I have talked to 7 different people alone today trying to find out what is going on 7/6/09 that's not the other calls to TLC or Caliber. My daughter in law had requested a pin since June 8, 2009 and we still haven't gotten it. Everyone needs to contact an attorney or even your attorney general in your state and the better business bureau regarding this. I totally feel this is a big scam. Buyer beware.

I can't even get a flight, i tried for tampa to denver and APPARENTLY there's nothing available? I also tried tampa to buffalo and again no flights available, what a bunch a BS...

A TOTAL RUN AROUND SCAM! Costing me weeks amounting to hundreds of hours of time. Please post any news regarding the pursuit of a class action suit with respect to this SCAM.

I agree and would like to get on the list of a class action suit. My free 2007 flight never came through and finally was told it expired. The company had the wrong address for me even though I made copies of everything. Later T-mobile hired another company which told me my FREE flight would cost me $200 since it was over the, now, $350 limit. Which I could not find in any documentation. The rep told me he could only look up 3 bookings and each he looked up was going to cost me. He then said to look up on my own and I was to call them back at [protected]. I tried for 4 days before the close of the offer on June 17, 2009, waited for 2 hours on several occasions only to be disconnected. The last day, the 17th I called at 7am mountain time (9am eastern when the started taking calls). Immediately, I was put on hold with a message, "We are experiencing a large volume of calls, please be patient as your call will be answered in the order received." I waited two hours on hold and then was disconnected. I did this from 7 am to 2 pm also calling T-mobile reps explaining my frustration and needed this flight as my brother had booked a flight to Boston to meet me and get together with relatives. Th T-Mobile Rep said she would handle it and get back to me. 3 days later I called T-mobile to ask of status and was told the promotion was over and they could not accommodate me. I asked for supervisors several times and finally got one who read the notes on my file and realized their Rep. had made a mistake in saying they will see to it that I would get my flight. (She could not get through either when I had her on the phone so this is why she said she would take care of it.)
Well, finally all I was offered today after they once again tried to drop the case was and offer to upgrade my phone with a NEW 2 year contract or cancel my service with no penalty.
What a bunch of @#*!&^% for all the time and effort over the past 2 years trying to get a SO CALLED FREE FLIGHT. I even was told to do the research on a $350 flight and gave that to the T-Mobile Reps. (2 times, with 3 different itineraries under $350 from Delta, United, and American airlines.)
I am very upset with the whole ordeal and would like to see a class action suit against T-mobile as well as the company responsible for booking the offer.
Scott
Littleton, CO

As of 5 June 2009, TMobile has switched from TLC to Caliber to fulfill their promotion.

::keeps fingers crossed::

This is defenitely a scam, I've been trying to book the flight for last 4 months and still no luck. Tmobile fools the customer with this promotion, I will not renew the contract with them

I recieved my "booking Pin #) about one month after I renewed my contract and when I went on line to book following their directions, it accepted my booking number and recognized me, but it states that there are no flights for my request from Colorado Springs, to Las Vegas. I then precede to enter many different departure cities and arrival cities and it still states not available.

I definitely think this is a scam and I am not even wanting to deal with anyone on the phone because I know it will be a big ordeal. I am going to give up at this point and purchase them elsewhere.

I will be canceling my T-Mobile service when it expires. I have been with them continually for over 6 years. Go figure!

LaNett
Colorado Springs

wow... i had signed up for the compaRison promotion this past december 2008. when i got my booking PIN i went on TLC site to view the prices. i almost pissed on myself when i saw that a flight from Boston to El Paso Texas was $650. I went on Hotwire.com and found the same damn ticket for $216 roundtrip! and it included the taxes and booking fees. i thought to myself well ill still save if i bought both the tickets from Hotwire lol.

so i went and did the flight comparison thing and sent a snapshot of hotwire and TLC site so that they can "honor" the lower fare from hotwire. well it said that they would take 10-14 business days to get back to me. granted im not leaving until july 2 its still a long time to be waiting for a response. so i initally sent the comparison on 3/10/09...its 4/17/09 and i havent gotten a response back. after the first 2 weeks i called them fools back and asked them what was up. 5 reps told me that they were sorry and they were going to email a supervisor to get back to me and it takes 24 hours for the supervisor to respond. one of the last reps i spoke to told me that i should call back everyday until i get the supervisor. i said look, i work a 9-5 job IN a call center myself and there is not enuff time in the day for me to be calling you guys everyday to check up on my tickets when i was promised something weeks a go! so after speaking to an additional 10 reps (not lying at all...i have everyones name!)

