T-Mobile USA review: Billed for services I never received

Switching to T-Mobile was the worst decision I’ve ever made. I never even got my phones — all three were stolen from my residence. I did everything I was told to do: filed a police report, waited for updates, followed every instruction. After two long months, I only got credit for the taxes and activation fees.

But then they charged me for a full month of service I never used. I was told nothing could be done and that if I didn’t pay, my bill would go to collections. I’ve never seen anything like this. Charging customers for service they never received is basically theft.

Every employee told me something different. You can’t trust anything they say — they just tell you whatever gets you off the phone. I was even told I wouldn’t be billed for unused service, and that was a complete lie. I still had to pay the whole bill or risk collections. And this was my experience as a brand-new customer.

At the end of the day, the thieves who stole my phones won, and I lost. It’s honestly sad how companies operate like this and don’t care at all about customer service.

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