T-Mobile USA review: Customer service

November 23, I spent a total of 4 hours trying to handle a problem with my phone. First through 3 different customer service reps and then in person at a T-Mobile store. Each rep attempted to resolve the problem without success, kept me on hold for 15-30 minutes, and eventually hung up on me. If checking with a so-called supervisor I was told they would call me back and of course they never did. I am still waiting for a call back as of this morning, November 24, at 8:18am. The in-store staff at the door was busy with another customer, kept me waiting and didn't even acknowledge my presence. After 15 minutes he finally directed me to a staff member who was in the back idle. When I told her my problem she fiddled with the phone for about 20 seconds and then informed me that she had no idea what to do and re-directed me back to the staff in the front where I was kept waiting for another 20 minutes. The first problem of not being able to access the internet I resolved on my own. For some reason my phone went into zoom mode and that is what I needed the in-store staff to fix. Eventually, the zoom problem was fixed but not without 4 hours wasted on incompetent T-Mobile employees. I called to speak to supervisor this morning at 7:59am to request compensation for my inconvenience in the form of a credit and was told it could not be done though I have gotten it before for much less inconvenience. I was also informed that the so-called recordings for training purposes didn't apply because the screw ups were handled by the call center. How fortuitous for them! The store is located at 1252 Smallwood Dr W Waldorf, MD 20603 if you happen to be interested.