i finally got in touch w/ Brian (today) and he said to email him what i sent for the comparison. i emailed him while i was on the phone. then he had the nerve to say to me that he wont be in for the rest of the day and he was going to get back to me next week and to keep calling so that a rep can look on my account and tell me whats going on. what was the purpose of me talking a to a supervisor...i dont know. im like DAMN does it really take that long to look at my email and say "ok she's good". i know there is probably protocol that they have to follow that im obviously not aware of, but me wating over a month to get a response is ridiculous. i BETTER not get a call from him saying that he wont honor my price and make me pay a higher fare. my fear is that me waiting so long and they deny my submission, will have me paying the most recent prices-which we all know increase as the days get closer to departure. i thought this was a good idea but if tmobile offers this mess again i wont have any part of it!

Nikki C
Boston, MA

My friend and I signed up for T-Mobile service last Christmas when this promotion was being advertised. We purchased top of the line phones and were excited at the promise of free companion flights in the forthcoming year. So this March we started planning a trip to Chicago, IL. My first attempt to log onto flywitht-mobile.com came in March. I input my info as requested and I was supposed to receive a Booking PIN via e-mail. Guess what - I never received the booking PIN. So I called the customer service line and was referred to the T-Mob ile travel concierge. The CSR - Fred had a terrible time pulling up my info in his system, he kept stuttering about how his system was very limited. He said that he re-submitted a request to send my booking PIN and I would receive it within the next 2 hours. He would do/say anything to get me off of the phone. He said if I didn't receive my booking PIN then I should call another toll free number.

ARE YOU DETECTING A PATTERN HERE?!?!?!? So to perform due diligence I contacted the toll free number and SCR: Natalie says she will re-send my booking PIN to my e-mail address and I would receive a complimentary text message to my cell phone. Guess what, I never received a booking PIN or text.

I am not taking this laying down. This feels like a scam to me and A CLASS ACTION LAWSUIT is definitely in feasible. I want anyone and everyone who has encountered this issue with T-Mobile to speak out not only to T-Mobile but anywhere we can be heard. I am a disgruntled and frustrated T-Mobile patron. Once the term of our agreement is over I am going to go with another carrier.

In addition, I am going to contact my attourney to see what kind of recourse we can take to make this right. T-Mobile has no problems charging account and taking my monthly payment every month.

My story is different. I was told when I originally signed up with T-mob that I would be eligible for the flight companion eventhough my registration date was 8 days late. I spoke with 2 T-mob reps and they told me no problem it should be ok. So when I received an e-mail declining my registration I called and the customer rep told me that who ever told me about the late registration was wrong and that it is too late. See all the complaints perhaps it is better not to register at all. What a scam!

I am having the same problem as everyone else! I keep getting the error message with every single comination i try. I am traveling out of Los Angeles and I have to tried to find a flight to any major city, but every time i recieve the error message! This is really starting to anger me! I will not be renewing my contract with them after this! If there are this many complaints, you would think that TMobile would try to fix it so they won't lose customers! I really think there should be a lawsuit against them!

This is going to haunt T-Mobile for a long time unless they make this right. I'm here reading this because I can't book any flight. I tried Los Angeles to Las Vegas and nothing! SFO to Dallas/Fort Worth, nothing! I'm calling a lawyer friend in the morning if I can't join a class action suit online tonight.

I also had the same experiences in trying to get to Orlando! Of all the common destinations! Currently attempting to give one away to my sister out of Philadelphia- I hope it works because I have had them since January and have yet to find where they have been able to work for me and I renewed 2 lines also!

I am getting the same 66258 error message. I was just curious if anyone has even booked a flight through this before becuase I am not having any luck as the above person stated. There are no flights anywhere at anytime. I continue to get the same error. Does anyone have any suggestions?

I think this may be a 100% complete and total scam! The T-Mobile rep I spoke with insists that it is legit. I've been trying for days to book a flight online. For EVERY departure and destination and date combination tried (I tried tons form all over the country), the same error message comes up:

Warning: An availability for your flight(s) was not found due to one of the following reasons: flights not found for time/time window requested; not offered for routing requested; not offered for date requested. Please verify your search criteria and try again. (66258)

I even tried calling the TLC 'concierge' number during their normal business hours, yet they don't answer the phone. I don't know how anyone has been able to get as far as seeing overpriced flights online, when I don't believe they offer any flights at this time!

I extended the contract for 3 phones in exchange for this "promotion." If it turns out to be fake, I expect T-Mobile to honor cancellation of my contract.

