T-Mobile USA review: Faulty iphone 15 sold & billing dispute
I purchased two phones at T-Mobile West End . One phone is working perfectly. The iPhone 15, which was purchased for my mother as a gift, did not power on when opened on Christmas Day. Due to being out of the country, I was unable to return to the store within the 14-day return window.
I returned to the U.S. on the 16th day and went to the T-Mobile store to report the issue. I was instructed to open a ticket with Apple Support, who confirmed the device was defective and serviced the phone. I only recently received the phone back in working condition.
Despite this, I am still being billed for the iPhone 15 for the time period in which the phone was completely unusable.
Desired outcome: I am requesting: 1. A credit or adjustment for the months the iPhone 15 was not functional 2. Escalation to a supervisor or resolution team, as this device was sold to me defective and the delay was not due to customer negligence
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