Class action suit is definetly in order. What a scam! I, too was a satisfied tmob customer until now. Got my PIN number with no problem. I've been struggling with this for months, the situation is a bit different than scenarios above. I can't find any flight availability to anywhere from the Los Angeles area other than limited dates to Seattle on the TLC booking site. After calling the 'concierge' line, I was told that price matching doesn't even come into play if you can't find flight availabilty for city pairs. Really? Wow. No matches from LAX to DFW, NYC, or even Portland, Oregon for that matter, using multiple combinations of differnt dates within months into the future. Every week I try to book something and it's the same story every time, though the conceirge emails say to check the 'new' inventory each week. Even the one flight I can find to Seattle is twice that which is offered anywhere else. Overpriced flights, (if you can find one) that's non changeable, non refundable, and has to be 30 days in advance. Shame on Tmobile for not clearing this up.

I already went through this situation. I submitted a price match for a flight and it took 6 phone calls on MY part to get to someone that would help me. I expressed my concern that I would not get the flight that I had submitted my price match for and was assured several times that "we have deals with the airlines and that never happens. Even if the same flight is not available we would get you on another flight the same day" Now, this was said to me on THREE different occasions by THREE different reps at TLC. When the "supervisor" finally called me back he said the flights I had requested were not available and the only ones they had were for two days after my original departure day and one day after my original arrival day. Needless to say I did not book the flights and ended up spending about $600 more than if I had just bought all the tickets at full price. FYI- I just checked the TLC site again and I tried 30 different combinations and none of the flights were available.

I am going through the same experience right now. I submitted a price match 3/23/09. After I did not recieve a response in the 2 business days that the automatic response e-mail stated, I decided to call the TLC concierge. She said I would not get a response to my Price match request for 2 weeks. I asked to speak to a manager so she tranferred me to someone's voice mail. I left a message with my contact info. and, you guessed it, I have not been contacted.
I re-sent my price match request via-email and explained my dissatisfaction and CC'd John Birrer, VP of T-mobile's customer care division. (johnbirrer@t-mobile.com) I recievd a personal e-mail the next morning and an actual phone call from a T-mobile rep. He said he would try to help and would let me know when he finds something out. The T-mobile customer service lady who gave me the VP's e-mail address, Mr. Birrer and Jean-Paul Hines were all very nice and seem to be willing to help. The TLC people are the culprits that give T-mobile a bad rap. I hope this gets sorted out before my trip to Chicago on May 7th.

I am waiting for a class action lawsuit to come through on this one. I have seen lesser things go to court. I am also undergoing massive stress and upset, because of this scam Tmobile is trying to pull on the public. I have been trying to get 4 RT airfares to see my newborn nephew. Got my pins okay, but what awful fares they have! Tmobile's vendor, TLC, roundtrip fares, taxes and fees are double what the airlines have available, which as you know translates to people receiving no free air fare at all. In my experience it has come to buy 3 roundtrip airfare get the 4th at a teeny discount. It's all just a sham!

We were already Tmobile customers with no complaints then decided to renew because of companion flight promotion of theirs. I'm posting my upset and beef with Tmobile anywhere and everywhere I can online. To be honest I don't even think their vendor, TLC, exists. I mean what money would Tmobile even be paying the airlines or vendor with no real discount happening? I hope this scam blows up in their face ... as it should.

I told my husband I don't even trust they will call us back in the supposed 10 to 14 BUSINESS days the unloaded on me. Your circumstance is proof of that. Doubt we can even take our trip now. I totally know what you are going through. My husband is astonished with Tmobile's dishonesty as well.

tmobile turn off my cell phones and still was charging me for service that i didnt have they send me a bill over 400 and for what for service i didnt have and than they sent me another bill over 700 and double my cell phone theres no way my bill was that high for service i didnt have give me a break fars im concern i have no bill thanks for nothing

no comment at this time

yes i send a contract also with tmobile also i told them that i would try them out and see if they would work where i live they told me that i shouldnt have any proublems with there service guess what i did so i called them over and over they wouldnt listen to me so i went and bought me a pay as u go phone and it works great i said to them i would like to send them back they said i couldnt that i would break the contract i even ask for there address so i can send them back they wouldnt give me the address so i stop sending them money on something that wouldnt work so what they do they got into my checking account and took 200 from my account with out asking to do so thats very wrong now iam behind on my rent and every thing eles thanks very much tmobile great job never again

I have had been lied to By T-Mobil, after previously being a Flex Family Plan member, I decide to not continue my service. It was my understanding that with the Flex Plan if I did not pay for the service I would not have it. After reciveing several bills for high dollar amount, I allow my service to be terminated. Just recently I deceide to try them One more time, I went to a down town Indianapolis T-mobil store and I inquired what I would have to pay restart my service. I was told if I select one of the new plans then they would wave the previous charges for early termination of my Flex-family plan. I paid the agreed upon amoun signed what I thought was a new agreement with new terms to have my service turned-off less than 7 hours later. and told that I now owe for the termination of my flex family plan, minus the money I paid for what I understood to be a new agreement.

totally agree...t mobile is the worst, they love to send fraud bills to customers, im a victim of that..
thilini kalinga

I have the same problem, I never got my flight ticket and, I am in if there is any class action lawsuit. Please contact me.

Please, let's get together for a suit against these companies. It's pure fraud what they have done to us...
Mildred, Las Vegas, Nv

I am in if there is a suit. Too much to write about, but I will say one thing; these corp. are the definition of bad (really )business. Never use them. mark

The t-mobile companion flight is a joke. I am into the third day of banging my head against awall. I give up. After all the incurred expenses of trying to get help and paying for faxes @ $2.50 per (page as it is a long distance #), using gas and hours of time, paying for airline parking to try to resolve this with a person. I will now wait and see if I ever hear from them. next I will fight this chargr for all it's worht and do all I can. I see fromwhat others say nothing good will come out of this. I also now have Cal. attorney general's # but can't get thru threr eithr. sooo? we can all hope for a class action lawsuit.
Everyone: keep all records of papers, expenses, calling record etc. We may all need them to prove our case.
Ms. Mcarthur

This is a widespread problem, and it's questionable whether T-Mobile should even be allowed to charge a monthly fee for UMA service. Also, a lot of people were sold the Blackberry with the claim that it lets you do "Skype" calling, or free calls from wifi without mentioning that unless the monthly fee was paid, T-Mobile would bill as if it were regular air time.

If you are interested in joing a class action against T-Mobile, please contact Joshua at greenmountainlegal@gmail.com

My partner and I both have seperate t-mobile accounts. We both have no service, or very little, when at his apartment so we are constantly dropping calls or the call becomes garbled or one sided (the person you called can hear you but you cannot hear them). Now here is the kick in the rubber parts, their nearest tower to my partner's apartment? 800 feet away! During a recent call to customer service, a manager came online and stated, "You know, if you complain too much, T-Mobile will cancel your account" EXCUSE ME?!?!?! Then he promptly hung up. I am willing to bet a years wages - cash - none there is no record of this call to them. I am waiting got T-Mobile to cancel our 10 year account - can they say milti-million dollar suit?

i have had great luck with t-mobile call customer service especially if you ordered phone on line, even if you didnt, they will do something for you... they have always been fair with me i have had them for 5 yrs. call 611 to reach them on your mobile phone.

IN January or 06 I had to go to Chicago for a Family emergency. I was there for a week. While there I had the worse reception and coverage in any of my phones. I tried to complain about dropped calls and other problems, but I could never get through. When I got my bill it was $200, vs the normal $50.00. They charged me for 55 minutes. I counted 65+ minutes that calls were dropped and calls were lost since I had to recall them. (I had 4 calls in one minute) They offered a 25 dollars in credit. That was all she can do, I asked for a supervisor and got the same statement.

I then asked them if they knew what mail fraud was? They said what did that have to do with it. I said by placing this fraudulent bill in the US mail, they had committed mail fraud. And when they tried to extort more money than was supposed to be done, they became part of the mail fraud. I needed their full name so I can give it to the Federal Agents. They hung up.

Remember if anyone sends you a bill and it has falsehoods and they refuse to fix it, or they know it does (It is common to over bill on cell phone.) It is mail fraud. Look IT Up.

I have been a T-Mobile Costumer since October 2010. About a month ago, I enrolled in a prepaid plan. I have received messages from T-Mobile telling me that on May 22nd, it will upgrade my plan to unlimited internet (my original plan was unlimited talk, messaging and 100 MB web) with no additional cost. However, I used 34 MB out of the 100 MB last month.

I have no access to internet since Saturday morning, probably, at 4 am. I called T-Mobile customer services and the representative told me that he will call me back after he checks what is going on. He called me back and told me that "the technical support works on upgrading my plan, and it might take 24 to 72 hours to get the service back". I was convinced with that, and after 72 hours nothing changed. I called them many times, and every time they ask me to make the same thing (Troubleshooting); take off the battery and put it back ... go to option ...etc, . After all these calls, nothing happened and I got disappointed.

On May 23rd, at 11 AM, I went to the T-Mobile store that is located in 2nd Ave on 74th St, NY. The representative that works there told me that she can't help me with this issue and I have to call the customer service directly!

I decided to reach the fact of my problem, so at 10 PM, I called them and stayed on the line for 2 hours, talked to 4 persons (one was a representative of Blackberry). Finally, they told me that " to use your Blackberry with this plan you have to pay additional fees. I told them that I don't want this plan and please switch me to the old one, (I didn't ask them to upgrade my plan and at the same time this cell phone I have is registered on their system). They refused to switch me to the old plan that I had and told me my old plan is not available any more. I checked on T-Mobile website and found that the plan still exists.

I got tired with all this (this is not the first time I face an issue with T-Mobile). I want to get the good service that I am paying for.

This the first time I know that "upgrade" means "handicapped" service.

I used to have auto pay from my visa card but because of paydays not always falling in sync with my bill due day...I cancelled auto pay. Now three months later, T-Mobile has decided to remove a monthly payment from my debit card WITHOUT my authorization...leaving me with no money to buy the nitroglycerene and other needed heart medications I ordered online with my local pharmacey. After finally getting through to someone who sounded like she had a mouth full of marbles while talking too me, she reversed the payment...but I've seen no reversal in my visa account after waiting three weeks! Strange...they can take your money immediately when they want it...but take their sweetass time getting it back into your account ( and I KNOW FOR FACT...that an immediate reversal of funds can be made). Evidently...I have to have a forth heart attack now, to get them to do anything...or just die from no meds and let my attornety file a wrongfull death suit against them for failure to return an anuthorized transaction.

Water damage is provable by a sticker inside the phone that changes from white to pink once it gets wet.

you have no ground! At all. You used the service regardless dropped calls or not. They give you a way to check you minutes you went over be a grown up and pay what you owe and stop vomplaining. If it was att they would have hung up right away.

I send all information for airline tickets but have not recieved them I have been unable to speak to someone who can help me .

unfair offer

I too compared prices even with plane ol southwest no offers! and found that the pricing was far to high to book my get one free with non refundable tix! I chose cheaper price with changes if needed !

I too have been scammed by T-Mobile with their companion flies free offer. I did book through their TLC Marketing and paid $523 for two tickets. If it were true what they were advertising, I found the exact same flight they were offering through Travelocity for $197 for one ticket. With their two for one offer, I feel that I have been screwed out of over $300. This was a big disappointment to me as I have also been a satisfied customer with T-Mobile almost as long as they have been in business...so much for loyal customers. I think there needs to be a class action lawsuit against the company for this kind of behavior.

The "free companion flight" promotion is the best scam I have fallen for so far. It seems like there are few routes that are available on this promotion and the prices are ridiculously expensive. One might even find a cheaper fare on travelocity.com or other places. I am truly disappointed with T-mobile’s involvement with such promotion. I have been with T-mobile for about 6 years and this will be my last year with the company. Please don’t fall for such “promotion.”

I actually got my pins (I have 3) with no problem. I wanted to take advantage of the price match option since the advertised fare for my ticket was $188 roundtrip and the price listed on their website was around $500. I had them verify my price over the phone and they sent it to the price match people. It took a LONG time for it to be approved and I was worried the advertise fair would expire, but luckily the fare stayed cheap for awhile. Someone called me and said that my fair had been approved, but that the flight I wanted didn't have any availability yet. She said that the airlines usually release more special fare tickets as it gets closer to the departure date and she was confident that I could get the flight I wanted (I had other family flying on that specific flight). I didn't have her schedule a alternate flight because I had over 4 months until my flight date, and she assured me that if something didn't come available we could always get something comparable later. She told me that she could keep checking the availability weekly and let me know when something became available. All that happened 3 months ago, and now my travel date is 5 days from being within the prohibited 30 day time frame. In that time period I have called and left voice messages with the "price match people" to call me back and I have called the ticket concierge line and was told that the price match people had to order my ticket so THEY sent a message to have someone call me and I have sent an email with my situation. I never heard from anyone. I have been trying all the numbers I used previously (the ones listed above) and now they all refer me to [protected]. This is the number that has been closed all week and just tells you they are busy and call back later. I finally called T-mobile directly and she said she would write up an email and send it through her supervisor to the travel company, because there is a known issue with nobody being able to get through this week. I am at a lose as what to do. The ticket that was a great deal at $188 for so long is now $320 through the airlines. I can't afford the new higher price and already bought tickets for the rest of my family at the lower price 3 months ago. There is no way I am taking my kids to Washington DC without my husband to help. So now I have 3 purchased tickets that are useless unless I can get 2 more. I have a feeling that I am screwed.

I have been trying for 3 weeks to book flights from Phoenix to either Oregon or New York. Online, I have attempted to find any available dates and times in late June, anytime in July, August, or early September. Guess what, nothing is available at any date or time! Twice I have called the [protected] phone number, and each time a recorded message tells me that I am not calling during the times they are open even though it is actually during their designated time. I am extremely disappointed in T-Mobile. Why would they put on a promotion that brings ill-will to so many customer-- people who could end up being loyal customer for years and years. (Their customer service has been none too good in trying to solve other problems. Since becoming a customer in December, it has taken monthly communication, both on the returning bill, and with service representatives, to have payments taken directly out of my checking account. Customer Reps are always pleasant, but don't seem to be able to make this billing option happen. We'll see when the next statement comes whether the latest rep was finally able to make this happen.) I can't imagine T-Mobile being in business 5 years from now.

I can't even book a flight to Arizona in November because I keep getting a notice that there aren't any flights available for that time frame or route. How can that be? Did anyone else encounter this problem? I called to ask for help and their office is closed for the day (it's 11:33 pacific time) and their hours are 8:30 a.m. to 8:30 p.m.

IMPORTANT NEWS! TLC [protected]) has been closed this entire week - no one at either Tmobile or Caliber (the company who took over the 2007 promotion when TLC screwed that one up-[protected]) knows anything - the Tmobile folks were told that the promotion was again being transferred to Caliber, the Caliber people say their President has assured them that they will NOT be taking over this promotion.

After having spoken with Caliber AND Tmobile on 6/1 and 6/3, I spoke with Tmobile AGAIN today at [protected] - the rep I spoke with involved her supervisor, who is sending my information to the President. I have been assured that I will receive an email in the next few days to tell me what they are going to do about my inability to get a flight. Up until now, I have tried for 3 months to make one flight and have NEVER found a flight available. I have been with Tmobile since it was VoiceStream and have NEVER encountered such a mess. I believe they will eventually get it straightened out, but in the meantime, this really sucks! My cruise isn't until 11/08, so here's hoping they figure out something by then.

Today is my worst day ever this year. I spent whole night to book a silly ticket through website T-mobile authorized for my family annual event. This morning the representitive of TLC told me peacefully that there was NOTHING in the system, i have to WAIT and FREQUENTLY CHECK ONLINE, (HOW OFTEN? TWICE A WEEK ! ) UNTIL there have been some PROMOTIONAL TICKETS OCCSIONALLY AVAILIBLE . WHAT IS THAT? A SERIOUS PROMISE OR SILLY JOKE? WHO WILL BOOK A RANDOM TICKET FOR FUN? That is absolutely unaccetptable! I transfer the plan from ATT to Tmobile for this highlight promotion, however they treat me like dump. Honestly, if tmobile wrote this policy clearly like this, i definately would not change to it, which offer higher monthly charge and non-rollover plan. Now they eat their words freely and lose my loyalty forever.

While I don't work at this company, I am sure they will get this right for they are a great company. I do hope you get everything working well and best of luck to you and yours.

I experienced the same run around with TLC through an HSBC travel voucher. I never got my ticket. TLC kept promising something and in the end I got nothing. I am going to pursue some sort of class action suit. If anyone wishes to be a part please email me at mml@phillaw.com.

TLC just ###ing ripped me off and I have been trying to call them for two days. they keep giving me the run around. i am now having to dispute the charges with my bank because these ### holes do not like to call people back. this free companion flight is a scam. all of a sudden my flights were hiked up in dollar amounts and i have no clue . they keep sending me an email that says my bill but wont send the break down. it is fraud and i will not rest till i 1) have my money back 2)cancel my tmobile account 3)never use tmobile again and go back to helio.

If you got your booking PIN just go on line to

http://www.flywitht-mobile.com/welcome/lets-get-started.aspx

You enter your pin and select the flights. I just booked 2 tickets from JFK-Las Vegas and right after I booked them I went to AA's web site and the reservation was there. It really is set up as a Web Booking process and although you can do it by mail you can tell from your results that it doesn't work too well. Good Luck

We have had the same problem. First of all, it took forever to get the booking request forms. We finally received them about six months ago. I sent in the request form for my son to return home from college for spring break in mid-March 2009. I sent the request form to TLC in mid-January (they request 30 days between booking and departure dates as stated on the form - I allowed about 60 days). As stated on the form, we were supposed to be contacted within 14 days. It has been 5 weeks, and we have not heard a word! I have tried to contact them many times, and have left numerous messages to no avail.

How sad is it that the incompetence and negligence of a company has ruined the plans of a young college student to visit his family over spring break. This is a scam and both TLC and T-mobile should be held accountable.

I have read numerous stories about people experiencing the same situation with TLC and T-mobile. It is false advertising and a class action lawsuit should be filed.

We plan to cancel our T-mobile plan as soon as the contract is up.

I have had the same bill for 27 months. This month, my bill was double. The explanation is that I went over my minutes, which is ridiculous, as I wouldn't have had time to eat or sleep with that many minutes of overage. They can show me a list of calls made, all from familiar #s, but who is to say that this is correct? I have been given $50 for being a loyal customer. I refused and asked for $100. They told me I had already accepted the $50 credit, which I most certainly did not, and said the case was closed. When I 1st saw the bill, I called to ask about it. Turns out i was (allegedly) over by 480 minutes. The ironic, and angering part, is that I was then offered a new plan w/ 500 more minutes for the same price! Is that a slap in the face or what?

Was told in aug would not have to pay for motorola phone just upgrade. Now in oct I am being charged for phone of 130.00 I have asked to talk to a manager that has not happened. A manager was supposed to call back within 24hour's. That has not happened. I am very unsatisfied with t mobile. Why do I have to pay for there mistake. T. Mobile store's has some phone for 30.00.

I know an engineer who works in the text messaging part of T Mobile. He has a site he can log on to and just by putting in a cell number, from any carrier, he can pull up that phones text history...full on messages to and from, every word. Now I can understand tech needing to see some history, but I don't see the benefit of them having to see actual messages. Plus, I thought it was not legal for anyone to access your personal messages, at least without consent. This engineer has used his access to track and down right spy on the person he's dating, as well as friends of his lovers. Is he overstepping and using his position out of protocol or policy? Is there anything to be done and to whom?
Thank you~
RP

Recently we have gotten a new phone from T-MOBILE that should have been a family plan but so I can get a bigger discount we agreed to pay 1 line as an individual line for 1 month and guess what up to now after how many months they been charging me the other line as an individual line so thats an additional 30 dollar monthly we call they always make a mistake and apologize for it. I said that feels like a conspiracy I'm losing money because your costumer representative made an error informing us that someone call for our line to be separated Are we that stupid, to call them so we will pay more, they are a big company so I am not sure if they train their costumer representative to made errors so the company earn more at the consumer behalf after all the charges that they normally add in a bill they still have to have trained people to make error and make them richer some more, I will never want to be a part of this company, its like a parasite sucking whatever it can suck, they always apologize but I am losing money for their errors, T MOBILE I AM PISSED and ALL will KNOW.

i want to retail store like i was told too and the store manger name dan filmore at store 484=5936 to get my computer fix i was waiting for them to get finsh from the other custumer we was ahead of me i'm upset that my computer was giving me troubleshooter messages on he ask me what was the problem while he waiting on the cusmuter and i said my computer acting up again then he said well it work when you hear in a smart way in which i don't like he was trying to embrassed me in front of other one word exchange from tthe both of us then i said don't talk to me that way so it get quiet so he finsh up the custmer he and when it was my turn he walk a way from me and would'nt wait on me all the money and loyal custmer i been i should not be treated that way and i think my race had something to did with it something need to be done because this is not my first time and other custumer i seen him treated that way and the employee too i need some one from the main office of t mobile to check it out nobody should not be treated if you spending your money the way i have thanks harriett davila please rely back

A shout-out to JD Powers... I don't know what T mobile is paying you but they are definitely not number 1 in customer service... I just spent 45 minutes trying to simply pay my bill... My phone was dead... I went to pay my bill online... because I cannot remember the pin I could not sign on... they will not communicate over the phone or by email without the pin... the only way to get the pin is through a text to my dead phone, which even when turned on, does not receive and did not ever receive texts... I have no texting capabilities... I tried to explain this to the "human" I finally spoke to after 30 minutes of AWESOME automation... turns out... the humans are just as robotic as the automated system... the system does not understand "customer service" no matter how loudly you shout at it... it just keeps asking you for stuff you don't have... like your pin... kill me... the human informed me that without the pin I cannot get the pin... ok... what?... T Mobile Sucks... they don't listen and are incapable of understanding the fact that their system is greatly flawed... however,,. thanks... I am going with straight talk...

this is becoming a joke, i just came out of a 2 yr contract, so i found a nice family value deal on the TMobile site, Unlimited Talk + Text for 4 lines for $99.98 i figured why not check into it. A TMobile Chat Rep came on and offered to help me during my selection... Ilene's offer was if i would agree to a 2 Yr contract i could get Unlimited Talk + Text for 4 lines for $79.98, So i liked the offer and on 3.3.23 i agreed to a 2 Yr contract... Ilene walked me thru the process online, and did a great job... i was given an order #.. and asked to complete the application, which i did, at the end i was referred to customer care, in chatting with customer care i repeated my question by asking about the 4 line for $79.98.. I was told i was absolutely correct...today 2 wks later, i make a phone call to activate the new sim cards TMobile send me... to my surprise i find out that the deal was completely messed up and wrong, i was told the first 2 lines are for $79.98 and each additional line will cost me additional $20 per line... i am in deep shock and i asked to speak to a supervisor, as i spoke with Peter, he was no help.. so i decided to call customer care, i was told there were no supervisors available and i was promised one would call me in less than 2 hours, now 4 hours later i am still waiting... No Let me tell everyone about what i did, during my conversation with both TMobile Reps, i copied the entire conversations and saved them both... i have the transcripts and willing to fax them to any interested TMobile Director, in the meantime i am seeing a legal advice, if permitted by law i will post the entire transcript online for everyone viewing.

I placed an order through via phone with T-Mobile. I ordered a lg tablet on the fathers day promotion. I made a payment the same day along with via email and phone verification. I received the sims cards and the starter kit, but I never received the tablet. I received a package weighing 2 pound and the documents said a lg tablet was suppose to be inside of it, but was not. I file a investigation with the company. it has now been 15 days later, and I still have not received my product. now to tell my ordered was never received and they need to place a new investigation. Does the nightmare ever stop? T mobile never again!

T Mobile are full of liars and agents that make false promises. I manage a Customer Service Deparments and would never allow this form of service to be acceptable to anyone.

The problems all began when I first opened my account, at that point I should have followed my husband's advised and disconnect my service and run, but I decided to give them another chance. They put me on a contact when I wanted a month to month plan to try out their service. I was billed 2x in the first month and I was informed by an agent that this in the normal process and I would not see a bill the following month. I thought "maybe" this was the normal pratice, even though I did not see it documented anywhere in their Terms and Agreement. When the next month arrive so did another bill... by T Mobile. I was upset and called T Mobile to find out my account was not properly noted. I had to send in my statements to prove I was charged 2x because they did not see it in their system, again lies! Since I had the proof they had to credit my account. ( T Mobile account they did not give me back the cash they stole) My daughter lost her phone and decided she no longer needed it since she was being put on a better plan with my husband who had the smarts to select another carrier. I called to cancel my service and was informed I was in a contract and would get a $200 cancellation fee! I was above upset. I was upset when I saw the fee because I had called and I spoke with several agents including a supervisor and I was told since they could confirm the telephone did not have activity and they would cancel the line and waive the fee. I was then offered a plan for individual service of $39.99. I was told the plan includes night & wkends, mobile to mobile and 1000 anytime min. I needed text message so I was told I could receive all the mentioned services and text message for an additional $10.00. The following month when the price plan took place ONCE AGAIN...I FOUND OUT I WAS TOLD ANOTHER LIE. I was being charged the $200.00 for early cancellation and the price plan I decided to take for an additional $10.00 which totaled $49.99 DID NOT HAVE TEXT MESS. Ok will the lies ever stop? I get ill when I have to contact them because I know it will take me at least an hour of telephone lies to end where I started. I guess I keep trying to believe their is someone their that will NOT lie, but I now know this is wrong. I have now decided to record my calls and I want to cancel all my lines because no person deserves this form of treatment.

As a consumer I pay my monthly service for a SERVICE... not to have someone on the telephone spill out lies after lies.

I would NEVER recommend T Mobile to anyone not even an enemy... They do not deserves this form of pushiment.

We do not live in Midland. We live in small west Texas town and commute forty miles one way to shop there. We are a family of five and each has a mobile cell phone with the same provider. We have had the same provider for eight years. Our current contract ended this month (December 10). In anticipation of the contract's end, my wife and I decided to shop around providers. So, we drove to Midland in October. We found exactly what our family needed with the T Mobile "Kids are Free" Family Plan. We were told by the Kiosk salesperson that the Kids Are Free plan goes until the end of December. This was great for us because our contract ended December 10 and we could make the switch without being charged fees for early termination. Today (December 14) we drove to Midland to switch providers and sign on with T Mobile. We got there and we were told that T Mobile had pulled its Kids Are Free offer "back in November."
I am upset and disappointed. An 80 mile round trip based on the premise that the Plan was still available. The plan would have cost us $89 per month for two years. Instead, we were shown a Plan that would have cost us $160 per month for the same services. Needless to say, we are back with our current provider at the "low" price of $129 per month.
I will never shop for service with T Mobile again. You cannot trust the company to stand behind its product offerings for the length of time advertised. Why shouldn't it suffer an early termination fee for yanking the Kids are Free promotion before the advertised deadline?